AA
Audi Acadia Pretoria
Unclaimed Business
Government & Ombudsman Services|0|0 Reviews (last 12 months)|This business does not respond to reviews
AA
Audi Acadia Pretoria
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Alfred S
1 reviews | Active since Jan 2020
12 Feb 2024, 17:41
*********** poor service
Hi I'm Alfred Skosana I drive a Audi S3 reg 333SKOGP since last year December 2023 my car was in and out of Audi Wonderboom previously called Arcadia with a knocking noise on the suspension January 2024 they told it was fixed I went to get there to get after I was told of unnecessary cost of replacing tyres and fixing mags and went to get it more than two times but still had the same problem. I got it back two weeks later went back to check a water leak and small noise of knocking again, they couldn't fix because they didn't have loan cars to give out which I do understand the noise became worse after leaving the dealership then I came back again today 12/02/2024 to notify them that the problem is still there, they didn't have the loan car again as usual then they requested an Uber for me because I had other commitments I left them to do their job, hours later I was called to say they are done my car is fixed. My wife went to get when she got home I took it for a drive the same noise is still there. What I don't get is that is the workshop failing or Audi SA itself can't employ the right people to do their job because we can't be stuck on one thing since last year until now and what frustrates me the most is that Today they just wanted to get my car so I could out of their hair and dismiss me to maybe get help from another dealership I don't know. It's hard to understand if such instructions comes from Audi SA or from the dealer itself, I'm looking for answers because I can't get help from the dealership.
Helpful (0)
|Replies (0)AS
Alfred S
1 reviews | Active since Jan 2020
12 Feb 2024, 17:41
*********** poor service
Hi I'm Alfred Skosana I drive a Audi S3 reg 333SKOGP since last year December 2023 my car was in and out of Audi Wonderboom previously called Arcadia with a knocking noise on the suspension January 2024 they told it was fixed I went to get there to get after I was told of unnecessary cost of replacing tyres and fixing mags and went to get it more than two times but still had the same problem. I got it back two weeks later went back to check a water leak and small noise of knocking again, they couldn't fix because they didn't have loan cars to give out which I do understand the noise became worse after leaving the dealership then I came back again today 12/02/2024 to notify them that the problem is still there, they didn't have the loan car again as usual then they requested an Uber for me because I had other commitments I left them to do their job, hours later I was called to say they are done my car is fixed. My wife went to get when she got home I took it for a drive the same noise is still there. What I don't get is that is the workshop failing or Audi SA itself can't employ the right people to do their job because we can't be stuck on one thing since last year until now and what frustrates me the most is that Today they just wanted to get my car so I could out of their hair and dismiss me to maybe get help from another dealership I don't know. It's hard to understand if such instructions comes from Audi SA or from the dealer itself, I'm looking for answers because I can't get help from the dealership.
0
Replies (0)KK
Kgowane K
1 reviews | Active since Jan 2020
7 May 2022, 12:03
Don't buy from Audi Arcadia, big scammers
I enquired about a second hand 2019 Audi A3 Sedan from Ndhuna Maktjokana (the salesman). The agreed amount was R329 995.00. The amount was inflated to R359 120.98 on the contract. Please be aware of this dealership because they may add things that are not legally allowed by the NCR to your capital amount. In my case the salesman added safety pack (described as smash and grab - the car already has a smash and grab when advertised), service and delivery (doesn't make sense because I will collect), and mag wheels (the car was advertised with mag wheels)
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Kgowane K
1 reviews | Active since Jan 2020
7 May 2022, 12:03
Don't buy from Audi Arcadia, big scammers
I enquired about a second hand 2019 Audi A3 Sedan from Ndhuna Maktjokana (the salesman). The agreed amount was R329 995.00. The amount was inflated to R359 120.98 on the contract. Please be aware of this dealership because they may add things that are not legally allowed by the NCR to your capital amount. In my case the salesman added safety pack (described as smash and grab - the car already has a smash and grab when advertised), service and delivery (doesn't make sense because I will collect), and mag wheels (the car was advertised with mag wheels)
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Replies (0)MF
Marilize F
1 reviews | Active since Jan 2020
26 Aug 2021, 08:48
Incompetent services
I am not happy with the service that was provided to me by Success and Elmarie at Bidvest McCarthy Audi Centre Arcadia in Pretoria . I purchased the Honda in March and within the same month, the car broke down twice.The car was taken in and brought back to me.Again in May, it was taken in for 2 weeks and was made to believe everything was fixed but My brakes then failed in June the car broke down due to the breaks failing and I mentioned it to Success and Elmarie numerous times . I have spoken to your colleagues about this matter but I clearly was not taken serious. I asked that the car rather be exchanged for another car, however no one got back to me. The document that I which was the checklist that was provided to me 3 weeks later after purchasing the car and you can clearly see the comments added for both the pads and bearings. I had enquired about that and again was told all was well when In actual fact, it wasn't. The past 6 months has been dreadful and I honestly would have preferred to be dealing with staff that take their jobs seriously. Going forward, I would like this matter to be dealt with as they have shown that they don't have both my interest at heart and the company's interests at heart.
Helpful (0)
|Replies (0)MF
Marilize F
1 reviews | Active since Jan 2020
26 Aug 2021, 08:48
Incompetent services
I am not happy with the service that was provided to me by Success and Elmarie at Bidvest McCarthy Audi Centre Arcadia in Pretoria . I purchased the Honda in March and within the same month, the car broke down twice.The car was taken in and brought back to me.Again in May, it was taken in for 2 weeks and was made to believe everything was fixed but My brakes then failed in June the car broke down due to the breaks failing and I mentioned it to Success and Elmarie numerous times . I have spoken to your colleagues about this matter but I clearly was not taken serious. I asked that the car rather be exchanged for another car, however no one got back to me. The document that I which was the checklist that was provided to me 3 weeks later after purchasing the car and you can clearly see the comments added for both the pads and bearings. I had enquired about that and again was told all was well when In actual fact, it wasn't. The past 6 months has been dreadful and I honestly would have preferred to be dealing with staff that take their jobs seriously. Going forward, I would like this matter to be dealt with as they have shown that they don't have both my interest at heart and the company's interests at heart.
0
Replies (0)