ZM
Zilungile Mkhize-Kwitshana
Active since Jul 2021
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Bad service
A very shoddy service- I moved from 1 complex to the other requested to keep the same account . But because they only bill once- they couldn’t even pro rata the previous amount but just cut the service. This is the second time I get mistreated without even an apology but an arrogant agent named Nandipha kept saying as long as I’ve not settled the amount the service remains suspended.
0 replies
16 months ago
************ dealing by Outsurance
I requested a car insurance quote from Outsurance. However their quote was more than my current Insurer so I declined their offer. I even sent two messages instructing them to cancel. The agents kept insisting that my current insurer( Iwyze) has many additional accesses etc etc. I insisted that I have been with them for long and there was no difference in access between them and Outsurance. On the 25th January a debit order from Outsurance went through despite my cancellation instructions. I thus went to cancel the transaction with my bank . Then Outsurance is sending me forms to sign and are saying they cancelled my insurance, which is not true. It now spoils my record as if I had been cancelled by them. Its only because their agents would not allow me to make my own choice and insisted. Instead of honouring their widely advertised promise to pay if they fail to beat a quote, they are spoiling my record because they want the business by force. This is the second time Outsurance has failed to beat a quote for me but do not pay the R500 or R1000 as per their advert. I want them to immediately remove the cancellation from my record as it is not a true reflection. They now pose this as a NON-Payment cancellation, whereas I instructed the two agents repeatedly that I am not accepting their quote based on higher premium than my current insurer.
2 replies
25 months ago
Bad service from Tracker Connect compromising car insurance.
Very rude and uncooperative call center agents- Katlego and Sindisiwe refused to send me an email to report to my insurance that the unit Tracker connected in my cars were discontinued. I was never informed of this, and these 2 call center agents were very unhelpul and undermining. First, tracker never informed me that the fitted units were discontinued, while I was paying almost R500 unit for 4 years, and I get a very shabby service from their call center. Ultimately I asked for the Supervisor who advised me to take the vehicle to the nearest fitment center. The center said Joburg was supposed to give me a reference number before the inspection. I n all thi s running around, my car insurance is compromised because one of the prerequisites for risk assessment is a functional tracker!!!
2 replies
58 months ago
Gross mistreatment by Donna
I settled my account in December 2019, which had a balance of R13 000. I went inside the Pavillion Westville shop to get the exct balance owing and the correct eft banking details to use. I made 2 transactions ( R5 000+ and R8 000 ). The balance was R0.00. Two months later I kept receiving statements of R5 to R20. I queried telephonically. Each time I was told that they wil check and come back to me. This never happened. One time I went back to the shop where I paid. They still put me through the same number. When I asked for the details of the person I was talking to, she said she was Thembi and rudely refused to give her surname. She also promised to retrun my call after checking. I also made several telephonic enquiries , got the same empty promises where they take my details and account number but never return my calls. I now have received a letter showing a balance of R36. 17 with threats to ruin my credit score, almost insulting with the words "you are in breach of your contract" I settled the contract amount, which was more than R17 000 and have been harrassed by this unprofessional institution for the R36.17 that they made up. The ladies on their call center and collections departments leave much to be desired for their rudeness.
0 replies
59 months ago
Metropolitan Life unpaidFuneral Claim and no records but premiums collected montlhly.
I have paid premiums for almost 15 years for my step mother and brother's funeral cover. My step mother passed on in March and I submitted a claim in March . after numerous follow up emails that were not responded to, I tried the Ombudsman. Then I was told to resubmit my ID and death verification form, which I did. Today, 23 July , there has not been any correspondence nor response to my follow up emails. No payment. Myneighbour infoms me that she had to get a lawyer to get Metropolitan to pay. Secondly, my brother's details on the same Policy , for which I pay his portion of premiums, do not appear in their ( Metropolitan database). I have been to the branch in Pinetown after failing to resolve the query on emails ( no responses but empty promises). To me Metropolitan Life has been nothing but a scammer good at collecting premiums but no payment of dues. Imagine if I had to wait from March to end of July before I could bury my step mother.
1 reply
59 months ago
Excellent service Avbob
Thank you for a very prompt response to my email for assistance. In less than an hour they called back twice and pleasantly gave advice. My bad I did not memorise the name, Thumbs up Avbob
1 reply
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)