Alpha
2.3|181 reviews
KG
Kerusha G
1 reviews | Active since Member
06 Mar 2025, 11:02
Unqualified Suppliers on their Panel
It has now been four days since my geyser burst, and my geyser has yet to be replaced.
Four different plumbing companies have been sent out to assess the situation, yet none have been able to replace a 150L geyser. This has been an extremely frustrating and, frankly, bewildering experience.
I am struggling to understand how such a basic replacement task has become such a challenge. Is the procurement manager of the company sourcing plumbers who are not qualified or equipped to handle such tasks?
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Replies (58)Alpha's replyOfficial
28 May 2025, 07:09Dear Kerusha,
Thank you for raising your concern with us. The query has been escalated to the relevant team for investigation.
To assist you further, kindly email your claim number to complaints@alpha.co.za.
Kind regards,
The Alpha Team
Thank you for raising your concern with us. The query has been escalated to the relevant team for investigation.
To assist you further, kindly email your claim number to complaints@alpha.co.za.
Kind regards,
The Alpha Team
Best regards,
Alpha's reply28 May 2025, 07:09
Official
Dear Kerusha,
Thank you for raising your concern with us. The query has been escalated to the relevant team for investigation.
To assist you further, kindly email your claim number to complaints@alpha.co.za.
Kind regards,
The Alpha Team
Thank you for raising your concern with us. The query has been escalated to the relevant team for investigation.
To assist you further, kindly email your claim number to complaints@alpha.co.za.
Kind regards,
The Alpha Team
Best regards,