AS
American SUV
Unclaimed Business
AS
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
5|1 Reviews
May '25 - Apr '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About American SUV
American SUV has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked American SUV across 15 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBS
DT
Donavon T
1 reviews | Active since Jan 2020
19 Mar 2025, 08:05
Outstanding experience from start to finish!
After multiple service centers failed to diagnose the issue with my gearbox, I was running out of options. Then I took my Jeep to American SUV. Their experienced mechanics conducted a thorough diagnostic and pinpointed the problem within an hour - something no other workshop could do. Not only did they accurately identify the issue, but they also carried out the repairs efficiently and with expert precision. After their work, my Jeep felt brand new again! If you're looking for a service centre that really "walks the Talk", American SUV is the place to go!
Helpful (0)
|Replies (0)DT
Donavon T
1 reviews | Active since Jan 2020
19 Mar 2025, 08:05
Outstanding experience from start to finish!
After multiple service centers failed to diagnose the issue with my gearbox, I was running out of options. Then I took my Jeep to American SUV. Their experienced mechanics conducted a thorough diagnostic and pinpointed the problem within an hour - something no other workshop could do. Not only did they accurately identify the issue, but they also carried out the repairs efficiently and with expert precision. After their work, my Jeep felt brand new again! If you're looking for a service centre that really "walks the Talk", American SUV is the place to go!
0
Replies (0)AK
Amara K
1 reviews | Active since Jan 2020
19 Mar 2025, 07:57
Exceptional service beyond expectations!
After months of struggling with official Jeep dealerships to source parts and schedule a service, American SUV not only repaired my vehicle with remarkable precision but also provided a service experience unlike any other. I HIGHLY RECOMMEND them as a trusted Dealer Alternative for anyone seeking top-tier expertise and efficiency!
Helpful (0)
|Replies (0)AK
Amara K
1 reviews | Active since Jan 2020
19 Mar 2025, 07:57
Exceptional service beyond expectations!
After months of struggling with official Jeep dealerships to source parts and schedule a service, American SUV not only repaired my vehicle with remarkable precision but also provided a service experience unlike any other. I HIGHLY RECOMMEND them as a trusted Dealer Alternative for anyone seeking top-tier expertise and efficiency!
0
Replies (0)CB
C B
1 reviews | Active since Jan 2020
19 Mar 2025, 07:08
Time wasters.
Poor communication and service. I made an appointment through reception to meet a mechanic @ 08:00 at the Centurion branch. The arrangement was to put my Jeep on a lift to inspect suspension bushes due for replacement. Upon arrival I was told I will have to wait up to two hours when a lift is available. American SUV lost a client for life today due to poor communication between reception and the workshop.
Helpful (0)
|Replies (0)CB
C B
1 reviews | Active since Jan 2020
19 Mar 2025, 07:08
Time wasters.
Poor communication and service. I made an appointment through reception to meet a mechanic @ 08:00 at the Centurion branch. The arrangement was to put my Jeep on a lift to inspect suspension bushes due for replacement. Upon arrival I was told I will have to wait up to two hours when a lift is available. American SUV lost a client for life today due to poor communication between reception and the workshop.
0
Replies (0)NM
Nicholas M
1 reviews | Active since Jan 2020
20 Feb 2025, 05:48
Terrible customer service_Car Service and put no engine oil after draining the old oil
I took my car in for service at american suv around mid December. I drove the car back home, 2 days after the low oil pressure error message appeared on the cluster, I call Johan from american suv, and also sent them emails. They told me to tow the car back to their workshop, I asked if they will cover towing costs, and obviously the answer was no. I was then told that they will soon be closing for December holidays. Me and my family spent the holidays inconvenienced, stranded without a car, had to make plans to be able to get around, after paying R31 000 to american suv for the maintenance of my car. January I approached eCar workshop, they sent a technician to do fault finding, it was established that the car had no oil. My car was towed to the eCar workshop, they ran some tests including checking if there are any oil leaks, no leaks were found and nothing else was found to be wrong, except for the fact that there was no engine oil. I brought this to the attention of american suv management, still nothing was done, I had to pay R 2100 for the oil, these people showed no interest in my problem. I almost lost an engine which would have costed me about R150 000, because of a silly unacceptable mistake from who claims to be one of the best workshops. My advise to everyone, take your car to these people at your own risk, they commit ameture mistakes and take no accountability for it.
Helpful (0)
|Replies (0)NM
Nicholas M
1 reviews | Active since Jan 2020
20 Feb 2025, 05:48
Terrible customer service_Car Service and put no engine oil after draining the old oil
I took my car in for service at american suv around mid December. I drove the car back home, 2 days after the low oil pressure error message appeared on the cluster, I call Johan from american suv, and also sent them emails. They told me to tow the car back to their workshop, I asked if they will cover towing costs, and obviously the answer was no. I was then told that they will soon be closing for December holidays. Me and my family spent the holidays inconvenienced, stranded without a car, had to make plans to be able to get around, after paying R31 000 to american suv for the maintenance of my car. January I approached eCar workshop, they sent a technician to do fault finding, it was established that the car had no oil. My car was towed to the eCar workshop, they ran some tests including checking if there are any oil leaks, no leaks were found and nothing else was found to be wrong, except for the fact that there was no engine oil. I brought this to the attention of american suv management, still nothing was done, I had to pay R 2100 for the oil, these people showed no interest in my problem. I almost lost an engine which would have costed me about R150 000, because of a silly unacceptable mistake from who claims to be one of the best workshops. My advise to everyone, take your car to these people at your own risk, they commit ameture mistakes and take no accountability for it.
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Replies (0)JF
ST
Sophy T
1 reviews | Active since Jan 2020
12 Oct 2024, 06:22
Mistreating people
This company American SUV doesn't even deserve any ratings. They mistreat a co worker right in front of us as customers. They insulted a Courier Guy who was there to pick up parcels. After making him wait for 1 hour. The poor guy tried to explain that he is also at work and he has to go to other companies but they teared him down with insults. Xandra and Heinrich and the reception lady all were on him. He even left without most of the parcels as he kept on asking for 2 more parcels but they did not care. This shows that these people don't care about us as customers. They even threatened to report the Courier Guy and telling him that they can make him lose his job but he did nothing wrong. They kept on making lies about him after he left. This is so unacceptable. Poor service delivery
Helpful (0)
|Replies (0)ST
Sophy T
1 reviews | Active since Jan 2020
12 Oct 2024, 06:22
Mistreating people
This company American SUV doesn't even deserve any ratings. They mistreat a co worker right in front of us as customers. They insulted a Courier Guy who was there to pick up parcels. After making him wait for 1 hour. The poor guy tried to explain that he is also at work and he has to go to other companies but they teared him down with insults. Xandra and Heinrich and the reception lady all were on him. He even left without most of the parcels as he kept on asking for 2 more parcels but they did not care. This shows that these people don't care about us as customers. They even threatened to report the Courier Guy and telling him that they can make him lose his job but he did nothing wrong. They kept on making lies about him after he left. This is so unacceptable. Poor service delivery
0
Replies (0)RV