LM
lethokuhle M
Active since Aug 2013
22
Reviews
0
Industries
Reviews
22 reviews13 months ago
Exceptional Service from Management
I would like to extend a vote of thanks to Fairsure CEO Mr Sabelo Nyembe and Senior Manager Duduzile Madikane for assisting me with my query it was resolved within the promised time frame. They have managed to put me at ease a client and remove any form of doubt and frustration both these Seniors were able to put themselves in my shoes and ensure that I get assistance I need. I really appreciate this gesture. Kind regards Miss LK Mazinyo
53 replies
13 months ago
No feedback, no communication, bad service
Kindly note I submitted my claim around the 4th of March 2025 and started following up to check whether they have received all documentation and my withdrawal request. started to follow up on Friday 14th March 2025 and I was told that the system automatically/randomly picks up clients and they have to do an audit to just verify whether the information submitted is the true reflection and correct documentation. Since the 4th of March my document is being audited and every time I call them they promise to call me back with a response and the person who promised this is a gentleman by the name of Phumzile since Monday been waiting for his call, this gent doesnt even bother to email me yet they have all my information of their system. If I am being audited they must communicate what is the hold up, if there is any missing information they should tell me so if there is any additional information required from me they should communicate instead the client is the one that needs to call them and they never give you detailed information. I would have never initiated a withdrawal if this was not an emergency I am a Masters student and I need to ensure I pay Professional editors to be able to obtain certification to submit my thesis in April yet Fairsure is delaying the process. I even emailed them on the 17th of March at 12:40pm up until to date no one has responded to my email nor acknoledged my email just dead silent not sure if they do not have access to emails or no one is assisgned to work on emails. From: Letho Mazinyo Sent: Monday, March 17, 2025 12:40 PM To: info@fairsure.co.za Subject: TWO PORT CLAIM ENQUERY Good day I would like to enquire as to why my account is being audited because I only claimed once for the 2025. I submitted my claim around the 4th of March 2025. My ID number is 791106 0485 084, the initial reason I put forth a claim is to pay professional editors to submit my Thesis now Fairsure is causing a delay on my claim saying they are busy validating I am not sure what is it that is being validated. Can I be kept on the loop as to what is happening with my claim and when I will receive it because I submitted my claim on the Fairsure portal this is what is written on the portal. I spoke to a gentleman by the name of Phumzile who informed me that he is not sure why I'm being audited cause everything I have submitted is correct. Fairsure portal is written like this: Claim Event Workflow already in progress. My contact numbers: 0611351959 or 0313117883 Below is the screenshot from the portal
0 replies
16 months ago
LACK OF PROPER COMMUNICATION AND CUSTOMER SERVICE
I purchase two items via purple carrot late November 2024 I received all items in good standing, with a minor issue the bracelet I ordered was too small I called and asked them if it was possible to exchange but I was told that in order to exchange I will have to pay my own courier fee of which did not make any sense to me decided to return the item, these consultants have no slightest idea what customer service is, they have a whatsapp number where you can send requests through the whatsapp number I tested whoever was responsible and was on the other end was just so unbothered with my request, I sent the item back, guess what instead of informing me that they have received the item they kept quiet continued with their day as normal as if nothing happened no acknowledgement whatsoever. I decided to call back cause I had a tracking number I could see on my side that the item was delivered by the courier. Anita confirmed that she received the bracelet on the 4th of December which was last week Wednesday and she told me that unfortunately they only do their payments and reimbur*****ts once a week which is Tuesday and promised that the reimbur*****t will be processed on Tuesday the 10th, I then requested for something in black and white stating exactly what she told me and she did as per below: From: Purple-Carrot | Shop <shop@purple-carrot.co.za> Sent: Wednesday, December 4, 2024 9:08 AM To: letho.mazinyo Cc: Purple-Carrot | Payments <payments@purple-carrot.co.za> Subject: 1149769 Good Day Lethokuhle We received your Roly Bracelet and we send your request for a refund of R....... to our Finance department. Refunds are normally paid once a week on a Tuesday so your refund will be paid on 10 Dec. 10th Dec passes I call them on the 11th Anita told