Unacceptable Customer Service

I have lodged a claim with the insurance at the beginning of October 2025, I was responded on the 07th October 2025 by Vuyile who claimed that my insurance for the device cannot be located and on the 8th October 2025 I responded to her with the policy number of the device in question but to this date I haven't received any correspondence from the insurer. I am very disappointed with the company mainly because I have insured four of my devices with Admin plus and their service it totally unacceptable, i am even considering to get a new reliable insurance.