Unhappy Rudi

I am responding to the unfounded complaint by Rudi, I did request assistance from Hello Peter to respond to this complaint formally I was charged R599.00 and was told to wait for their attorney to asssit me. I am still waiting shall I give Hello Peter a 1 star rating for charging me and not assisting? Rudi is not our Insured client, I find it very interesting that although Rudi is not an Insured client of AC & E , Hello Peter still allow Rudi to give AC & E a negative review because he is unhappy with our claims process. As a registered FSP AC & E Group does not have the luxury to respond to Rudi on a public website. We will hand Rudi's complaint over to our attorney to explain to Rudi how the claim process work. Thank you Anne-Marie Fourie