Active Fibre
Unclaimed Business
|1|6 Reviews (last 12 months)|This business does not respond to reviews
Active Fibre
Unclaimed Business
|1
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|6 Reviews
Jul '25 - Jun '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 14:10
Bad service
A very shoddy service- I moved from 1 complex to the other requested to keep the same account . But because they only bill once- they couldn’t even pro rata the previous amount but just cut the service. This is the second time I get mistreated without even an apology but an arrogant agent named Nandipha kept saying as long as I’ve not settled the amount the service remains suspended.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 14:10
Bad service
A very shoddy service- I moved from 1 complex to the other requested to keep the same account . But because they only bill once- they couldn’t even pro rata the previous amount but just cut the service. This is the second time I get mistreated without even an apology but an arrogant agent named Nandipha kept saying as long as I’ve not settled the amount the service remains suspended.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 16:49
They disconnect you even if you have paid them on time.
I have been with them for over 3 years but lately past 6 months, they block your internet even if you have paid them and sent them proof of payment. They are not apologizing for blocking the service, very arrogant and they take their time to open it. Once they blocked it on Sunday after 14:00, knowing very well that their working hours are till 14:00 Sundays, meaning you will only get help on Monday after 08:00.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 16:49
They disconnect you even if you have paid them on time.
I have been with them for over 3 years but lately past 6 months, they block your internet even if you have paid them and sent them proof of payment. They are not apologizing for blocking the service, very arrogant and they take their time to open it. Once they blocked it on Sunday after 14:00, knowing very well that their working hours are till 14:00 Sundays, meaning you will only get help on Monday after 08:00.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 13:36
This is a hoke, right?
So I had a service that I cancelled and yesterday and when asking if one is able to reconnect I am being told this…The services have cancelled already on the 3rd of January and a reconnection fee of R1058 will be payable plus the R489 package for January usage before reconnection of services can happen Kindly advise whether I can create an invoice for you ?
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 13:36
This is a hoke, right?
So I had a service that I cancelled and yesterday and when asking if one is able to reconnect I am being told this…The services have cancelled already on the 3rd of January and a reconnection fee of R1058 will be payable plus the R489 package for January usage before reconnection of services can happen Kindly advise whether I can create an invoice for you ?
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Nov 2025, 08:44
Transfered my fibre from Durban to jhb as I relocated
Transfered my fibre from Durban to jhb as I relocated. Informed active fibre on the 15/10/25, requested to be reconnected in jhb on 3/11/25. This was confirmed in writing, all necessary forms and proof of residency was sent through. I am getting the run around being told that I have to wait for openserve to contact me since the 3rd. Nobody has made contact with me. I phone active fibre this morning and asked to speak to a manager, I was told that I would get the same answer I.e. wait for a phone call from openserve. I find this unacceptable.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Nov 2025, 08:44
Transfered my fibre from Durban to jhb as I relocated
Transfered my fibre from Durban to jhb as I relocated. Informed active fibre on the 15/10/25, requested to be reconnected in jhb on 3/11/25. This was confirmed in writing, all necessary forms and proof of residency was sent through. I am getting the run around being told that I have to wait for openserve to contact me since the 3rd. Nobody has made contact with me. I phone active fibre this morning and asked to speak to a manager, I was told that I would get the same answer I.e. wait for a phone call from openserve. I find this unacceptable.
0
Replies (0)A
A
Anonymous
1 reviews | Active since Jan 2020
25 Sept 2025, 07:50
Worst Fiber Provider !!!!!
Terrible and painful experience. They guarantee outages than having connections. September alone has been a mess and for that I demand my money back. Support team is not good and updating clients, there is never an ETR which is really frustrating. I am in Equestrian Pretoria East and have been off since early morning 24 Sept. There is no comms or updates. This is affecting our livelihoods & careers. Give me my money back for September as you were never ON!!!!!!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Sept 2025, 07:50
Worst Fiber Provider !!!!!
Terrible and painful experience. They guarantee outages than having connections. September alone has been a mess and for that I demand my money back. Support team is not good and updating clients, there is never an ETR which is really frustrating. I am in Equestrian Pretoria East and have been off since early morning 24 Sept. There is no comms or updates. This is affecting our livelihoods & careers. Give me my money back for September as you were never ON!!!!!!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Mar 2025, 23:14
5 days no connection & no solution
Absolutely unacceptable. Called active fibre 3 days ago to log a ticket only to find out that no ticket had been logged! Been over 5 days without connection now - there response was to send a tech to our home without notice when we were at work. Managed to get them access to the complex (not the apartment) and no feedback was received, AND THERE IS STILL NO CONNECTION! We work from home twice a week and this is not the first issue we've had with them.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Mar 2025, 23:14
5 days no connection & no solution
Absolutely unacceptable. Called active fibre 3 days ago to log a ticket only to find out that no ticket had been logged! Been over 5 days without connection now - there response was to send a tech to our home without notice when we were at work. Managed to get them access to the complex (not the apartment) and no feedback was received, AND THERE IS STILL NO CONNECTION! We work from home twice a week and this is not the first issue we've had with them.
0
Replies (0)A