AM
Advantage Motor Protector
Claimed Business
AM
Advantage Motor Protector
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Ranking
#49
in Insurance
NPS Score
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Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRL
Ruwaida L
1 reviews | Active since Jan 2020
11 Mar 2024, 15:32
AMP is too quick to reject my claim not looking at the picture as a whole
AMP rejected my claim saying that the part that had broken is not covered under my policy, however Upon reviewing the circumstances leading to the damage, The tensioner in question malfunctioned causing it to exert excessive pressure on the cambox ultimately leading to its failure. When the tensioner broke, the cambelt slip which caused the cambox components to break inside. This is a clear case of mechanical failure rather than negligence or improper maintenance on my part as this vehicle was serviced at 210 000, it also has full-service history with VW. The part that malfunctioned still had 20 000 KM to go before needing to changed as per manufacturer guidelines (VW Guidelines) Furthermore, I have consulted with certified technicians who have confirmed that the malfunctioning tensioner directly resulted in the damage to the cam box. Their professional opinion aligns with my assertion that the root cause of the issue lies with the tensioner. I think that my claim should be reconsidered due to the above appeal that I am producing
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Ruwaida L
1 reviews | Active since Jan 2020
11 Mar 2024, 15:32
AMP is too quick to reject my claim not looking at the picture as a whole
AMP rejected my claim saying that the part that had broken is not covered under my policy, however Upon reviewing the circumstances leading to the damage, The tensioner in question malfunctioned causing it to exert excessive pressure on the cambox ultimately leading to its failure. When the tensioner broke, the cambelt slip which caused the cambox components to break inside. This is a clear case of mechanical failure rather than negligence or improper maintenance on my part as this vehicle was serviced at 210 000, it also has full-service history with VW. The part that malfunctioned still had 20 000 KM to go before needing to changed as per manufacturer guidelines (VW Guidelines) Furthermore, I have consulted with certified technicians who have confirmed that the malfunctioning tensioner directly resulted in the damage to the cam box. Their professional opinion aligns with my assertion that the root cause of the issue lies with the tensioner. I think that my claim should be reconsidered due to the above appeal that I am producing
0
Replies (0)AB
Aldo B
1 reviews | Active since Jan 2020
3 Feb 2024, 09:40
Dont buy this extended warranty
Read why I will never take an extended warranty from Advantage Motor Protector (AA Warranties) again. We bought a 2nd-hand 2017 Renault Duster 4x4 in March 2023 with 150 136km on the clock. Because it was an old vehicle, we limited the risk (we thought) by buying an extended warranty (AA Evolve Warranty 2022A Evolve Plus 8). In late December 2023 and 14 ****m later, we experienced difficulty with gear-changing and grinding. As required by the warranty, we immediately went to a garage on detection of the problem. This was a Renault dealership (they did not sell us the car). Repairs were delayed because of the time of year, and began on 8 Jan. We did not use the car over this period. AA warranties declined the claim on 16 January because it was regarded as normal wear and tear. ISSUE 1. The biggest issue. The claim was repudiated because the clutch did not actually break, and was classed as Normal Wear and Tear. I have driven an estimated 1.2 million kms over 52 years in 8 cars of 5 different make and have never replaced a clutch. My wife and two close friends of similar age have also never replaced a clutch. If there are no clutch replacements over more 4 million kms driven, is clutch replacement Normal Wear and Tear? Yes, the contract fine print states the part must actually break. Bottom line, we now understand (and not explained at purchase) that defective parts is not the same as breakage – a sudden catastrophic break is required. It is important to understand if you do not take the car to a service centre on detection of a problem, then the warranty is voided anyway. So, you cannot drive until it breaks because your claim will be repudiated anyway. This was not explained on purchase of the warranty, and yes, we should have read 17 pages of fine print and asked questions. We now clearly understand the scope of coverage is far less than our expectations. ISSUE NO. 2. The extended warranty cost R15 995, and the repair cost R42 000. Even if AA warranties did pay out, they would have paid a maximum of R9000, leaving a shortfall of R29 460. Is it reasonable to expect average purchasers of an extended warranty to know the cost of the 45 classes of repairs listed, to assess whether listed payouts are adequate? Issue No. 3. It took AA Warranties a week to resolve the issue. The claim was submitted to AA warranties who confirmed receipt on 12 January. On 16 Jan, when McCarthy Renault said there was no response from AA warranties, I phoned to query progress. AA warranties blamed the dealership for not submitting all photos required, and we received a decision late on 16 January. We submitted a longer version of this letter to AA warranties as an appeal. Their reply stated that the criterion of breakage was not meant and did not comment on Issues 2 and 3. Our advice to anyone buying a 2nd-hand vehicle is get your vehicle inspected by third parties before purchase as a superior route to peace of mind.
