Our Disappointing Experience at Acrobranch Modderfontein

We recently celebrated my daughter’s birthday at Acrobranch in Modderfontein. Unfortunately, what was supposed to be a fun day turned into a frustrating and upsetting experience when two of our phones were ******.

The theft occurred from a large black storage container near our table. We suspect it happened during a commotion on the blue course. A person began screaming uncontrollably while staff attempted to assist them. Based on timestamps from our photos, this individual had been on the course for a while, with staff repeatedly trying to communicate with them before the outburst. This dramatic scene drew a crowd near our table, creating the perfect distraction for the theft.

To make matters worse, when we reported the incident, a staff member named Thabo Leboko offered to assist us. However, his approach raised serious concerns. He asked us to provide sensitive information, including:

Both phone numbers Phone PINs Emails linked to the phones Passwords to those email accounts This request was alarming, as even service providers like MTN don’t ask for such sensitive details. We refused to provide the information.

No further investigation from management. This lack of assistance has left us deeply disappointed.