Not the experience we hoped for

This was our first time visiting Acrobranch Centurion, and sadly, it didn’t go well. We arrived excited but had no idea how the process worked. Instead of being welcomed or guided, we were just told by someone named Betty to stand and wait at the entrance. Every time we tried to ask what was going on or what to expect, she seemed more and more irritated with us.

Eventually, I had to speak up about her attitude, but she just ignored us and went back to her laptop. She said she was the manager and that there was no one else we could talk to raise her attitude with us. I asked for someone else and was given the name “Sticks,” but the number we got just went to voicemail.

What made it worse was that it felt personal. We noticed that other families, especially of different races, were treated with more kindness and patience.

The experience for the kids wasn’t great either. One of the assistants at the yellow course shouted at the children while explaining the rules. It scared my 5-year-old and another child. Instead of making it fun and exciting, it felt harsh and unwelcoming.

We were really looking forward to this as it was my sons birthday and his first time trying this, but it ended up being stressful and disappointing. I wouldn’t recommend this place based on how we were treated.