Helpful (0)
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Aldo B
1 reviews | Active since Jan 2020
3 Feb 2024, 09:40
Dont buy this extended warranty
Read why I will never take an extended warranty from Advantage Motor Protector (AA Warranties) again. We bought a 2nd-hand 2017 Renault Duster 4x4 in March 2023 with 150 136km on the clock. Because it was an old vehicle, we limited the risk (we thought) by buying an extended warranty (AA Evolve Warranty 2022A Evolve Plus 8). In late December 2023 and 14 ****m later, we experienced difficulty with gear-changing and grinding. As required by the warranty, we immediately went to a garage on detection of the problem. This was a Renault dealership (they did not sell us the car). Repairs were delayed because of the time of year, and began on 8 Jan. We did not use the car over this period. AA warranties declined the claim on 16 January because it was regarded as normal wear and tear. ISSUE 1. The biggest issue. The claim was repudiated because the clutch did not actually break, and was classed as Normal Wear and Tear. I have driven an estimated 1.2 million kms over 52 years in 8 cars of 5 different make and have never replaced a clutch. My wife and two close friends of similar age have also never replaced a clutch. If there are no clutch replacements over more 4 million kms driven, is clutch replacement Normal Wear and Tear? Yes, the contract fine print states the part must actually break. Bottom line, we now understand (and not explained at purchase) that defective parts is not the same as breakage – a sudden catastrophic break is required. It is important to understand if you do not take the car to a service centre on detection of a problem, then the warranty is voided anyway. So, you cannot drive until it breaks because your claim will be repudiated anyway. This was not explained on purchase of the warranty, and yes, we should have read 17 pages of fine print and asked questions. We now clearly understand the scope of coverage is far less than our expectations. ISSUE NO. 2. The extended warranty cost R15 995, and the repair cost R42 000. Even if AA warranties did pay out, they would have paid a maximum of R9000, leaving a shortfall of R29 460. Is it reasonable to expect average purchasers of an extended warranty to know the cost of the 45 classes of repairs listed, to assess whether listed payouts are adequate? Issue No. 3. It took AA Warranties a week to resolve the issue. The claim was submitted to AA warranties who confirmed receipt on 12 January. On 16 Jan, when McCarthy Renault said there was no response from AA warranties, I phoned to query progress. AA warranties blamed the dealership for not submitting all photos required, and we received a decision late on 16 January. We submitted a longer version of this letter to AA warranties as an appeal. Their reply stated that the criterion of breakage was not meant and did not comment on Issues 2 and 3. Our advice to anyone buying a 2nd-hand vehicle is get your vehicle inspected by third parties before purchase as a superior route to peace of mind.
0
Replies (0)CD
Christine D
1 reviews | Active since Jan 2020
7 Nov 2023, 14:15
Great service and gr...
Great service and great communication throughout the process
Helpful (0)
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Christine D
1 reviews | Active since Jan 2020
7 Nov 2023, 14:15
Great service and gr...
Great service and great communication throughout the process
0
Replies (0)K
Kurisani
1 reviews | Active since Jan 2020
15 Aug 2023, 08:00
Big ****mers
One of the biggest ****mers in the entire continent, I wish someone had told me about them before I joined, I wouldn't even wish what I went through with this bunch of ****mers to my worst enemy - please if you looking for a warranty look somewhere else not this guys.
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Kurisani
1 reviews | Active since Jan 2020
15 Aug 2023, 08:00
Big ****mers
One of the biggest ****mers in the entire continent, I wish someone had told me about them before I joined, I wouldn't even wish what I went through with this bunch of ****mers to my worst enemy - please if you looking for a warranty look somewhere else not this guys.
0
Replies (0)TK
Thabo K
1 reviews | Active since Jan 2020
22 Sept 2022, 15:09
Bad Service, Rip Off Warranties via AA (Advantage Motor Protector)
Shocking almost bordering on being skelm .They are refusing to pay for my repairs .They say they would have have paid if the turbo was broken .The car was losing power and with lots of smoke at certain periods and fixing or attending to the matter earlier lessens the serious damage that could happen to the parts of the car if not attended to.The Specialist report says the same and they say I should have waited to get stuck and have more damages to the car .This is ridiculous and wanting to rip me off after paying them for nearly 2yrs with no claim.
