Disappointing service

I collected my cake at Al Saudi Lakefield today. My cake was not made to agreed specifications and the best that the manager could say was that I was the who collected the cake so why did I not mention anything then. She then said I should turn back with my own petrol in these economic times and my time to see if they could rectify their mistake. She blatantly shielded her staff with my money and quite a rude individual she is very disappointed!