Bad Customer Service and bad Product

I bought Court Tekkies for my Daughter at Tekkie Town in Herm****.

After 2 months in wearing these tekkies, the smell of the material of the shoes was very bad. I washed them numerous times, bought different products that was advised, but still the smell would stretch a metre or more further after all the treatments. I gave my daughter my Nike tekkies to wear and eventually got her hi-tec tekkies and there is absolutely no odor coming from any of these two brands. I drove 30 km to Herm**** and took the tekkies back to Tekkie Town to complain about the shoes that smells and left it to be reviewed by the manager. The purchase was within the 6 month warranty period. Tekkie Town phoned me back and said the Manager spoke to Asics Head office and they said over the phone they will not replace the tekkies or refund them. This was my very first purchase with Asics as I have only read good things about the brand and thus me purchasing the much needed correct court netbal tekkie for my 11 year old daughter. I am disapointed as a retailer myself I do believe to give the customer the best experience when shopping with us and try to resolve the problem. In this case it seems there was a telephonic decision made not to help us.