ZERO COMMUNICATION SKILLS

First time lodging a claim with them. How many emails have I received from them? ZERO. (With the exception of Samantha who is trying her best to help, but her colleagues are failing us both). How many calls to update me? ZERO. How on planet Earth do you appoint an assessor in Springs when I live in Upington? My water cooler broke during our hottest season. Now they want the part couriered to Springs? To take how long to be resolved???? Good heavens, are your clients idiots? Is that what you think? I dare you to come and stay here in this heat for one day without having a cooling unit. ZERO concern that my husband has already had kidney failure (coma) due to dehydration. It's all about NOT replacing anything, but saving money where they can. I am thoroughly disgusted with this insurer. Worst "service" ever. Only Samantha is to be thanked for her effort. The rest clearly could not care less.