Ambledown
1.6|218 reviews
Responds in 309 hours 60 min
PG
Presha G
1 reviews | Active since Member
04 Feb 2026, 21:47
Still awaiting feedback 15days later
In December I had to have an emergency procedure. What was just a visit to a specialist became an emergency day admission procedure. I submitted my documents by the 14th of January 2026 and the consultant had acknowledged receipt saying the turn around time is 14 working days. On the 2nd February I received an email because I missed the call to verify banking details as I had already paid for the co payment up front to the hospital and was claiming back from gap cover. The consultant verified banking details and advised they would do a payment if approved. However 6 days later there is still no feedback. Gap cover is taken to avoid unforeseen expenses and shortfalls. I did not expect to be hospitalised after an appointment. I am still awaiting a response til today.
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Presha G's updateReviewer Update
05 Feb 2026, 15:3216 working days later I receive another email. It says documents not received and requests and authorisation letter from the medical aid.
Why does it take almost a month for ambledown to realise that they need an authorisation letter.
Do they not check all documents and then send through one email requesting all the documents instead of sending a request three weeks later after requesting other documents prior to this.
Why does it take almost a month for ambledown to realise that they need an authorisation letter.
Do they not check all documents and then send through one email requesting all the documents instead of sending a request three weeks later after requesting other documents prior to this.
PG
Presha G's update05 Feb 2026, 15:32
Reviewer Update
16 working days later I receive another email. It says documents not received and requests and authorisation letter from the medical aid.
Why does it take almost a month for ambledown to realise that they need an authorisation letter.
Do they not check all documents and then send through one email requesting all the documents instead of sending a request three weeks later after requesting other documents prior to this.
Why does it take almost a month for ambledown to realise that they need an authorisation letter.
Do they not check all documents and then send through one email requesting all the documents instead of sending a request three weeks later after requesting other documents prior to this.
Ambledown's replyOfficial
06 Feb 2026, 06:12 Dear Presha G,
Thank you for the review.
We regret that the negative experience thus far.
The claim is on escalation and it should be finalised as soon as the requested documents are received.
Thank you for your continued support.
Yours Sincerely,
Paul Makwea
compliance@ambledown.co.za
Thank you for the review.
We regret that the negative experience thus far.
The claim is on escalation and it should be finalised as soon as the requested documents are received.
Thank you for your continued support.
Yours Sincerely,
Paul Makwea
compliance@ambledown.co.za
Best regards,
Ambledown's reply06 Feb 2026, 06:12
Official
Dear Presha G,
Thank you for the review.
We regret that the negative experience thus far.
The claim is on escalation and it should be finalised as soon as the requested documents are received.
Thank you for your continued support.
Yours Sincerely,
Paul Makwea
compliance@ambledown.co.za
Thank you for the review.
We regret that the negative experience thus far.
The claim is on escalation and it should be finalised as soon as the requested documents are received.
Thank you for your continued support.
Yours Sincerely,
Paul Makwea
compliance@ambledown.co.za
Best regards,