Bade service and poor quality

I bought a pair of Asics Gel Kayano 31 Cool Matcha/Light Celadon shoes for my daughter November 2024 at almost R4000 for the pair of shoes. She has hardly done running with them. If she did 80km in total it was alot. Her rubber soles are falling off and they refuse to fix or replace them. She cannot wear the shoes like this as it makes her shoes very slippery. She has not done trial running only gym work and running 5km max at a time. Asics can definitely learn a lesson from FOM when it comes to customer service and poor workmanship. I WIL NOT RECOMMEND ASICS TO ANYONE.