PC
Purple Carrot
Unclaimed Business
PC
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
100
Recommended: Very Likely
Review Distribution
5|2 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Purple Carrot
Purple Carrot has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Purple Carrot across 28 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
KF
Karen F
1 reviews | Active since Jan 2020
28 Aug 2025, 13:10
Angel Pendant, engraving, and birthstone, beautiful gift box and wrapping.
In May 2025 I ordered two gifts. One was a birthday month pendant , chain and birthstone with engraving at the back. My sister was very pleased with the sentimental gift. Thank you Purple Carrot.💜 The second gift was for my daughter from the Faith collection. I was so eager to place both orders I forgot to add what I needed engraved. Purple Carrot kindlynWhatsapped me to inform me that I had paid for engraving, but had nkt submitted what I needed done. How gracious of them. It was towards my youngest daughters 25th birthday gift. Purple Carrot went above and beyond 💜 ensuring that both orders arrived well ahead of time. The cherry on the top was that they wrapped my daughters gift so beautifully 👌🙏🏼💜 This my late review (I had to wait until my daughters birthday to see if all was in order) and everything was in order! Thank you Purple Carrot. Your jewellery is beautifully crafted , there is so much to choose from and very affordable. This keeps us coming back. Thank you ladies 💜🙏🏼👌
Helpful (0)
|Replies (0)KF
Karen F
1 reviews | Active since Jan 2020
28 Aug 2025, 13:10
Angel Pendant, engraving, and birthstone, beautiful gift box and wrapping.
In May 2025 I ordered two gifts. One was a birthday month pendant , chain and birthstone with engraving at the back. My sister was very pleased with the sentimental gift. Thank you Purple Carrot.💜 The second gift was for my daughter from the Faith collection. I was so eager to place both orders I forgot to add what I needed engraved. Purple Carrot kindlynWhatsapped me to inform me that I had paid for engraving, but had nkt submitted what I needed done. How gracious of them. It was towards my youngest daughters 25th birthday gift. Purple Carrot went above and beyond 💜 ensuring that both orders arrived well ahead of time. The cherry on the top was that they wrapped my daughters gift so beautifully 👌🙏🏼💜 This my late review (I had to wait until my daughters birthday to see if all was in order) and everything was in order! Thank you Purple Carrot. Your jewellery is beautifully crafted , there is so much to choose from and very affordable. This keeps us coming back. Thank you ladies 💜🙏🏼👌
0
Replies (0)KF
Karen F
1 reviews | Active since Jan 2020
9 Jan 2025, 14:02
Purple Carrot online jewellery excellent service and customer care.
Thank you so much Purple Carrot for once again providing excellent service 💜 👏🏻 I placed my Order 1153933 on Tuesday afternoon 7 January 2025. (7 days befkre my eldest daughters 29th birthday) I had no idea that by Thursday 09 Januarty at 08:30 in the mkrnkng I'd. E notified by yjhr courier that my order had been placed in the drop box as I had requested. My order was nicely packaged and when I opened it I was very pleasantly surprised! Everything feom the personalized messaged engraved on the gift box to the item you had engraved for me. Even my hisband is well chuffed!! We know that our first born will love her very personalized gift. Thank you once again Purple Carrot 🙏🏼💜 I can highly recommend Purple Carrot online Jewellery. 💜 Local is indeed lekker!!
Helpful (0)
|Replies (0)KF
Karen F
1 reviews | Active since Jan 2020
9 Jan 2025, 14:02
Purple Carrot online jewellery excellent service and customer care.
Thank you so much Purple Carrot for once again providing excellent service 💜 👏🏻 I placed my Order 1153933 on Tuesday afternoon 7 January 2025. (7 days befkre my eldest daughters 29th birthday) I had no idea that by Thursday 09 Januarty at 08:30 in the mkrnkng I'd. E notified by yjhr courier that my order had been placed in the drop box as I had requested. My order was nicely packaged and when I opened it I was very pleasantly surprised! Everything feom the personalized messaged engraved on the gift box to the item you had engraved for me. Even my hisband is well chuffed!! We know that our first born will love her very personalized gift. Thank you once again Purple Carrot 🙏🏼💜 I can highly recommend Purple Carrot online Jewellery. 💜 Local is indeed lekker!!
