SV
Suzette van der Westhuizen
Active since Jun 2015
10
Reviews
0
Industries
Reviews
10 reviews58 months ago
Unaccommodating and impossible to reach management of the actual game reserve
I am sooo incredibly disappointed and upset! My family and I wanted to get away for a few days before school starts again; we had not been away for nearly 2 years and really need a break. As a family we absolutely love the outdoors as well as a bit of pampering at like a SPA (and the ideal is a heated pool we can relax in) Long story short, we are welcome at the Aquila but not in their SPA area; we pay we are well behaved but my son (14 years old) are not allowed in the spa; he is expected to sit outside and use a ice cold pool (in the midst of western cape winter) whilst his parents and sister enjoy a relaxing time inside. I cannot get through to speak to anyone at the game reserve and the reservation consultants just keep saying they tried but rules are rules; what nonsense!! Let us in and if the 14 year old does not behave according to your rules, then kick him out; for goodness sake, my kids look 18 and 16 (can send you photos). I am surprised that through the whole Covid ordeal, Aquila is not interested in accommodating a family's request. RULES can be amended! (and interestingly it was not clear on the website and only when I wanted to make a reservation it was mentioned in an email). I want to cry of disappointment (was so looking forward to spend quality time with my family)
0 replies
66 months ago
Impossible to speak to someone to rectify a problem
I want to give NO stars! I tried to buy data yesterday for my daughter at boarding school; I tried via the cellphone app and later tried on-line; I also tried bauying airtime 1st and the to use the airtime to pay for data and a few times tried to just buy data directly but every time I was kicked out with the message Payment error try again later. and I tried a number of times. Last night I had 6 debits on my bank account for airtime purchased with NO airtime reflecting on my daughters' airtime balance and 9GB on her data balance. I definitely don't want her to have so much data available and the numbers does not make sense in any event; much more debits to my bank acc than what 9GB data would have cost. I have tried phoning every customer care no. and either gets cut off or I have no choice for a language selection and have to listen to a language I do not understand. VODACOM is fantastic until something goes wrong, and when something goes wrong it appears to me they make it soooo difficult to get in contact with them, that the customer just gives up. ALL I want is someone to speak to and explain what happened and I need my account to be rectified!
112 replies
71 months ago
Very disappointing customer service
Just want to start with: I LOVE NESPRESSO coffee and own at least 2 machines - I buy pods at least every month. Then I was disappointed when the following happened: I put through my order twice on the 1st of June 2020 due to pmt for the 1st order 'bombing' out; unfortunately both orders eventually gone through and I was debited twice on my bank account. I emailed immediately asking for the 2nd order to be cancelled. Received no response; I emailed again on 3 June 2020 and again NO response; I contacted nespresso via the website, still no response and then emailed again on the 19th of June. I then eventually phoned and the lady I spoke to said the following: she can see the one order was cancelled (seeing that I only received the one order it made sense) but that the credit was now supposed to be processed by the finance department and she will send them an email to affect this. Still nothing happened and I phoned again today, 23 June. The lady I spoke to today said exactly the same as the lady did on the 19th of June i.e. NOTHING has still been actioned and it seemed that she was actually telling me now it is my fault seeing that I did not specifically requested a refund ???? If someone in Nespresso see this, please can you get someone to action my refund? On my account both orders still reflect as 'processing'; No idea why seeing that I did receive the one order. RECENT ORDERS View All Recent Orders Order # Date Ship To Order Total Status 2000294516 6/1/20 Suzette Suzette R 1,943.00 Processing View Order 2000294498 6/1/20 Suzette Suzette R 1,948.00 Processing View Order
105 replies
72 months ago
Extremely disappointed
Extremely disappointed Ordered a printer cartridge online on 21 April 2020; Was supposed to be delivered in 5 - 7 working days. Since beginning of May I have been emailing customer support and received 2 calls back indicating the cartridge will be delivered within 2 days which obviously did not happen; then received a call again yesterday indicating that the delivery will go out today; I phoned a lady who gave me her direct no. to follow up seeing that it has still not arrived, just to be phoned back just now with NO delivery duo NO stock. I should now either go into a Makro store to be refunded or wait up to 7 days for a refund - AND I am still without the much needed printer cartridge :(
105 replies
108 months ago
Worst customer service I have ever experienced!!
