Affinity underwriting managers and they insurance companies are a *****!!!!!!

Affinity underwriting managers are a ****. I insured my vehicle with them, had an accident on my sun roof. They rejected my claim with a lousy rejection letter. No courtesy call to advise of the rejection and explain the reason for the rejection. I was rejected because I did not specify that my vehicle has a sunroof. I requested for the sales call, was given the run arounds until they eventually decided to send me an incomplete call. Little do they know I was recording the call on my end and have the complete call. On that sales call the agent advised me that any or all the factory fitted accessories will be covered therefore I need not specify them. I was also told that I need not take my vehicle for inspection as it was brand new and therefore there was no need for an inspection to be conducted. It is apparent that the agent gave me misleading information as she blatantly stated that all the factory fitted accessories will be covered for on the policy. The sunroof was factory fitted from VW therefore why is my claim being rejected? These people do not know what TCF is. They're complaints process is **********, we are directed to use links to follow the process but when you do so the links gives errors. They are too quick too take people's money but when its time to render the services they duck and dive and give you the run arounds. They take advantage of the people who are clueless about insurance. I would never these underwriters to anyone, they are big ******. I need someone to contact me to discuss a way forward regarding my claim as I will not be letting go without a fight. I'm also sending a complaint to the ombudsman as well as the national consumer protector.