0
Replies (0)lM
lethokuhle M
1 reviews | Active since Jan 2020
11 Dec 2024, 14:04
LACK OF PROPER COMMUNICATION AND CUSTOMER SERVICE
I purchase two items via purple carrot late November 2024 I received all items in good standing, with a minor issue the bracelet I ordered was too small I called and asked them if it was possible to exchange but I was told that in order to exchange I will have to pay my own courier fee of which did not make any sense to me decided to return the item, these consultants have no slightest idea what customer service is, they have a whatsapp number where you can send requests through the whatsapp number I tested whoever was responsible and was on the other end was just so unbothered with my request, I sent the item back, guess what instead of informing me that they have received the item they kept quiet continued with their day as normal as if nothing happened no acknowledgement whatsoever. I decided to call back cause I had a tracking number I could see on my side that the item was delivered by the courier. Anita confirmed that she received the bracelet on the 4th of December which was last week Wednesday and she told me that unfortunately they only do their payments and reimbur*****ts once a week which is Tuesday and promised that the reimbur*****t will be processed on Tuesday the 10th, I then requested for something in black and white stating exactly what she told me and she did as per below: From: Purple-Carrot | Shop <shop@purple-carrot.co.za> Sent: Wednesday, December 4, 2024 9:08 AM To: letho.mazinyo Cc: Purple-Carrot | Payments <payments@purple-carrot.co.za> Subject: 1149769 Good Day Lethokuhle We received your Roly Bracelet and we send your request for a refund of R....... to our Finance department. Refunds are normally paid once a week on a Tuesday so your refund will be paid on 10 Dec. 10th Dec passes I call them on the 11th Anita told me she will speak to her accounts departments to confirm whether they have processed the refund and get back, no response decided to email them to followup as per below: From: Lethokuhle Mazinyo Sent: Wednesday, December 11, 2024 11:28 AM To: Purple-Carrot | Shop <shop@purple-carrot.co.za> Subject: ATT: ANITA: ORDER 1149769 - CREDIT NOTE FOLLOW-UP Good day Anita Hope all is well I was just doing a follow-up on the below refund that was supposed to have been paid yesterday to my account whether it was processed accordingly. The funds are not yet reflecting/received on my account. Kind regards Miss LK Mazinyo No response, I call back and I was told that they couldn't process the refund but they will do it today and send me POP Why is it that every time I am the one reaching out to them? Is there no one responsible for incoming email queries who responds promptly to customers or they just do not care maybe I am the one who is not aware they that cater to a particular class of customers cause there is no way you will just keep quiet running a business and ignoring customers are we as customers supposed to thumb suck information be on a guessing game how far they are what they are up to with my query and request even if its a self established family business how you service your customers is key, communication and acknowledgement is key had to send the 2nd email cause I was really ****ed now I think I have been very lenient but now just tired of having to be the only one reaching out what kind of service is this From: Lethokuhle Mazinyo Sent: Wednesday, December 11, 2024 3:38 PM To: Purple-Carrot | Shop <shop@purple-carrot.co.za> Subject: Re: ATT: ANITA: ORDER 1149769 - CREDIT NOTE FOLLOW-UP Good afternoon Is there any particular reason why purple carrot barely responds to email communication? Or you just don't care that you are inconveniencing your customers to suit your own needs as a store. I need to be reimbursed the money you promised that you will be reimburse on Tuesday from what I was told payments and reimbur*****ts are processed once a week which is Tuesday but up until to date I have no received an acknowledgement or any response from this shop regarding my reimbur*****t or you only pay attention to certain criteria of people to ensure that they are catered to accordingly, now I'm the one who is calling you constantly pestering you guys to do you job in your shop. please observe the time differences 11:28 and 15:38 dead silence I am certain I am not over reacting. I am big on service I hate being offered ****ty service
Helpful (0)
|Replies (0)lM
lethokuhle M
1 reviews | Active since Jan 2020
11 Dec 2024, 14:04
LACK OF PROPER COMMUNICATION AND CUSTOMER SERVICE
I purchase two items via purple carrot late November 2024 I received all items in good standing, with a minor issue the bracelet I ordered was too small I called and asked them if it was possible to exchange but I was told that in order to exchange I will have to pay my own courier fee of which did not make any sense to me decided to return the item, these consultants have no slightest idea what customer service is, they have a whatsapp number where you can send requests through the whatsapp number I tested whoever was responsible and was on the other end was just so unbothered with my request, I sent the item back, guess what instead of informing me that they have received the item they kept quiet continued with their day as normal as if nothing happened no acknowledgement whatsoever. I decided to call back cause I had a tracking number I could see on my side that the item was delivered by the courier. Anita confirmed that she received the bracelet on the 4th of December which was last week Wednesday and she told me that unfortunately they only do their payments and reimbur*****ts once a week which is Tuesday and promised that the reimbur*****t will be processed on Tuesday the 10th, I then requested for something in black and white stating exactly what she told