Unreliable Insurance full of lies

I am typing this with the assistance of my daughter as I am a 69 years old lady. Who an insurance company called Alpha Insure, is trying to take advantage off. So I have an apartment at Park Avenue in Bloemfontein. The complex is managed by National Real Estate. So we all know that a couple of months ago, the country experience heavy rains. These heavy rains led to a roof leaks at the complex block where my apartment is. The leak led to a stain on the ceiling and the ceiling got damaged. As I should I told the care taker who also confirmed that alot other apartments were also affected and that I should claim with the managing agency NRE. Which I did with claim number ALPHA89373 . They sent out an assessor to evaluate. Which the person who evaluated, took down all the ceiling structure, and confirmed that they will come back in a few weeks to put up the new ceiling. Months went by, with no feedback. I then followed up with NRE, to my surprise I was told that my claim is rejected based on the assessor saying the damage wasn't caused by the leak in the roof and also the response that the NRE received was that there was no assessment done which there was as also confirmed by the agent Johan with NRE. So my question was, why did he say he will come back to finish he job? Why did he take down the whole ceiling structure if he was not going to finish the job. Meaning he damaged the ceiling even further. Again, why did I have to continuously follow up while they damn well know that they will not help me. Is it because I am a pensioner and no one can fight for me? I am furious. I pay my levies on time every month. For them to treat me like a no body.