CV
Chantal V
Active since Jun 2017
17
Reviews
0
Industries
Reviews
17 reviews2 months ago
The absolute worst
They still have not contacted me after my first Hellopeter report. What a joke. This company is terrible. 0/10. Do not recommend. I sent them email after email. New banking details. New cell number. They are simply too *********** to update any details on their system. Trying since 2024 to get anything out of them.
56 replies
2 months ago
AVOID AT ALL COSTS
The most useless 'service' I have ever had the misfortune of paying for. You send emails ad nauseam, yet they simply could not be bothered to respond. Since 2024 I have been struggling to get my details updated. Now, I have changed banking details. When did I let them know? Early in January. Did they change it? OF COURSE NOT! What are these people doing all day long? Because "their job" is not it. What a pathetic experience for a non-existent service. Now who is stuck with paying the returned debit order fees? Not their useless selves..
56 replies
3 months ago
ZERO COMMUNICATION SKILLS
First time lodging a claim with them. How many emails have I received from them? ZERO. (With the exception of Samantha who is trying her best to help, but her colleagues are failing us both). How many calls to update me? ZERO. How on planet Earth do you appoint an assessor in Springs when I live in Upington? My water cooler broke during our hottest season. Now they want the part couriered to Springs? To take how long to be resolved???? Good heavens, are your clients idiots? Is that what you think? I dare you to come and stay here in this heat for one day without having a cooling unit. ZERO concern that my husband has already had kidney failure (coma) due to dehydration. It's all about NOT replacing anything, but saving money where they can. I am thoroughly disgusted with this insurer. Worst "service" ever. Only Samantha is to be thanked for her effort. The rest clearly could not care less.
224 replies
9 months ago
Mont Blanc is great
Amanda was fantastic. I am super impressed with the excellent service.
53 replies
56 months ago
Useless
Wish I could give a zero. Waiting over an hour for food from restaurant less than a kilometre away? I should have walked. Just close down and make room for competent delivery companies. Beyond useless is what you are
0 replies
58 months ago
NON EXISTENT CUSTOMER SERVICE
You people just have ZERO customer service skills. Pathetic response time on queries. Got a new cell phone number and need to update it on your system? No problem, wait a few days and we will see if we feel like assisting. I've had this account for years and I honestly don't know why, because Mobicred has pathetic customer "service".
53 replies
71 months ago
WORST service ever
The WORST service. Been with them since 2016. Payment every month via debit order. Not once has a debit order been returned. Now I hear there is an arrears amount, then suddenly they say it's an administrative error. It does not get corrected! I get declined when try to purchase. I call them, but get "we are busy with it". No return call, no feedback on my various emails and the same "arrears" nonsense on whatsapp. Everything but a resolution. Mobicred simply cannot be bothered with its clients.
105 replies
87 months ago
UNAUTHORISED DEBIT ORDER
I have called people to ask you to stop debiting my cheque account. I do not have a loan account with DirectAxis. I have provided you with the loan acc ref number as per my bank statement. You, however, cannot assist me. Why is that? Because I am not the loan account holder! What utter rubbish. I was told that I need to inform the loan account holder that he should contact you. You have the audacity to tell me to do your job? 1. He owes DirectAxis the money, not me 2. You are unlawfully debiting my bank account as you are not authorised to do so by me 3. I am not his debt counselor, so it is not my responsibility to tell him to contact you 4. You are costing me time and money as I have to constantly have the debit order reversed 5. I am not here to do your job for you: contact him yourselves to get your money. Alternatively, take him to court Now, again: STOP DEBITING MY BANK ACCOUNT. I do not care that you are part of FirstRand and that I bank with FNB. This does not give you cart blanche where my money is concerned. If you persist, I will take it up with the relevant Ombud.
672 replies
91 months ago
OVERALL DISSATISFACTION WITH GENERAL BAD SERVICE
This is an sms I received earlier today: "MRS VERSFELD u missed the due date for payment on ur Ackermans account.Plse pay R275 this weekend to keep ur account up to date" My 12-year old son has a better command of the English language than whoever sent this. Unprofessional to say the very least! My account was paid on 28 October 2018. It gets paid on the 28th of every single month. I would know this, because I have a scheduled payment loaded for Ackermans which is to go off on the 28th of every month. Why? Because Ackermans does not provide the most basic of account services: monthly debit orders. Check your facts before sending me such drivel. It is bad enough that I am embarrassed almost every single time I shop at an Ackermans store, because my transaction declines due to the amount I am shopping for. What is the use of a credit limit of R8,500.00 when I cannot buy for R2,000.00 at a time? NO....., I have to waste an extra 20 or more minutes in store, just to have to confirm all my personal details telephonically - in front of an entire queue of waiting customers! Where is my right to privacy? Not to mention the fact that this is a major risk to me: having to divulge my personal information in front of strangers - especially in this country where crime is rife. You people really need to "get with" the times. Send me a pin or some other form of authorisation in order to get the transaction to go through or change your verification process to protect your customers' rights.
210 replies
91 months ago
Contacting me for someone else's debt
I want my number removed from your database. The person who is going around giving my number the the whole wide world is a man I have never met. Stop harassing me for someone else's debt. Your staff's snottiness doesn't make the situation better. I have a clean credit record and do not appreciate receiving messages relating to someone else's outstanding accounts. My cell phone number is RICA'd in my name and I have had the number for almost 9 years. Remove it from your database immediately!
105 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (88.23529411764706%)