BN
Bonga N
Active since Jul 2015
16
Reviews
0
Industries
Reviews
16 reviews49 months ago
Incorrect Shipping
24 March I bought a phone online from Incredible Connection and I have been tracking it ever since. Monday 28 March I notice that the package is in Gauteng so I call their customer care alerting them that they are about to deliver to the wrong address and they insist that they are indeed coming to Durban. 30mins later my partner calls me telling me there is a delivery on it's way to her and do I know anything about this, I then call customer care again advising them that delivery is going to the Billing Address and not the Shipping Address and courier guy is already enroute what must I do as I called in earlier notifying them of the delivery error. The agent still insists that the package is enroute to Durban so I tell her to check properly as Elandsfontein is in Gauteng and not Durban and when she realizes the mishap apologizes and tells me that my partner should not accept the packagae and advise the driver he is at the wrong address. At rhis point I am irate as I pointed out the error earlier on, now a call gets logged and I get told the query will be resolved in 24hrs. I received an email at 9am stating I will be called shortly in regards to this issue. 3 hours later and still no call nor resolution provided. All I want is this device delivered to me in Durban as soon as possible as promised
0 replies
51 months ago
Disgusting customer service
I have a Vodafone pocket router which started gicing me problems so I booked it in at Vodacom Centurion February 4 2022 and advised them that I am leaving for Durban February 6 2022 so can they send the device to Vodacom Repairs Umhlanga which they agreed on doing. February 14 I call Vodacom Repairs Umhlanga querying about the decice and the consultant atates I can come fetch it. I then ask their operating times during the week amd she says it's 9am to 6pm. 16 February 2022 I went to the store at 5pm and found the door locked but the security gate locked so I waited a few minutes in hopes of a consuptant appearing which did not happen. February 18 2022 I call again in the morning to atate I need my device and that I came to the branch but found the door locked but securty gate open. The consultant apologized for that and then advised they close at 6pm and I should come fetch my device. February 18 2022 at 5pm I was outside their offices once again, nobody was in sight and when I call nobody answers the phone and sadly there is no bell to ring so I waited because I knew someone would have to come lock up. At 17h45 a consultant comes out and says they are closed they closed at 5pm and refuses to open for me instead speaks to ke through the glass. I explain to him that I've called twice and have been advised they close at 6pm then ask him if they close at 5 then why is he still here and the store has not been locked up which he did not answer nor open to assist me. I'm truly disgusted by the customer service and utter lazyness of Vodacom employees who refuse to assist nor operate until closing time.
106 replies
60 months ago
Bad service received
I was running late due to traffic so at 08h45 I called Intercape to advise them that my bus is at 10h00 qnd I'm running late and by 10h10 I will be at Johannesburg Park Station. At 10h05 I called stating that I am at the robot approaching the bus, the consultant I spoke to Pearl said she is letting her supervisor know. I approached the bus and the driver stated he was not informed to wait for anyone and that I should go to the office and speak to Pearl and drove off. I went inside and spoke to a guy at check in who advised he was not asked to stop the bus and it left on time and that I should go to the tellers and speak to Pearl. I went there and did not find Pearl but a gentleman called Vusi who said he can't do anything the bus has left. I then went back to the guy at check in who advised that the 11am bus had space and should ask to be put on it and he explained that when Pearl spoke to him she said a customer was requesting for him to call them which is not part of their processes. He then called his colleague and asked him what Pearl had said and he said that Pearl had asked them to call a customer who was running late and nothing else was mentioned. The 2 gentlemen explained that had they been informed of a late customer they would have followed process and delayed the bus for their standard time of 10 minutes. I asked to speak to the managet Desmond whom I explained what happened to and he showed no empathy instead he told me I need to purchase a new ticket. I further explained that I do not have the funds to purchase a new ticket and that I found it unfair for me to purchase one whereas Pearl had not requested the gentlemen to delay the bus for the standard time. Desmond simply explained the process for purchasing a new ticket and said the system to offer complimentary tickets is closed. He further went on and told me what buses were available and their pricing even though I explained I can't affoed one and then walked away. I am truly disappointed at the level of service and regard for customers. The fact that 2 employees confirmed that they were never told to delay the bus which is why it left on time did not matter to the manager. I honestly thought he'd be empathetic and at the least try get me on the 11am bus or any other bus for tonight as I did follow due process. I am now left stranded trying to figure out a means to get home. Really disappointed with Intercape
0 replies
63 months ago
Disgusting service rendered
