AB
Aristata Books
Unclaimed Business
AB
Aristata Books
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#13Ranked In Education & Training
0 NPSUnlikely
Ranking
#13
in Education & Training
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEVdM
Elsje Van der Mescht
1 reviews | Active since Jan 2020
6 Feb 2025, 07:36
JUST NO SERVICE AT ALL FROM ARISTATA
I placed an order for books at Aristata books only to receive an email that the one book is not available and I can get a full refund or I can take a second hand book. As it is a matter of urgency I indicated that I will take the second hand book. Heard nothing. I phoned Aristata yesterday 5/02/2025. I was promised that somebody would phone me back. No call I phoned again today and was told that a Andrew will phone me back. Still waiting. The tasks at Brainline is starting on Monday and we have no books. Maybe I should worn Brainline not to make use of this bookstore anymore. I need a resolution YESTERDAY already my whole shipment of books are being held up because of this
Helpful (0)
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Elsje Van der Mescht
1 reviews | Active since Jan 2020
6 Feb 2025, 07:36
JUST NO SERVICE AT ALL FROM ARISTATA
I placed an order for books at Aristata books only to receive an email that the one book is not available and I can get a full refund or I can take a second hand book. As it is a matter of urgency I indicated that I will take the second hand book. Heard nothing. I phoned Aristata yesterday 5/02/2025. I was promised that somebody would phone me back. No call I phoned again today and was told that a Andrew will phone me back. Still waiting. The tasks at Brainline is starting on Monday and we have no books. Maybe I should worn Brainline not to make use of this bookstore anymore. I need a resolution YESTERDAY already my whole shipment of books are being held up because of this
0
Replies (0)CS
Charne S
1 reviews | Active since Jan 2020
13 Jan 2025, 15:28
NO CORRESPONDANCE. Bad customer service
No correspondance from them whatsoever. I paid for a book and now they not even replying to emails or on their online chats. I am starting to wonder if this is a legit company
Helpful (0)
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Mandisa D
1 reviews | Active since Jan 2020
10 Jan 2025, 08:36
***** - No Refunds and pathetic customer service
I am beyond angry or upset—this company is, without a doubt, the worst I’ve ever dealt with in my entire online shopping experience. I ordered books online on December 18, 2024, and to date, I have received nothing. I’ve been dealing with the manager, Andrew Allson, who has demonstrated zero customer service skills. I requested a refund, but I have yet to receive any communication from him or his manager, who is supposedly on a business trip and unable to process refunds. 'I escalated the issue to Nicole Staffen, but for nearly three weeks now, all I’ve heard is that "there’s nothing I can do on my side." Meanwhile, schools are opening next week, and my child still doesn’t have their books. I am appalled by this disgraceful service and would NEVER recommend this business to anyone. I spent R2,200 on this order, and nothing has been resolved. Andrew is so Rude and no help at all this business does not take customers seriously
Helpful (0)
|Replies (0)MD
Mandisa D
1 reviews | Active since Jan 2020
10 Jan 2025, 08:36
***** - No Refunds and pathetic customer service
I am beyond angry or upset—this company is, without a doubt, the worst I’ve ever dealt with in my entire online shopping experience. I ordered books online on December 18, 2024, and to date, I have received nothing. I’ve been dealing with the manager, Andrew Allson, who has demonstrated zero customer service skills. I requested a refund, but I have yet to receive any communication from him or his manager, who is supposedly on a business trip and unable to process refunds. 'I escalated the issue to Nicole Staffen, but for nearly three weeks now, all I’ve heard is that "there’s nothing I can do on my side." Meanwhile, schools are opening next week, and my child still doesn’t have their books. I am appalled by this disgraceful service and would NEVER recommend this business to anyone. I spent R2,200 on this order, and nothing has been resolved. Andrew is so Rude and no help at all this business does not take customers seriously
0
Replies (0)