Order not received

Ordered a pizza costing almost R300 from this shop leaving many other brands closer to my house and the food never arrived for my anniversary. Someone called me from the shop to advise that they didn't have the necessary ingredients to complete order and asked him to cancel order and he didn't do that instead asked another restaurant even further away from my place of residence [Menlyn] for order to be delivered at ungodly hours of the night and expect me to be awake and eat dinner near to 00:00 hrs when I had ordered 3 hours earlier. I called in the shop and the very same person said there's nothing he can do refunding and compensate for this terrible client experience. Sorry for my loss. Despite multiple attempts to contact the shop and or, regional manager no communication has been received. Tried contacting support on Uber Eats, only to be met with robotic responses and endless hold times. Absolutely unacceptable service - completely ruined my dinner plans and left me hungry and frustrated. Avoid supporting this franchise at all costs if you have a special occasion or just need your food delivered.