I arrived at Alba Lounge at 15h45 stood until 16h00 unattended to so I went to the counter still had to wait for assistance and was finally given a menu at 16h10 and left to my own device until 16h30. My flight leaves at 16h50 and I am yet to be attended to, I am really not happy with the service received infact there was no service for almost an hout I have had to attend to myself. I arrived hungry trying to grab a bite before my flight and instead I was left to twiddle my thumbs and board my flight hungry. Even when I gave them back the menu, they were unbothered not even an apology or to atleast try explain how I was left unattended to for 45mins with a menu and nobody to assist me. Another couple had requested their bill for 10mins and had to start shouting before somebody brought them their bill. If this is the kind of service the establishment now gives, I'm truly disgusted
0 replies
66 months ago
Bad service
I ordered stuf which was supposed to be delivered Wednesday at 8am as per the special request and the driver calls me at 12pm stating he is at the office and I told him I had already left as I was on nightshift so I need to rest before going back to work again at 6pm. I then had to reschedule the deliver for 8am 06/11/2020 and I was informed that the driver is on the way at 7am. It is now 11h30 and the driver still is not here and I come from nightshift and need to be back here at 6pm. I have called Takealot and keep getting told he is on the way. I am really not happy with the service
0 replies
67 months ago
False advertising of sneakers
I got to the shop and takkies were advertised as R69,99 and when I got to the till they say they are R69.99. and the manager says its the wrong price written on the stand.so when I ask Natasha the manager why she has the incorrect price on the stand as it is false advertising she says she knows and the actual price is on the sneakers. According to the consumer protection act, what Pep and Natasha are doing is illegal because the price written is now not the price for the actual sneakers. I am utterly disappointed at this type of servixe
0 replies
67 months ago
Bad service given
I was at Eagle Canyon Spur at Galleria at 14h00, I waited outside for a good 15mins to get our temperatures checked and nobody paid attention to us so we walked in and found a table close to the kiddies play place. There was a waiter assisting a table close to ours so I asked her for menus and to clean our table so she asked if we had our temperatures checked and I advised her that we have been standing outside for 15mins unattended to which is why we decided to walk in. She then came with the menus and cleared the table (she didn't even clear it properly), she then shouted for someone to come assist us as it is not her table and said someone was coming. We waited once again for 30mins unattended with a dirty table, I then decided let us rather leave since they clearly are not in the mood to serve customers. I am truly upset as this is not the first incident I have had with the very same Spur and it is quite worrying that customers are being disregarded and given poor service if at all.
0 replies
83 months ago
Bad service
Sunday June 23 at 18:43 I placed an online order with Debonairs Pizza Rosebank The Zone and it was late. I had to call at 19:45 when I realized that the order had not arrived, I was first asked for the order number and they said they could not pick up my order and then when I asked to speak to the manager suddenly my order number was visible. I was then told that my order had been delivered 20 minutes ago which was not true and when the manager said he was calling the driver he said the driver had left his phone in the store and that I should check outside for the driver. 10 minutes later I went downstairs and waited for the driver, upon arrival he asked for me to pay which I did and then only did he give me the pizza box, the box was half folded and the pizza sticker was black. I then asked the driver why he let me pay and then only show me the pizza as the pizza sticker is black this means the pizza should be free and secondly the box is half folded. He did not reply instead he just left me standing there. I went to my hotel room and called the store and asked to speak to the manager which where I explained to him what happened and the state of the pizza and was upset at the fact that I had to pay for a cold pizza which was in shambles. All I was offered was an apology. This is really not good service and for the fact that the driver made me pay for a cold pizza that was in shambles was not on at all. The worst part is that the hotel was a 5 minute walk away from the store yet delivery took over an hour.
56 replies
90 months ago
Uncooked Meat
So I went to KFC De Bult and ordered the lunch box meal that comes with a burger and a piece of chicken. When I got to the office and opened the meal, the chicken was soaking with oil and the inside was raw the meat was not cooked. I called in to make a complaint and the lady I spoke to was rather abrupt with me and did not even offer an apology.
0 replies
92 months ago
Dissatisfactory meal
I was at McDonald's Potchefstroom at 12:48 at the drive thru where I ordered a medium Jalapeno Double meal with coke with ice. I drove back to work and when I got to my desk to my surprise the box of chips was half filled and the coke had no ice. I could not drive back to the store as my lunch was over and I called and asked to speak to the manager. I explained to her what happened and she said I must bring the meal back so that they can refill the chips and add ice to my coldrink. I am really not happy with the manner in which this has been handled, had the person who was preparing my order done it properly then I wouldn;t have had to call in and now I am basically left with no lunch to eat as the manager requested I bring this meal backeven though I told her I can't leave work now to bring the meal and she said as soon as I knock off I must bring it. This is really poor customer service and not a good way to approach customers.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (25%)
1 Star
12 (75%)