<p>I bought a sweater from the Zara Store in Tygervalley on Sunday, 29 May. I merely wanted to exchange the sweater for a smaller size. I work at leat 50km’s from the Zara store and asked a friend to go do the exchange. Unfortunately I could not get the physical till slip to her (but being in the digital era we are in, I thought a photo of the till slip will suffice) but then, just to make sure there will be no issue with this, I phoned the store, I had to hold on for at least 5 minutes before someone came on the line not able to speak clear English and kept telling me she does not understand me; I had to hold on again for another person, Daniel, who then went to check for the sweater in a smaller size to make it simple for my friend to do the exchange later at the store. I told Daniel about the photo of the till slip on my friend’s phone and he was very accommodating indicating that it will most definitely not be a problem and he is keeping the sweater for me.</p> <p> </p> <p>My friend shows up at the store, and obviously the first person she speaks to says NO; not possible, no discussion. I then phoned the store again (on my friends phone) and spoke to a lady who I explained the situation to. She indicated Daniel was on lunch and that I must have told him something that he did not understand and then started to recite the Zara exchange (not even refund) policy (with a refund I could maybe understand the debate, but for an exchange for exactly the same item from a M to a Small) o my word, she refused to give me a gap to speak; I tried to indicate that I wanted to then at least speak to the store manager to see if there was any exception that could be made, cause surely as a customer phoning in I could not have been the wiser that the person telling me it is ok to exchange with a digital slip, did not have the authority to do so. She kept on about the policy, on and on the more I asked to speak to the store manager she just kept talking; eventually she did say the store manager is not available and then kept on with the policy again, even when I was speaking she kept talking L! My friend wasted her time and petrol money to drive to the store for me (after I promised that I arranged it with the store L)</p> <p> </p> <p>I put the phone down eventually and then phoned in to the store landline again. I asked to speak to the store manager and Liam came on the line. Surprise, He was not the store manager; the store manager was away, the second in charge had a day off and Daniel was on lunch. He again also just quoted the exchange policy and then indicated that Daniel did not have the authority to tell me to exchange with the digital till slip. Even though I mentioned as a customer I could surely not be ‘punished’ due to not knowing Daniel did not have the authority??? But he indicated that not him or even his store manager (had he or she been there) could assist me and I could email the Zara international customer service email (seeing that there is no customer service call line).</p> <p> </p> <p>I am so mad at myself for getting so upset about something like this but unfair treatment of a customer (who you earn you profits from) is just unacceptable!.</p>
0 replies
117 months ago
Outrageous out of data bundle charges
<p>I have an account with Vodacom including 6 devices i.e. 3 cellphones, 2 tablets & ****al.</p> <p>I had a terrible experience in Dec 15 were one of the numbers above reflected data charges for over R7,000 in one month. This was due to a text message, informing me that the out of bundle bundle data limit has been reached, was send to the ****al number that cannot receive text messages. I received no joy until I wrote a review on Hello peter and only then I was assisted very quickly. I thought everything was fixed to ensure that this will not happen again i.e. requested that all communications regard bundle limits being reached for all devices on my account, be send to me, the account holder’s cellphone number.</p> <p>Since this experience I am extremely anal in checking my account on line. I have to cmpliment Vodacom for the use of their website is really great. However, I go on to the Vodacom website at least every second day (If not everyday to check the data limits) I last checked on Monday, 22 Aug 16 and all was still well; when I checked on the morning of 24 Aug 16, the data charges for one of the cellphones was R3,800. Within 2 days this happened and I did not receive a text message on ********** 040 that the in bundle data limit was reached. Not even the device iro which these data charges were recorded received a text message; we have the history to show this.