Auto & General
4.2|26,241 reviews
MN
Musengeli N
1 reviews | Active since Member
06 May 2026, 13:05
Bad customer service
I’m very disappointed with auto general,they choose cheap repair shops and my vehicle was repaired less than a year and the paint is peeling off already. I have been requesting call back since I took my vehicle back and no communication. Absolutely bad service! I want my vehicle repaired properly
Helpful (0)
Replies (5)0
Replies (5)Auto & General's replyOfficial
06 May 2026, 13:14Good day Musengeli,
Thank you for your feedback. We are very sorry to hear about your experience and understand your disappointment regarding the quality of the repairs and the lack of communication.
Please be advised that your matter has been escalated to our Claims Team for urgent attention. They will review the workmanship concerns raised, including the paint issue.
A member of the Claims Team will contact you directly to discuss this further. We appreciate you bringing this to our attention.
Kind regards,
The Auto & General team
Thank you for your feedback. We are very sorry to hear about your experience and understand your disappointment regarding the quality of the repairs and the lack of communication.
Please be advised that your matter has been escalated to our Claims Team for urgent attention. They will review the workmanship concerns raised, including the paint issue.
A member of the Claims Team will contact you directly to discuss this further. We appreciate you bringing this to our attention.
Kind regards,
The Auto & General team
Best regards,
Auto & General's reply06 May 2026, 13:14
Official
Good day Musengeli,
Thank you for your feedback. We are very sorry to hear about your experience and understand your disappointment regarding the quality of the repairs and the lack of communication.
Please be advised that your matter has been escalated to our Claims Team for urgent attention. They will review the workmanship concerns raised, including the paint issue.
A member of the Claims Team will contact you directly to discuss this further. We appreciate you bringing this to our attention.
Kind regards,
The Auto & General team
Thank you for your feedback. We are very sorry to hear about your experience and understand your disappointment regarding the quality of the repairs and the lack of communication.
Please be advised that your matter has been escalated to our Claims Team for urgent attention. They will review the workmanship concerns raised, including the paint issue.
A member of the Claims Team will contact you directly to discuss this further. We appreciate you bringing this to our attention.
Kind regards,
The Auto & General team
Best regards,
MN
Musengeli N's updateReviewer Update
06 May 2026, 13:14Thanks, I will await your feedback
MN
Musengeli N's update06 May 2026, 13:14
Reviewer Update
Thanks, I will await your feedback
Auto & General's replyOfficial
06 May 2026, 14:32Good day Musengeli,
Our claims assessing team has tried to call you on the cell number 0796109875 but they were unable to reach you as they kept getting ahold of a robotic answering machine.
Do you have any alternative numbers they can use to reach you?
Kind regards,
The Auto & General team
Our claims assessing team has tried to call you on the cell number 0796109875 but they were unable to reach you as they kept getting ahold of a robotic answering machine.
Do you have any alternative numbers they can use to reach you?
Kind regards,
The Auto & General team
Best regards,
Auto & General's reply06 May 2026, 14:32
Official
Good day Musengeli,
Our claims assessing team has tried to call you on the cell number 0796109875 but they were unable to reach you as they kept getting ahold of a robotic answering machine.
Do you have any alternative numbers they can use to reach you?
Kind regards,
The Auto & General team
Our claims assessing team has tried to call you on the cell number 0796109875 but they were unable to reach you as they kept getting ahold of a robotic answering machine.
Do you have any alternative numbers they can use to reach you?
Kind regards,
The Auto & General team
Best regards,
MN
Musengeli N's updateReviewer Update
06 May 2026, 15:15I was on a flight when they called
MN
Musengeli N's update06 May 2026, 15:15
Reviewer Update
I was on a flight when they called
Auto & General's replyOfficial
06 May 2026, 15:19We will notify the team.
Kind regards,
The Auto & General team
Kind regards,
The Auto & General team
Best regards,
Auto & General's reply06 May 2026, 15:19
Official
We will notify the team.
Kind regards,
The Auto & General team
Kind regards,
The Auto & General team
Best regards,