AIG South Africa Limited
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Peter-john Basson
1 reviews | Active since Member
05 Jan 2026, 04:37
Lack of communication from the claim handler Mr Mashapa
I am extremely dissatisfied with AIG’s handling of our third-party claim (Ref: 4330115963ZA). We submitted banking details for payment on 16 December, yet no payment has been made. The claims handler MR MASHAPA went on leave without authorising payment or arranging a handover, causing unnecessary stress and delaying vehicle repairs. This level of service is unacceptable. imagine dealing with a claim since 9 November untill now 2026. Mr Mashapa's lack of communication is extremely unprofessional
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Replies (56)AIG South Africa Limited's replyOfficial
05 Jan 2026, 07:10Dear Mr Basson
We acknowledge recipient of your complaint regarding the handling of your third party claim by our claims handler Mr Mashapa. We sincerely regret the experience that you have encountered, including the lack of communication and the delays in processing your claim and payment. We would like to apologise for the inconvenience and stress caused by this unprofessional service. Your satisfaction is important to us and we are committed to resolving this matter promptly.
We acknowledge recipient of your complaint regarding the handling of your third party claim by our claims handler Mr Mashapa. We sincerely regret the experience that you have encountered, including the lack of communication and the delays in processing your claim and payment. We would like to apologise for the inconvenience and stress caused by this unprofessional service. Your satisfaction is important to us and we are committed to resolving this matter promptly.
Best regards,
AIG South Africa Limited's reply05 Jan 2026, 07:10
Official
Dear Mr Basson
We acknowledge recipient of your complaint regarding the handling of your third party claim by our claims handler Mr Mashapa. We sincerely regret the experience that you have encountered, including the lack of communication and the delays in processing your claim and payment. We would like to apologise for the inconvenience and stress caused by this unprofessional service. Your satisfaction is important to us and we are committed to resolving this matter promptly.
We acknowledge recipient of your complaint regarding the handling of your third party claim by our claims handler Mr Mashapa. We sincerely regret the experience that you have encountered, including the lack of communication and the delays in processing your claim and payment. We would like to apologise for the inconvenience and stress caused by this unprofessional service. Your satisfaction is important to us and we are committed to resolving this matter promptly.
Best regards,