AC
Aerial Connect
Unclaimed Business
AC
Aerial Connect
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Aerial Connect
Aerial Connect has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Aerial Connect across 12 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGP
Geraldine P
1 reviews | Active since Jan 2020
21 Dec 2025, 14:21
Insult to injury
This vendor has not kept up to his promise of professional service. He did not disclose vital information prior to the job, and he insulted me in many ways that is too hurtful to me. Joseph was completely disrespectful relating to me, and complacent in acknowledging my request. I am attempting to get the Ombudsman involved because the nature of Joseph's failure to be forthcoming with pertinent information, and for making the enquiry too difficult to finalise.
Helpful (0)
|Replies (0)GP
Geraldine P
1 reviews | Active since Jan 2020
21 Dec 2025, 14:21
Insult to injury
This vendor has not kept up to his promise of professional service. He did not disclose vital information prior to the job, and he insulted me in many ways that is too hurtful to me. Joseph was completely disrespectful relating to me, and complacent in acknowledging my request. I am attempting to get the Ombudsman involved because the nature of Joseph's failure to be forthcoming with pertinent information, and for making the enquiry too difficult to finalise.
0
Replies (0)EW
Estelle W
1 reviews | Active since Jan 2020
22 May 2025, 14:50
Bad customer service from Aerial Connect
I requested an installation of an aerial connection to another room, as well as rewiring of an existing wifi connection to another TV. I was grossly overcharged for unnecessary cabling and other materials. The work was done without providing me with a quote first. I was shocked to see the amount was in excess of R8000. I had no option but to pay it there and then as I live alone. and I felt intimidated. Their invoice states No refunds and a 3 month guarantee on the work. The next day I could not access the any of the Apps. I called them to come and check the installation. 6 days later and still there has been no one sent to fulfill their obligation.
Helpful (0)
|Replies (0)EW
Estelle W
1 reviews | Active since Jan 2020
22 May 2025, 14:50
Bad customer service from Aerial Connect
I requested an installation of an aerial connection to another room, as well as rewiring of an existing wifi connection to another TV. I was grossly overcharged for unnecessary cabling and other materials. The work was done without providing me with a quote first. I was shocked to see the amount was in excess of R8000. I had no option but to pay it there and then as I live alone. and I felt intimidated. Their invoice states No refunds and a 3 month guarantee on the work. The next day I could not access the any of the Apps. I called them to come and check the installation. 6 days later and still there has been no one sent to fulfill their obligation.
0
Replies (0)CD
Chantelle D
1 reviews | Active since Jan 2020
8 Apr 2025, 15:33
Stay away!!!!
Stay away! Rude, aggressive,over charge , unfriendly
Helpful (0)
|Replies (0)CD
Chantelle D
1 reviews | Active since Jan 2020
8 Apr 2025, 15:33
Stay away!!!!
Stay away! Rude, aggressive,over charge , unfriendly
0
Replies (0)CG
Caleb G
1 reviews | Active since Jan 2020
29 Mar 2025, 14:32
PATHETIC AND RUDE
Arrived an hour late. Installers have bad attitudes. Lack of transparency around cost. Payed thousands more than planned. Upon complaining just recieved excuses and was then ignored. Pathetic service, do not use.
Helpful (0)
|Replies (0)CG
Caleb G
1 reviews | Active since Jan 2020
29 Mar 2025, 14:32
PATHETIC AND RUDE
Arrived an hour late. Installers have bad attitudes. Lack of transparency around cost. Payed thousands more than planned. Upon complaining just recieved excuses and was then ignored. Pathetic service, do not use.
0
Replies (0)DS
Diederick S
1 reviews | Active since Jan 2020
20 Mar 2025, 07:15
Aggressive Unprofessional Technicians
I phoned and asked someone to come out to quote me on the installation of a secondary WiFi point. Two technicians arrived at 16:50 told me that they will need a lot of cabling and that it will take four hours to complete the work. I said that will meen that they will have to work until 9pm. They said it’s no problem to which I rep**** I have a problem with that, we can’t be drilling and making a noise in our complex and my daughter had to study and go to bed by 8pm. They then said it will be R5500 to which I immediately rep**** that I can’t afford that and that it’s seems very expensive. The one guy aggressively rep**** that I must then pay a R350 callout fee…. I said why didn’t you inform me if this when I phoned. He then said he’s going nowhere until I pay him….I had to phone the security and police to get rid off him. So unprofessional, aggressive and unacceptable.
Helpful (0)
|Replies (0)DS
Diederick S
1 reviews | Active since Jan 2020
20 Mar 2025, 07:15
Aggressive Unprofessional Technicians
I phoned and asked someone to come out to quote me on the installation of a secondary WiFi point. Two technicians arrived at 16:50 told me that they will need a lot of cabling and that it will take four hours to complete the work. I said that will meen that they will have to work until 9pm. They said it’s no problem to which I rep**** I have a problem with that, we can’t be drilling and making a noise in our complex and my daughter had to study and go to bed by 8pm. They then said it will be R5500 to which I immediately rep**** that I can’t afford that and that it’s seems very expensive. The one guy aggressively rep**** that I must then pay a R350 callout fee…. I said why didn’t you inform me if this when I phoned. He then said he’s going nowhere until I pay him….I had to phone the security and police to get rid off him. So unprofessional, aggressive and unacceptable.
0
Replies (0)SB
JM
Johan M
1 reviews | Active since Jan 2020
3 Feb 2025, 17:28
Bad service from Aerial connect.
Had a very bad experience with this company. The technicians took 4 hrs to attend to my dstv issue. They claim they replaced a LNB and added a surge protector and charged me R6950 for this. When I checked the installation I found they never exchanged the LNB but only realigned the antenna and LNB. When I reported it to the owner he claimed that he just give the team leads and did not take responsibility although the invoice had his company logo and info on.
Helpful (0)
|Replies (0)JM
Johan M
1 reviews | Active since Jan 2020
3 Feb 2025, 17:28
Bad service from Aerial connect.
Had a very bad experience with this company. The technicians took 4 hrs to attend to my dstv issue. They claim they replaced a LNB and added a surge protector and charged me R6950 for this. When I checked the installation I found they never exchanged the LNB but only realigned the antenna and LNB. When I reported it to the owner he claimed that he just give the team leads and did not take responsibility although the invoice had his company logo and info on.
0
Replies (0)CD
Christobel D
1 reviews | Active since Jan 2020
5 Dec 2024, 11:42
*******
wanted to charge me R5400 for a part that should have cost maximum of R900
Helpful (0)
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Christobel D
1 reviews | Active since Jan 2020
5 Dec 2024, 11:42
*******
wanted to charge me R5400 for a part that should have cost maximum of R900
0
Replies (0)