PB
Peter-john Basson
Active since Jan 2024
6
Reviews
0
Industries
Reviews
6 reviews7 months ago
Lack of communication from the claim handler Mr Mashapa
I am extremely dissatisfied with AIG’s handling of our third-party claim (***). We submitted banking details for payment on 16 December, yet no payment has been made. The claims handler MR MASHAPA went on leave without authorising payment or arranging a handover, causing unnecessary stress and delaying vehicle repairs. This level of service is unacceptable. imagine dealing with a claim since 9 November untill now 2026. Mr Mashapa's lack of communication is extremely unprofessional1 reply
8 months ago
after struggling to ...
after struggling to close my account of owing R4900, Ms Hlekile Hlabisa finally helped me to get a huge discount of 85%, i am so happy i wont lie1 reply
10 months ago
Poor communicatiom from VAP claims
Their VAP service is bad bad, it's been exactly 30 days since I have logged a claim for my scratches yet I have not received feedback. Claim #11. The Assessor is not even communicating with me instead I am the one who must call the call center and ask for feedback and they say the. Assessor will call me. Even now I am still awaiting.1 reply
32 months ago
Poor communication by VW Parow Voortrekker - Rowena
I took my car for service on the 15th December 2023 and everything went well.. However the lady (can't remember her name) VW Parow Voortrekker Road told me because it's a public holiday she will send me my documents and invoice via email on Monday.. Untill today I am still waiting for the email even Rowena *** is no longer replying to my WhatsApp. I feel ****** because I was not given anything that shows me exactly how much did each item on the in service cost and excatly what was done onto my car.1 reply
Review Distribution
5 Star
2 (33.3%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.7%)