AS
Aquila Safari Private Game Reserve
Unclaimed Business
AS
Aquila Safari Private Game Reserve
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
-100Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencedC
derrick C
1 reviews | Active since Jan 2020
8 Sept 2025, 11:41
How you first Wedding Anniversary can be ruined
Booked the Premier Cottage for a night for our first Wedding Anniversary. Friendly staff welcomed us. The first afternoon game drive, driver very knowledgeable and helpful. We booked in and to be honest for a Premier Cottage the cottage needs some serious TLC. The wooden deck nails sticking out and panels seemed to be very old and possibly dangerous to walk on. I did not want to show my disappointment as I wanted to make our first Anniversary a special one and tried to look past the wooden floors in the room that seem to be slanting from the main stone floor, the broken blinds and the very uncomfortable bed. I thought the evening would make up and I was soon disappointed. When we arrived they seated us to a bare table with just reserved sign on the table. We sat for about 10- 15 minutes until I could not take been ignored by the lady in front that was scrolling on her cell phone. When I asked if she was the concierge as she was at a podium, she was the manager on duty in front by the entrance. Geisler or Giseler no name badge the restaurant manager then apologized and got a waitress to to set the table. Words cannot describe when they basically plonked down knives and forks on a place. I was livered and at this point reached boiling point looking at how nice the other tables were set feeling sad. Sad for the fact i booked premier cottage, the anniversary package for the room and could not even get the standard table setting we deserved as all the others received. For the experience and the money extremely disappointed and how something like this can ultimately ruin your first Wedding anniversary!!
Helpful (0)
|Replies (0)dC
derrick C
1 reviews | Active since Jan 2020
8 Sept 2025, 11:41
How you first Wedding Anniversary can be ruined
Booked the Premier Cottage for a night for our first Wedding Anniversary. Friendly staff welcomed us. The first afternoon game drive, driver very knowledgeable and helpful. We booked in and to be honest for a Premier Cottage the cottage needs some serious TLC. The wooden deck nails sticking out and panels seemed to be very old and possibly dangerous to walk on. I did not want to show my disappointment as I wanted to make our first Anniversary a special one and tried to look past the wooden floors in the room that seem to be slanting from the main stone floor, the broken blinds and the very uncomfortable bed. I thought the evening would make up and I was soon disappointed. When we arrived they seated us to a bare table with just reserved sign on the table. We sat for about 10- 15 minutes until I could not take been ignored by the lady in front that was scrolling on her cell phone. When I asked if she was the concierge as she was at a podium, she was the manager on duty in front by the entrance. Geisler or Giseler no name badge the restaurant manager then apologized and got a waitress to to set the table. Words cannot describe when they basically plonked down knives and forks on a place. I was livered and at this point reached boiling point looking at how nice the other tables were set feeling sad. Sad for the fact i booked premier cottage, the anniversary package for the room and could not even get the standard table setting we deserved as all the others received. For the experience and the money extremely disappointed and how something like this can ultimately ruin your first Wedding anniversary!!
0
Replies (0)JP
Jayshal P
1 reviews | Active since Jan 2020
6 Jan 2022, 20:40
Worst Management team at Inverdoorn
This is specifically rated on Inverdoorn which is part of the Aquila Game Reserve. We had the most appalling experience over there and have raised our concerns multiple times. Inverdoorn digi manager keeps blocking us and deleting our comments. The management team were terrible - they gave us sides of meat dishes as vegetarian dishes. Not even an apology.
Helpful (0)
|Replies (0)JP
Jayshal P
1 reviews | Active since Jan 2020
6 Jan 2022, 20:40
Worst Management team at Inverdoorn
This is specifically rated on Inverdoorn which is part of the Aquila Game Reserve. We had the most appalling experience over there and have raised our concerns multiple times. Inverdoorn digi manager keeps blocking us and deleting our comments. The management team were terrible - they gave us sides of meat dishes as vegetarian dishes. Not even an apology.
0
Replies (0)SvdW
Suzette van der Westhuizen
1 reviews | Active since Jan 2020
9 Jul 2021, 11:21
Unaccommodating and impossible to reach management of the actual game reserve
I am sooo incredibly disappointed and upset! My family and I wanted to get away for a few days before school starts again; we had not been away for nearly 2 years and really need a break. As a family we absolutely love the outdoors as well as a bit of pampering at like a SPA (and the ideal is a heated pool we can relax in) Long story short, we are welcome at the Aquila but not in their SPA area; we pay we are well behaved but my son (14 years old) are not allowed in the spa; he is expected to sit outside and use a ice cold pool (in the midst of western cape winter) whilst his parents and sister enjoy a relaxing time inside. I cannot get through to speak to anyone at the game reserve and the reservation consultants just keep saying they tried but rules are rules; what nonsense!! Let us in and if the 14 year old does not behave according to your rules, then kick him out; for goodness sake, my kids look 18 and 16 (can send you photos). I am surprised that through the whole Covid ordeal, Aquila is not interested in accommodating a family's request. RULES can be amended! (and interestingly it was not clear on the website and only when I wanted to make a reservation it was mentioned in an email). I want to cry of disappointment (was so looking forward to spend quality time with my family)
Helpful (0)
|Replies (0)SvdW
Suzette van der Westhuizen
1 reviews | Active since Jan 2020
9 Jul 2021, 11:21
Unaccommodating and impossible to reach management of the actual game reserve
I am sooo incredibly disappointed and upset! My family and I wanted to get away for a few days before school starts again; we had not been away for nearly 2 years and really need a break. As a family we absolutely love the outdoors as well as a bit of pampering at like a SPA (and the ideal is a heated pool we can relax in) Long story short, we are welcome at the Aquila but not in their SPA area; we pay we are well behaved but my son (14 years old) are not allowed in the spa; he is expected to sit outside and use a ice cold pool (in the midst of western cape winter) whilst his parents and sister enjoy a relaxing time inside. I cannot get through to speak to anyone at the game reserve and the reservation consultants just keep saying they tried but rules are rules; what nonsense!! Let us in and if the 14 year old does not behave according to your rules, then kick him out; for goodness sake, my kids look 18 and 16 (can send you photos). I am surprised that through the whole Covid ordeal, Aquila is not interested in accommodating a family's request. RULES can be amended! (and interestingly it was not clear on the website and only when I wanted to make a reservation it was mentioned in an email). I want to cry of disappointment (was so looking forward to spend quality time with my family)
0
Replies (0)SS
Surita S
1 reviews | Active since Jan 2020
13 Feb 2019, 19:51
5 Star Service
Aquila Game reserve staff exceeded my expectation with outstanding service . Special thanks to all staff that assisted me on Sunday 10/2/19. Danville September & Samuel Shande went the extra mile and truely worthy of 5 star accolades. Samuel, you are a truely remarkable manager with great passion & care for your guests . Well done !!! Keep up the great work Team Aquila.
Helpful (0)
|Replies (0)SS
Surita S
1 reviews | Active since Jan 2020
13 Feb 2019, 19:51
5 Star Service
Aquila Game reserve staff exceeded my expectation with outstanding service . Special thanks to all staff that assisted me on Sunday 10/2/19. Danville September & Samuel Shande went the extra mile and truely worthy of 5 star accolades. Samuel, you are a truely remarkable manager with great passion & care for your guests . Well done !!! Keep up the great work Team Aquila.
0
Replies (0)