AIG South Africa Limited
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Sicelo
1 reviews | Active since Member
30 Nov 2025, 16:30
Terrible service by Tereso mashapa from AIG
AIG has shown me the worst customer service I’ve ever experienced, and Thereso Mashapa is the main reason. He has been using delay tactics, ignoring communication, and dragging a simple claim even after Liquid Telecommunications provided the claim number and their driver admitted fault.
Instead of processing the claim, Thereso chooses to disappear, give no updates, and act completely unprofessional. His behaviour makes him a terrible representative for AIG and a bad salesperson overall.
AIG needs to fix this mess because this level of service is unacceptable and disrespectful to customers.
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Replies (53)AIG South Africa Limited's replyOfficial
01 Dec 2025, 07:57Dear Sicelo
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you regarding your concerns about this case. We do understand that you are not happy with the service you have received from one of our claims assessor, the matter will be investigated.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Yours sincerely
Customer Resolution Team
Email address: AIGSAfeedback@aig.com
Tell: 0860111601
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you regarding your concerns about this case. We do understand that you are not happy with the service you have received from one of our claims assessor, the matter will be investigated.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Yours sincerely
Customer Resolution Team
Email address: AIGSAfeedback@aig.com
Tell: 0860111601
Best regards,
AIG South Africa Limited's reply01 Dec 2025, 07:57
Official
Dear Sicelo
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you regarding your concerns about this case. We do understand that you are not happy with the service you have received from one of our claims assessor, the matter will be investigated.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Yours sincerely
Customer Resolution Team
Email address: AIGSAfeedback@aig.com
Tell: 0860111601
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you regarding your concerns about this case. We do understand that you are not happy with the service you have received from one of our claims assessor, the matter will be investigated.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Yours sincerely
Customer Resolution Team
Email address: AIGSAfeedback@aig.com
Tell: 0860111601
Best regards,