me she will speak to her accounts departments to confirm whether they have processed the refund and get back, no response decided to email them to followup as per below: From: Lethokuhle Mazinyo Sent: Wednesday, December 11, 2024 11:28 AM To: Purple-Carrot | Shop <shop@purple-carrot.co.za> Subject: ATT: ANITA: ORDER 1149769 - CREDIT NOTE FOLLOW-UP Good day Anita Hope all is well I was just doing a follow-up on the below refund that was supposed to have been paid yesterday to my account whether it was processed accordingly. The funds are not yet reflecting/received on my account. Kind regards Miss LK Mazinyo No response, I call back and I was told that they couldn't process the refund but they will do it today and send me POP Why is it that every time I am the one reaching out to them? Is there no one responsible for incoming email queries who responds promptly to customers or they just do not care maybe I am the one who is not aware they that cater to a particular class of customers cause there is no way you will just keep quiet running a business and ignoring customers are we as customers supposed to thumb suck information be on a guessing game how far they are what they are up to with my query and request even if its a self established family business how you service your customers is key, communication and acknowledgement is key had to send the 2nd email cause I was really ****ed now I think I have been very lenient but now just tired of having to be the only one reaching out what kind of service is this From: Lethokuhle Mazinyo Sent: Wednesday, December 11, 2024 3:38 PM To: Purple-Carrot | Shop <shop@purple-carrot.co.za> Subject: Re: ATT: ANITA: ORDER 1149769 - CREDIT NOTE FOLLOW-UP Good afternoon Is there any particular reason why purple carrot barely responds to email communication? Or you just don't care that you are inconveniencing your customers to suit your own needs as a store. I need to be reimbursed the money you promised that you will be reimburse on Tuesday from what I was told payments and reimbur*****ts are processed once a week which is Tuesday but up until to date I have no received an acknowledgement or any response from this shop regarding my reimbur*****t or you only pay attention to certain criteria of people to ensure that they are catered to accordingly, now I'm the one who is calling you constantly pestering you guys to do you job in your shop. please observe the time differences 11:28 and 15:38 dead silence I am certain I am not over reacting. I am big on service I hate being offered ****ty service
0 replies
17 months ago
INCORRECT DEBIT ORDER DATES AND HAPPY PAY DOESN'T WANT TO RECTIFY THEIR WRONG DOING
I had a final debit order that was scheduled to take place on 25/11/2014 for an amount of R375 with happy pay which was my first initial order with them, received my salary early on 24/11/2024 which was a Sunday and decided to pay them early. The payment were though successfully and decided to create a new order same day bought two perfumes via Dubai Fragnances the order went over the credit limit I have with them and had to pay R70 upfront and processed it, when I made that payment happy pay reflected correct debit order date for the new order which was 25/12/2024 and the final once to go off on 25/01/2025. completed my order everything went to normal. remember their service states that you purchase with no deposit and the if you choose to pay immediately it asks you or if you pay in instalments the 1st instalment goes off on the following month of the month you created a new purchase that is their contractual agreement. Boom this morning I wake to their whatsapp message telling me I have an upcoming instalment of R468.75 I immediately respond nope I do not that is incorrect the first instalment fall on 25th December 2024 as the order/purchase was created on 24/11/2024 and the final instalment of the previous order was settled on 24/11/2024 I can not create an order on 24/11/2024 and be charged the 1st instalment of the new order/purchase on 25/11/2024 that does not make sense not unless you one opted to pay the full amount which I did not. They decided to manipulate their system to make the payment early currently they are in breach of their contract, that is not what they promise on their contractual agreement and payment option. If they go through with the debit order I have every right to reverse it cause that is not what we have agreed upon if they wake up one morning and decide to change their contract without communicating with their customers it means they are a huge red flag the biggest **** ever, you can not make promises you can not keep, sing a different tune, they need to go back and fix their mess on my profile as far as I know the first instalment for the order/purchase made yesterday 24/11/2024 is due next month which is December, they should be asking me as a client when is my earliest pay in December, December salary date and stop manipulating their system and going against what they stand for.
