EW
Estelle W
Active since Aug 2021
4
Reviews
0
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Reviews
4 reviews1 month ago
Temu: nothing is free and bad adverti*****ts
Temu over promises and under delivers. Their free prizes are a ****. I ended up paying for mine. Out of the 5 items (including the' free' items) 2 were faulty. Both adverts (pictures) gave a glowing account of the product. The SOlar lamp cannot be used without it being plugged into the electricity as you do when charging. The shopping cart had no physical steel structure. We received 2 wheels only...... yes 2 wheels an the bag. Im still trying to understand how they get away with such blatant mis-advertising.
0 replies
11 months ago
Bad customer service from Aerial Connect
I requested an installation of an aerial connection to another room, as well as rewiring of an existing wifi connection to another TV. I was grossly overcharged for unnecessary cabling and other materials. The work was done without providing me with a quote first. I was shocked to see the amount was in excess of R8000. I had no option but to pay it there and then as I live alone. and I felt intimidated. Their invoice states No refunds and a 3 month guarantee on the work. The next day I could not access the any of the Apps. I called them to come and check the installation. 6 days later and still there has been no one sent to fulfill their obligation.
0 replies
35 months ago
City Power's new Prepaid Meter boxes
I would like to give them no stars. They changed my pre-paid meter box to the new model. From the date of installation it has not worked properly. Everytime we have to load units we must log a call to get a technician out to come and test and input the units at the box on the wall, not on the meter box. We were told this is because the new meter boxes are not compatible with solar hybrid systems. We lost out on the remaining units that were on the old box, but in good faith we believed it was a glitch which would work its way out of the system. It is now the 2nd time and we have had to do the same call logging procedure again. I would not recommend anyone replace their old meter boxes until the systems are improved. DONT even try following up with the call centre agents. They are just rude and unhelpful..
0 replies
44 months ago
The arrogance of DSTV - due to their monopoly of the industry.
I have 3 Subscription plans and 5 Decoders registered against my name and for which I pay. I have been a customer since the company started as MNet. The one Decoder is for a family member who does not lives in another suburb some distance away. I called the Contact Centre to check why the service had been disconnected. This is the worse experience I have had. After being on the line for over an hour, I still could get a rational explanation from the service agent. The final humiliation was when she told me I did not understand the accounting system. I advised her that I could not hear because of the terrible background noise. She then told me to hold on why she asks her colleagues for silence. Needless to say that did not happen. In fact she kept me holding on the line for over 20 minutes. I could hear every time she broke into the call to hear if I was still holding on. The strategy was to break the customer down until you hang up. Eventually I did. Total time spent 1 hour. I still dont know why Im being charged reconnection fees every month when I have been paying every month. They want you to be on a Debit Order so that they can extract money from your account at a time that suits their Billing system and not at a date that is in line with salary payment dates of most companies, similarly to insurance premiums. Trying to get an invoice or explanation is as difficult as trying to get an answer from someone in person. You are told to use all their technology because they dont want contact to be made with their people. This was the final push I needed to drop DSTV. I do have Netflix already. We will have to look for other streaming services, if needed.
74 replies
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