Ambledown - what is happening!

Submitted 2 claims 8/12. Made a phone call to help center. Went through the security check. Eventually asked me for the claim reference numbers. I quoted it many times - it is a 6 digit number ONLY! I get told the claim will be escalated as it was already logged in September!!!! After a debate, i was aske "are you not Mrs. (completely different surname) The incorrect claim number was entered. Why the hell do a security check and confirm my ID and what ever goes with that, if you now call me someone else. What a joke. Asking to speak to the supervisor, "she/he is not available' What else did I expect. You report to your "senior" that is missing in action. This is every time i make a claim. Please do not send an apology like you do to ALL the other complainants. No reference but only a name. I will be kind today and not name and shame, but this will happen going forward. Rather DO SOMETHING to train your help center people! Invest in your people, or manage them. From a very disappointed customer. Erica