0 replies
19 months ago
Bad Customer service and attitude on top of that
I bought an item with Zara on the 24th August 2024 in store at Zara Gateway for R681,50 and when I tried to return the item they refused to refund me back, the store Manager by the name of Ayanda a black male refused to take the item and told me that I need to liaise with their customer services via app they only operate from Mon to Friday when I went to an app only to find that they are also operating on Saturday from 8:00am to 4:00pm and spoke to gentleman by the name of Pravesh and he told me that if it were an online purchase he would be able to assist since it’s an in-store purchase the manager needs to make a decision. so basically I’m being sent from pillar to post and this Ayanda had an attitude so I decided that I will not keep an item I do not need with me and left it with them at their counter transaction 4035 QR Code 7066 00293733 and I did explain that the item was purchased on the 25th of August 2024 still in tact, not worn, price still in tact, the reason for the delay on the return is due to the type of work I do I’m constantly out of the province have to travel cause of work would spend a week, two flying around different provinces cause of the nature of the work I do. It’s the level of service I received you do not just give a first name when assisting customers I work for eThekwini Municipality where we deal with various complaints and public civil agents we are obliged to issue our contact details I have never heard of a store where you are not required to give your first name and surname. I’m certain if they were having the same complaint from a white person they will kneeling and sucking their feet addressing them by Madam or Sir cause they are so used to taking advantage of black folks they do as they please. Zara can keep their item and my money I don’t give a ****!!! I’m ****ed at the level of service I received
0 replies
22 months ago
BAD SERVICE - WORST EXPERIENCE EVER
I ordered two items via Poetry Store SA and they were on sale, I have never been so disappointed in my entire existence one item I ordered was in a correct box shoe size but inside the box wrong size was there it means whoever was packing the item did not check they just took the box without even checking whether the correct items were being sent my way and mind you I wanted exact seven (7) days for this order to be delivered only to receive an incorrect order and it was the only shoe left that was on sale. I wouldn't be shocked to learn that the shoe is no longer available due to their own negligence. This is disappointing, I normally order from them and seemingly they have change their online shopping and shipping requests, I never used to wait this long for an item to reach me, and mind you now they take up to 48hrs to respond to any complaints or queries instead of improving they are delaying and giving pathetic service. I'm livid!!!! This is not acceptable!!! How on earth do you send an item out of your shop without checking whether everything is in good standing.
0 replies
26 months ago
APALLING SERVICE FROM A WOOLIES WEST STREET DURBAN MANAGER
Tue 2/27/2024 8:55 AM Good morning I purchased the shoes attached above through a lay-bye arrangement and collected them on Friday, February 23, 2024. Upon receiving the shoes, I was eager to try them on. However, I encountered an issue when attempting to wear them on Saturday for a brief walk around the yard. Despite being my correct size (size 3), the shoes felt loose and more akin to a size 4 while walking. I am uncertain whether this discrepancy is due to my petite and slender feet. To show that I was excited about the shoe the receipt is even dirty cause I had to retrieve it from a dustbin, so I decided to take back the shoe at woolies west street Durban where I purchased it this morning 27th February 2024 and told them my issue why I'm returning it and they refused to take it back cause the sole underneath had dirt sand, our yard doesn't have concrete we have sand all over the sure is very much new it was only tried around the yard this Indian lady who is very sweet I think she is a supervisor for customer services called her manager a male manager Monde Shande or Nhlanhla Shange I can't recall the name correctly. The behaviour I experienced from this individual was unwarranted and disturbing. I believe that if a white or Indian person had been in the same situation, the service would have been much quicker and more respectful. It seems that black customers are often taken advantage of due to misconceptions about their willingness to speak up and assert their rights. The manager insisted that I return the shoes because they appear worn and no longer needed. I am perplexed by the assumption and question the necessity of keeping a shoe that feels borrowed. Why does this manager portray me as someone who is in need, surrounded by poverty? Is that what woolies trains their managers to treat their customers, if Woolworths west street feels they can not give me my money back because they feel I'm taking chances. They must keep my money and their takkies throw it in bin if they want to or that manager must give it to someone in his household. I will not keep something I'm not comfortable wearing that feels borrowed. I left the takkies with at their counter and my receipts there and the same gentlemen took them and kept the receipt inside. You guys underpay your staff if it makes you happy taking my money and shoes please do so if you fail to take care of your own staff who am? you can also rob in broad day light cause you feel superior exercising your power on customers. BY ALL MEANS KEEP YOUR TAKKIES AND MY MONEY. My names: Lethokuhle Mazinyo Email: Lethokuhle.mazinyo@durban.gov.za Contact number: 0611351959
56 replies
26 months ago
Jaw dropping customer service
I'm currently in Starbucks Gateway branch , placed my order and I'm seated far from where you collect your order as I've connected my laptop and handset devices I ask a black gentleman at the till to kindly alert the one who will be shouting for me to collect the order as I'm seated on this end the gentleman tells me they are not allowed to serve their customers I did not ask to be served but merely asked for him to alert whoever is going to be mixing my drink that I'm seated on the other end as I need to watch my valuables. what troubled me is that they refused to do this simple request but they were able to move from their workstations and have one of their colleagues recording singing happy birthday busy chasing clout on the internet instead of serving customers clearly they were hired to sing a choir instead of customer service and serving their customeers