Helpful (0)
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Thabo K
1 reviews | Active since Jan 2020
22 Sept 2022, 15:09
Bad Service, Rip Off Warranties via AA (Advantage Motor Protector)
Shocking almost bordering on being skelm .They are refusing to pay for my repairs .They say they would have have paid if the turbo was broken .The car was losing power and with lots of smoke at certain periods and fixing or attending to the matter earlier lessens the serious damage that could happen to the parts of the car if not attended to.The Specialist report says the same and they say I should have waited to get stuck and have more damages to the car .This is ridiculous and wanting to rip me off after paying them for nearly 2yrs with no claim.
0
Replies (0)MB
Marco B
1 reviews | Active since Jan 2020
4 Aug 2022, 06:24
Fraudsters
Hi, I just want to inform you that I stopped my AA Warranty cover as of the 1st of August 2022. I paid it religiously each month for 2years and spent between R10 000 and R12 000 for a useless service. AA warranty never helped and never have they ever put me, the client, 1st. They were shady and tried anything and everything in their power to reject my claim for a costly repair. I have pointed out the numerous times where they failed to provide a service including the part where they provided you with false warranty wording! Which I then raised immediately and corrected by supplying the correct warranty wording, which I signed and could find live on their website! This was a clear attempt to try and cover themselves and that was fraudulent!
Helpful (0)
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Marco B
1 reviews | Active since Jan 2020
4 Aug 2022, 06:24
Fraudsters
Hi, I just want to inform you that I stopped my AA Warranty cover as of the 1st of August 2022. I paid it religiously each month for 2years and spent between R10 000 and R12 000 for a useless service. AA warranty never helped and never have they ever put me, the client, 1st. They were shady and tried anything and everything in their power to reject my claim for a costly repair. I have pointed out the numerous times where they failed to provide a service including the part where they provided you with false warranty wording! Which I then raised immediately and corrected by supplying the correct warranty wording, which I signed and could find live on their website! This was a clear attempt to try and cover themselves and that was fraudulent!
0
Replies (0)MB
Marco B
1 reviews | Active since Jan 2020
4 Aug 2022, 06:23
Fraudsters
Hi, I just want to inform you that I stopped my AA Warranty cover as of the 1st of August 2022. I paid it religiously each month for 2years and spent between R10 000 and R12 000 for a useless service. AA warranty never helped and never have they ever put me, the client, 1st. They were shady and tried anything and everything in their power to reject my claim for a costly repair. I have pointed out the numerous times where they failed to provide a service including the part where they provided you with false warranty wording! Which I then raised immediately and corrected by supplying the correct warranty wording, which I signed and could find live on their website! This was a clear attempt to try and cover themselves and that was fraudulent!
Helpful (0)
|Replies (0)MB
Marco B
1 reviews | Active since Jan 2020
4 Aug 2022, 06:23
Fraudsters
Hi, I just want to inform you that I stopped my AA Warranty cover as of the 1st of August 2022. I paid it religiously each month for 2years and spent between R10 000 and R12 000 for a useless service. AA warranty never helped and never have they ever put me, the client, 1st. They were shady and tried anything and everything in their power to reject my claim for a costly repair. I have pointed out the numerous times where they failed to provide a service including the part where they provided you with false warranty wording! Which I then raised immediately and corrected by supplying the correct warranty wording, which I signed and could find live on their website! This was a clear attempt to try and cover themselves and that was fraudulent!
0
Replies (0)MB
Marco B
1 reviews | Active since Jan 2020
4 Aug 2022, 06:21
Fraudsters
Hi, I just want to inform you that I stopped my AA Warranty cover as of the 1st of August 2022. I paid it religiously each month for 2years and spent between R10 000 and R12 000 for a uselse service. AA warranty never helped and never have they ever put me, the client, 1st. They were shady and tried anything and everything in their power to reject my claim for a costly repair. I have pointed out the numerous times where they failed to provide a service including the part where they provided you with false warranty wording! Which I then raised immediately and corrected by supplying the correct warranty wording, which I signed and could find live on their website! This was a clear attempt to try and cover themselves and that was fraudulent!
Helpful (0)
|Replies (0)MB
Marco B
1 reviews | Active since Jan 2020
4 Aug 2022, 06:21
Fraudsters
Hi, I just want to inform you that I stopped my AA Warranty cover as of the 1st of August 2022. I paid it religiously each month for 2years and spent between R10 000 and R12 000 for a uselse service. AA warranty never helped and never have they ever put me, the client, 1st. They were shady and tried anything and everything in their power to reject my claim for a costly repair. I have pointed out the numerous times where they failed to provide a service including the part where they provided you with false warranty wording! Which I then raised immediately and corrected by supplying the correct warranty wording, which I signed and could find live on their website! This was a clear attempt to try and cover themselves and that was fraudulent!
0
Replies (0)