</p> <p>To proof how perdantic I am about this; I received a text message on my personal cellphone that the data limit was reached on 19 Aug 16; I immediately purchased xtra data; this is what I do when I receive a text message indicating that the in bundle data limit has been reached. I would have done exactly the same had I receive a similar message for the device now reflecting data charges of R3800.</p> <p>I sent an email last week, 24 Aug 16 to ********** and got an automatic response indicating an expected turn around time of 24 hours. I have yet to receive any communication and if I was tried to be contacted on my cellphone, no message was left.</p> <p> Can someone at Vodacom please assist in this matter?</p> <p> </p>
159 replies
125 months ago
Automated text-account is arrears_NOT POSSIBLE
I am beyond frustrated that I have to waste my time every 6 months to respond to automated messages indicating my account is in arrears whereas I pay annual membership in advance, get dragged into the gym numerous times to sign 20 forms and pay for tags in cash to then still receive messages that my account is in arrears and I must proof my innocence or pay to avoid legal action. Absolutely the worst institution I have ever had to deal with. Please contact me, in writing or phone (and leave a message if I am not available to take the call) and leave a number where I can return the call that is not a general customer service line where I have to wait for half an hour before someone answers the phone.
75 replies
125 months ago
Please communicate with me/provide update
I was very happy and relieved that Vodacom phoned me the day after I posted my 1st vodacom Hello peter report, indicating that they will assist with the data charges and issue credit notes on my account. I received a text message on Friday, 8 Jan 16 that it will take 4 working days to process the credit notes.<br> I have had no communication since and would love to just get an update (seeing that the 4 working days ended Wednesday,13 Jan 16. If someone reads this, can you please contact me or provide me with an email update?
75 replies
125 months ago
Outrages data charges, get no real help
My account with Vodacom I have 5 devices i.e. 2 cellphones, 2 tablets & don gal. My monthly bill was +/-R3,800 for all 5.On 30Nov15 the d/o increased to R4,700. In the midst of school exams and not receiving a statement yet, I planned to investigate over the holidays.On 31Dec15 d/o R11,100 (twice, double debit error) I was sick. Still I had received no statements since Oct15.I emailed Vodacom, they send bills via email - reason for huge increase was data usage only per one ipad. I emailed the analysis of my accounts for the last 7 months pleading for assistance. No response. Eventually phoned customer service, agent indicated I should put a limit on the account. which I did for R50. Received disclaimer for R200 (now also excl VAT?) He sent history to the back office. An agent phoned. He kept at it to educate us on data usage rather than at all trying to assist in a bill I cannot afford to pay.To my horror he said that Dec usage is already at R9,000 (with a smirk). Surely this cannot be legal under the consumer protection act? According to the agent notifications were send for me to buy bundles - to the cell no of the ipad sim (the ipad cannot receive sms's). I am desperate.
75 replies
132 months ago
Handover an account you did not know exist
I received an email from SAYA Recoveries for the first time ever on 28May15. A statement in my name was attached to the email with 2 entries in Jan15 for discs issued and amount owing R200. According to me I paid all costs upfront for membership and other add on's upfront on 4Nov14. I received not one email, phone call or letter from Planet Fitness indicating that the amounts were invoiced to me until the email from SAYA. What a horrific experience. The person at SAYA had no idea how to respond to my questions and kept repeating the same thing i.e. not responding to what I asked. He indicated that I owe R200 per statement plus R61 for VAT not incl in the statement. I do VAT for a living and know that you cannot do this. When I asked about this, his response was: \when your account is handed over you have to pay all costs and all fees". Eventually I asked that Plattekloof Club manager gives me a call. He emailed back that he has no influence on accounts and SAYA must respond. The next response from SAYA: now a statement with R19.38 for a call made to me (I never received)"
76 replies
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4 Star
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2 Star
5 (50%)
1 Star
5 (50%)