ER
Elijah R
Active since May 2023
4
Reviews
0
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Reviews
4 reviews24 months ago
Struggling with claims payout
I called NBC on 15 April 2024 to make an enquiry about my provident fund. I spoke to a lady by the name of Kagiso and she told me that by 17 April 2024 my funds will be available on my account. I called again today 22April 2024, now she is telling me different story. She tells me that my employer didn't send my documents for the claim. I'm just want my money. I worked for it.
53 replies
24 months ago
No payment
My name is Elijah. I was retrenched from work since 31 January 2024 and app**** for my provident fund. They said pay out takes 8 weeks max. When I phone NBC they me stories. One day they are waiting for Sars, the following day they said they are waiting for my bank to confirm my account and the next day the money will be in my account. Till today I have not receive my funds.
53 replies
35 months ago
Affinity insurance
Affinity car insurance provides a disgraceful customer service. They don't have respect for people. They are dishonest and unprofessional.
0 replies
36 months ago
Affinity underwriting managers and they insurance companies are a *****!!!!!!
Affinity underwriting managers are a ****. I insured my vehicle with them, had an accident on my sun roof. They rejected my claim with a lousy rejection letter. No courtesy call to advise of the rejection and explain the reason for the rejection. I was rejected because I did not specify that my vehicle has a sunroof. I requested for the sales call, was given the run arounds until they eventually decided to send me an incomplete call. Little do they know I was recording the call on my end and have the complete call. On that sales call the agent advised me that any or all the factory fitted accessories will be covered therefore I need not specify them. I was also told that I need not take my vehicle for inspection as it was brand new and therefore there was no need for an inspection to be conducted. It is apparent that the agent gave me misleading information as she blatantly stated that all the factory fitted accessories will be covered for on the policy. The sunroof was factory fitted from VW therefore why is my claim being rejected? These people do not know what TCF is. They're complaints process is **********, we are directed to use links to follow the process but when you do so the links gives errors. They are too quick too take people's money but when its time to render the services they duck and dive and give you the run arounds. They take advantage of the people who are clueless about insurance. I would never these underwriters to anyone, they are big ******. I need someone to contact me to discuss a way forward regarding my claim as I will not be letting go without a fight. I'm also sending a complaint to the ombudsman as well as the national consumer protector.
0 replies
Review Distribution
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1 Star
4 (100%)