Bad Experience with the insurance & the assessor

I putted a claim for mirror and scratch by the bumber , as per assessor my claim is impossible and according to him only the mirror can be fixed , he is so rude with clients, shouting on email and how on earth is it not possible to break a mirror and when reversing have a scratch at the back coz clearly yo cant see, how ever Yashna has been helpful since its just the assessor . it is said that my policy is with Hollard, when i call Hollard and give them my ID or policy number they say they do not a Client like me! i mean what is going on!?<br>