AIG South Africa Limited
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Anonymous
1 reviews | Active since Member
04 Dec 2025, 11:35
Terrible service by Tereso mashapa from AIG
The Driver of Bakkie registered to DANANNAS TRUCKING, drove into our church fence, causing considerable damage. DANANNAS TRUCKING referred us to their Insures AIG. All requested documents were submitted and a claim number issued - Danannas Trucking CC - AIG CLAIM NO: 8902473471ZA- The dama.ge was on the 20th August. Despite regular request for an update, they keep requesting for the same docs we already send. Tereso, never respond to our mails, or we is out the office all the time. Danannas is a trucking company and has a fleet of vehicles on the road daily. AIG is definitely doing a dis service to their client. We will consider lodging a civil claim against Danannas for damages to our property.
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Replies (53)AIG South Africa Limited's replyOfficial
05 Dec 2025, 05:44Dear Victor
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you regarding your concerns about this case. We understand that you are not happy that they keep on requesting the same documents that you have already submitted.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Yours sincerely
Customer Resolution Team
Email address: AIGSAfeedback@aig.com
Tell: 0860111601
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you regarding your concerns about this case. We understand that you are not happy that they keep on requesting the same documents that you have already submitted.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Yours sincerely
Customer Resolution Team
Email address: AIGSAfeedback@aig.com
Tell: 0860111601
Best regards,
AIG South Africa Limited's reply05 Dec 2025, 05:44
Official
Dear Victor
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you regarding your concerns about this case. We understand that you are not happy that they keep on requesting the same documents that you have already submitted.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Yours sincerely
Customer Resolution Team
Email address: AIGSAfeedback@aig.com
Tell: 0860111601
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you regarding your concerns about this case. We understand that you are not happy that they keep on requesting the same documents that you have already submitted.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Yours sincerely
Customer Resolution Team
Email address: AIGSAfeedback@aig.com
Tell: 0860111601
Best regards,