me and she did as per below: From: Purple-Carrot | Shop <shop@purple-carrot.co.za> Sent: Wednesday, December 4, 2024 9:08 AM To: letho.mazinyo Cc: Purple-Carrot | Payments <payments@purple-carrot.co.za> Subject: 1149769 Good Day Lethokuhle We received your Roly Bracelet and we send your request for a refund of R....... to our Finance department. Refunds are normally paid once a week on a Tuesday so your refund will be paid on 10 Dec. 10th Dec passes I call them on the 11th Anita told me she will speak to her accounts departments to confirm whether they have processed the refund and get back, no response decided to email them to followup as per below: From: Lethokuhle Mazinyo Sent: Wednesday, December 11, 2024 11:28 AM To: Purple-Carrot | Shop <shop@purple-carrot.co.za> Subject: ATT: ANITA: ORDER 1149769 - CREDIT NOTE FOLLOW-UP Good day Anita Hope all is well I was just doing a follow-up on the below refund that was supposed to have been paid yesterday to my account whether it was processed accordingly. The funds are not yet reflecting/received on my account. Kind regards Miss LK Mazinyo No response, I call back and I was told that they couldn't process the refund but they will do it today and send me POP Why is it that every time I am the one reaching out to them? Is there no one responsible for incoming email queries who responds promptly to customers or they just do not care maybe I am the one who is not aware they that cater to a particular class of customers cause there is no way you will just keep quiet running a business and ignoring customers are we as customers supposed to thumb suck information be on a guessing game how far they are what they are up to with my query and request even if its a self established family business how you service your customers is key, communication and acknowledgement is key had to send the 2nd email cause I was really ****ed now I think I have been very lenient but now just tired of having to be the only one reaching out what kind of service is this From: Lethokuhle Mazinyo Sent: Wednesday, December 11, 2024 3:38 PM To: Purple-Carrot | Shop <shop@purple-carrot.co.za> Subject: Re: ATT: ANITA: ORDER 1149769 - CREDIT NOTE FOLLOW-UP Good afternoon Is there any particular reason why purple carrot barely responds to email communication? Or you just don't care that you are inconveniencing your customers to suit your own needs as a store. I need to be reimbursed the money you promised that you will be reimburse on Tuesday from what I was told payments and reimbur*****ts are processed once a week which is Tuesday but up until to date I have no received an acknowledgement or any response from this shop regarding my reimbur*****t or you only pay attention to certain criteria of people to ensure that they are catered to accordingly, now I'm the one who is calling you constantly pestering you guys to do you job in your shop. please observe the time differences 11:28 and 15:38 dead silence I am certain I am not over reacting. I am big on service I hate being offered ****ty service
0
Replies (0)MW
KF
Karen F
1 reviews | Active since Jan 2020
1 Nov 2024, 15:20
Fast and efficient customer service. Beautifully crafted jewelery
I placed my order on Tuesday 29 October, and today Friday 01 November I have received my order. Friendly and professional customer service added to a very pleasant shopping experience! Thank you Purple Carrot! I love my purchase💜 I will be in contact with you for my next online purchase!
Helpful (0)
|Replies (0)KF
Karen F
1 reviews | Active since Jan 2020
1 Nov 2024, 15:20
Fast and efficient customer service. Beautifully crafted jewelery
I placed my order on Tuesday 29 October, and today Friday 01 November I have received my order. Friendly and professional customer service added to a very pleasant shopping experience! Thank you Purple Carrot! I love my purchase💜 I will be in contact with you for my next online purchase!
0
Replies (0)EK
Emsie K
1 reviews | Active since Jan 2020
1 Nov 2024, 09:47
Employee salaries
The employees are suppose to get paid last day of each month. Every month the HR department forgets to pay 4-5 employees their salaries. The lady in HR is ***********. I am sure she remembers her own salary in advance. Apparently she and the manager is best buddies, therefore this will continue to happen and nobody cares about the employees having to pay their bills before the 1st of each month.
Helpful (0)
|Replies (0)EK
Emsie K
1 reviews | Active since Jan 2020
1 Nov 2024, 09:47
Employee salaries
The employees are suppose to get paid last day of each month. Every month the HR department forgets to pay 4-5 employees their salaries. The lady in HR is ***********. I am sure she remembers her own salary in advance. Apparently she and the manager is best buddies, therefore this will continue to happen and nobody cares about the employees having to pay their bills before the 1st of each month.
0
Replies (0)YM
Yolanda M
1 reviews | Active since Jan 2020
13 Aug 2024, 10:13
Great kliente diens
Ek het n naam hangertjie bestel by Purple Carrot en dit was op n baie kort kennisgewing . Tog het hulle my verseker dis ok hulle gaan hulle bes probeer om hom betyds klaar te kry , alhoewel hulle plus minus 14 dae vat voor die hangertjie in proses is was my order binne 10 dae gereed en afgelewer al het ek so laat bestel. Selfs die aflewering deur Courier Guy was betyds,
Helpful (0)
|Replies (0)YM
Yolanda M
1 reviews | Active since Jan 2020
13 Aug 2024, 10:13
Great kliente diens
Ek het n naam hangertjie bestel by Purple Carrot en dit was op n baie kort kennisgewing . Tog het hulle my verseker dis ok hulle gaan hulle bes probeer om hom betyds klaar te kry , alhoewel hulle plus minus 14 dae vat voor die hangertjie in proses is was my order binne 10 dae gereed en afgelewer al het ek so laat bestel. Selfs die aflewering deur Courier Guy was betyds,
0
Replies (0)