0 replies
27 months ago
UNRETURNED FEES - DEBITED FEES - PATHETIC BUSINESS
I purchased an order via UberEats SA on Friday 26th January 2024 Ace Butchery for an amount of R117.45, UberEats debited my account on the same day, the owner or Manager of Ace butchery Siya called me to inform me what I have ordered they cannot fulfill they had to cancel my order and I was promised that funds will be credited to my bank, next day funds are not reflecting, decided to contact Ace Butchery the guy now changes the story tells me he delivered my food when I ask when and to who he then remembers that he called me. He informed me that he will liaise with UberEats so that they refund, he even promises to send a driver to give me my money back and I told him that I do not work weekends but Mon - Fri. He promised that he will call me back, till today the guy never called, I emailed UberEats via Help option stated my problem, been on a debate with them since Saturday 27th till today they are failing to do a simple thing. Nedbank told me that the debit went through, the funds were indeed taken by UberEats and are currently pending for them to confirm that the order was not fulfilled therefor they need to contact Nedbank Authorizations department with the merchant authorization code so that Nedbank can manually reverse the funds, they are refusing to account they are telling me different stories, First story there is an authorization hold it will be cleared by my bank as the hold is on Nedbank side, 2ndly I cancelled the order on my side, thirdly the merchant cancelled the order three (3) different stories. They are refusing to contact Nedbank to act on this so that I can get my money back, they are telling me they have no business with a restaurant promising me my refund, the same restaurant they have an agreement with to take a certain share/percentage when conducting deliveries now they are excluding themselves from the agreement they have with them in place. I do not owe UberEats anything I just need my money to be credited back to my account. If the order was cancelled as the merchant promised I would have to wait this long it merchant processed my payment on their end it was never cancelled they charged me knowing very well they do not have stock of what I want in their shop that statement on its own shows their credibility when they have to account it's an issue I'm being sent from pillar to post to get my refund back. The guy from Ace butchery Siya never called back whenever you call them he is now hiding not available at work. All I need is my money back it should be credited back as quickly as it was debited off my account, I cannot be charged for a service I did not receive nor utilized someone between the two must own up and account and give me my money back. And another thing they barely have communication services directed and caters for customers the communication is directly between UberEats and The merchant (restaurant) it means they are trying by all means to avoid direct communication with customers My UberEats name: Letho Mazinyo UberEats email address: letho.mazinyo@icloud.com Contact number: 061135159 Their email address: sales@acebutchery.co.za or admin@acebutchery.co.za Ace butchery contact number: 031 368 4485 Contact person: Siya
0 replies
27 months ago
INCORRECTLY CHARGED - PATHETIC SERVICE
I purchased an order via UberEats SA on Friday 26th January 2024 Ace Butchery for an amount of R117.45, UberEats debited my account on the same day, the owner or Manager of Ace butchery called me to inform me what I have ordered they cannot fulfill they had to cancel my order and I was promised that funds will be credited to my bank, next day funds are not reflecting, decided to contact Ace Butchery the guy now changes the story tells me he delivered my food when I ask when and to who he then remembers that he called me. He informed me that he will liaise with UberEats so that they refund, he even promises to send a driver to give me my money back and I told him that I do not work weekends but Mon - Fri. He promised that he will call me back, till today the guy never called, I emailed UberEats via Help option stated my problem, been on a debate with them since Saturday 27th till today they are failing to do a simple thing. Nedbank told me that the debit went through, the funds were indeed taken by UberEats and are currently pending for them to confirm that the order was not fulfilled therefor they need to contact Nedbank Authorizations department with the merchant authorization code so that Nedbank can manually reverse the funds, they are refusing to account they are telling me different stories, First story there is an authorization hold it will be cleared by my bank as the hold is on Nedbank side, 2ndly I cancelled the order on my side, thirdly the merchant cancelled the order three (3) different stories. They are refusing to contact Nedbank to act on this so that I can get my money back, they are telling me they have no business with a restaurant promising me my refund, the same restaurant they have an agreement with to take a certain share/percentage when conducting deliveries now they are excluding themselves from the agreement they have with them in place. I do not owe UberEats anything I just need my money to be credited back to my account. If the order was cancelled as the merchant promised I would have to wait this long it merchant processed my payment on their end it was never cancelled they charged me knowing very well they do not have stock of what I want in their shop that statement on its own shows their credibility when they have to account it's an issue I'm being sent from pillar to post to get my refund back. The guy from Ace butchery never called back whenever you call them he is now hiding not available at work. All I need is my money back it should be credited back as quickly as it was debited off my account, I cannot be charged for a service I did not receive nor utilized someone between the two must own up and account and give me my money back. And another thing they barely have communication services directed and caters for customers the communication is directly between UberEats and The merchant (restaurant) it means they are trying by all means to avoid direct communication with customers My UberEats name: Letho Mazinyo UberEats email address: Letho.mazinyo@icloud.com Contact number: 0611351959 Their email address: direct-rsa@uber.com or restaurantes.es@uber.com
0 replies
Review Distribution
5 Star
3 (13.636363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.545454545454546%)
1 Star
18 (81.81818181818181%)