AIG South Africa Limited
1.4|404 reviews
Responds in 13 hours 32 min
LD
Lizzie D
1 reviews | Active since Member
12 Dec 2025, 08:01
NO SERVICE - ZERO EMPATHY
I had my emergency appendectomy on 9th Sepember 2025 and spent two days in hospital. From the usual simple, customer friendly service I get, this has become a nightmare. Firstly I get told that none of my efforts to supply usual documents is no longer valid. Not with any empathy though. I'm told to go to the hospital to get bill. I did. Emailed all and then was told to phone my claim through. Both numbers offer 3 options. Each option gets disconnected rudely. All I'm after is my measly R1000 payback. What is going on?
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Replies (53)AIG South Africa Limited's replyOfficial
12 Dec 2025, 10:31Dear Lizzie
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards,
Customer Resolutions Team
Email address: AIGSAfeedback@aig.com
Tel: 0860111601
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards,
Customer Resolutions Team
Email address: AIGSAfeedback@aig.com
Tel: 0860111601
Best regards,
AIG South Africa Limited's reply12 Dec 2025, 10:31
Official
Dear Lizzie
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards,
Customer Resolutions Team
Email address: AIGSAfeedback@aig.com
Tel: 0860111601
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards,
Customer Resolutions Team
Email address: AIGSAfeedback@aig.com
Tel: 0860111601
Best regards,