Struggling to get my claim resolved

Hi I've submitted a claim with Henra 12/04/2024, they've requested necessary police reports, statements, pictures, did submitted as they requested. Lungelwa Nikani of AC &E Engineering Underwriting Managers send me an email last year 14/11/2024 where she gave me the following Claim no: ACE ENG3898/36, where she also requested the same information which I've submitted how many times.The problem I have now they not getting back to I always have to follow up with her, than shd gives me the same excuse "Dear Rudy,

I trust this email finds you well.

Please be advised that we are still awaiting outstanding information and documentation from our insured to which we have followed up on even date.

Our further advices to follow in due course.

Kind regards,

Lungelwa Nikani

BTech (CPUT) Engineering Claims Specialist

AC & E Engineering Underwriting Managers (Pty) Ltd (FSP No. 43281)