A Frustrated Client.

I have been with Affinity Car Insurance (AFFB718246) for over a year now and never missed a payment. My car has been with the company for over TWO MONTHS now and still no way forward regarding my claim. I have been making multiple attempts to communicate with them regarding my claim and they keep saying the file has to be signed off by the insurer. I just need a decision to be made by the company because I'm beginning to become frustrated.