Pathetic Insurance Provider

A week ago i took my Samsung A73 in for repairs at Cellucity Cavendish Square. The consultant that booked my phone in communicated with the technician on site and advised they do have the part for the phone and the phone will be repaired the next day as soon as the claim is approved. The next day Tuesday, the 8th of July I received a call from Cellucity advising the phone is beyond repair and Admin Plus will be giving me a new replacement device.

My phone is insured for R10 400. The 3 devices offered are less in value and not at all equivalent in features to what I had. Its rather a downgrade and I am expected to still pay in an excess fee of R1500 even though the replacement offered is a downgrade and retailing for much less. Below are the replacement devices offered:

Huawei Nova 13 256GB OPPO Reno 12F 256GB Samsung Galaxy A56 256GB

After paying insurance for more then 2 years I am extremely disappointed at the level of service offered and I requested a manager to make contact as I refuse to accept these downgrade devices. No contact has been made since my request on Thursday, the 10 of July.