Disgusting service rendered

I arrived at Alba Lounge at 15h45 stood until 16h00 unattended to so I went to the counter still had to wait for assistance and was finally given a menu at 16h10 and left to my own device until 16h30. My flight leaves at 16h50 and I am yet to be attended to, I am really not happy with the service received infact there was no service for almost an hout I have had to attend to myself. I arrived hungry trying to grab a bite before my flight and instead I was left to twiddle my thumbs and board my flight hungry.

Even when I gave them back the menu, they were unbothered not even an apology or to atleast try explain how I was left unattended to for 45mins with a menu and nobody to assist me.

Another couple had requested their bill for 10mins and had to start shouting before somebody brought them their bill.

If this is the kind of service the establishment now gives, I'm truly disgusted