YR
Yumna R
Active since Sep 2020
6
Reviews
0
Industries
Reviews
6 reviews9 months ago
Pathetic Insurance Provider
A week ago i took my Samsung A73 in for repairs at Cellucity Cavendish Square. The consultant that booked my phone in communicated with the technician on site and advised they do have the part for the phone and the phone will be repaired the next day as soon as the claim is approved. The next day Tuesday, the 8th of July I received a call from Cellucity advising the phone is beyond repair and Admin Plus will be giving me a new replacement device. My phone is insured for R10 400. The 3 devices offered are less in value and not at all equivalent in features to what I had. Its rather a downgrade and I am expected to still pay in an excess fee of R1500 even though the replacement offered is a downgrade and retailing for much less. Below are the replacement devices offered: Huawei Nova 13 256GB OPPO Reno 12F 256GB Samsung Galaxy A56 256GB After paying insurance for more then 2 years I am extremely disappointed at the level of service offered and I requested a manager to make contact as I refuse to accept these downgrade devices. No contact has been made since my request on Thursday, the 10 of July.
0 replies
56 months ago
Unauthorized Debit
Hi Team I am really annoyed that you just debited my account without my authorization. Payment arrangements have already been made directly with credit providers. I was not notified prior to the hyphen sms i received on the 25 August which by then you were already tracking my account. Please reverse or refund this with immediate effect. Please urgently email me with feedback. Do not call as i am unable to take calls. I would definitely not recommend debt busters as their communication is terrible. Every agent provides you with different information when you query something.
53 replies
62 months ago
Incompetent Agent
Very disappointed with the service. Requested to amend my vehicle insurance cover to a lower excess effective from 1 April. The agent then applied changes effective immediately. I am unable to afford the higher premium this month and all the retentions agent advised was she could put the cover back to how it was and I would have to wait until the 15th for the debit to run again. How is this a solution when the agent i spoke to on 25 February made a mess up. I want immediate cover as if anything happens during this time then its no cover. Pathetic service, agents are not trained properly to ensure updates are done correctly and re-confirmed with clients. Calls are recorded, agent should be held accountable.
56 replies
65 months ago
Poor Service / Incompetent Agents
Pathetic service from Outsurance. I informed them i was unable to pay my premium due to affordability as I just paid an excess fee of R4600. The agent then confirmed an automated debit would then go off on 15th of the month. I then get an sms to say my cover has been canceled and i need to call to get it reinstated. Outsurance then says that they cannot reinstate my cover due to missed payment as i missed premiums during covid as well which i am sure i could not have been the only one. After being with them for 2 years they are now saying they can no longer offer cover. Their agent need to go for training and please change your sms and do not tell a customer that they should call to reinstate. Would not recommend Outsurance to anyone.
56 replies
68 months ago
Poor Service
I have been trying to get mu accounts reinstated since the beginning of August. Still waiting on feedback since 10 September. Zikhona Mbuli keeps saying they are waiting on feedback from consumer friend. Debt busters has no problem with debiting their premium on time but cannot resolve something that was meant to be sorted out long ago. I would definitely not recommend debt busters to anyone. Poor service. Extremely frustrating to constantly have to go to hello peter before someone will assist you
53 replies
68 months ago
Credit Provider Harrassment because of your pathetic service and miscommunication
After being with debt busters for 1 year. I am experiencing the worst possible service ever. I had a 17.3 form in place from April - July due to covid and being placed on uif. Debt Busters confirmed all was in order and the agreement was to resume payments at the end of August. I know have credit providers harrassing me every single day, endless calls and emails and text messages for payment yet Debt Busters received the premium for August. My accounts are now all in arrears. I have been waiting on this to be resolved since the beginning of August. Still no feedback on whether all accounts have been reinstated under debt review.
53 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)