A
Automark
Unclaimed Business
A
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
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Gerhard B
1 reviews | Active since Jan 2020
21 Oct 2023, 12:16
MOSSELBAAI TOYOTA, AUTO MARK (Avoid them!!!!!!!!!!!)
Toyota is a huge conglomerate spending millions on marketing and advertising, with their entire focus to sell as many Toyotas as possible. BUT on ground level they allow individual dealer principals and their employees to treat a client with huge disrespect claiming in effect that such client is dishonest when he makes certain claims. So much for customer satisfaction actually being tantamount to a crude joke. Mosselbay Toyota and specifically Dewald Vermaak as manager of their "AUTOMARK" division just managed to make me become nauseous when I hear the word Toyota. And adding injury to insult, Toyota customer service acting through Lorraine van Wyk hammered the nail in even deeper by doing absolutely nothing about our serious complaint. This is only the kickoff before this big match commences. Dewald Vermaak, o.b.o Mosselbay Toyota, sold a used D/C vehicle to us quite a while ago, alleging that "such vehicle was traded in by a good client of them, a person who looks well after his vehicles". In the same vein, alleging and actually GUARANTEEING, that the vehicle in dispute, passed their TOYOTA AUTOMARK million check tests with flying colors. To our huge dismay, experts recently brought it under our attention that at least 4 panels on both sides of the vehicle have at some point in time been resprayed and that it was actually quite badly done. Because of such facts, a prospective private buyer declined to buy the vehicle from us. The facts are simple and straightforward, we NEVER had any spray painting effected to the vehicle so it must have happened whilst in the possession of the previous owner or by MOSSELBAY TOYOTA AUTOMARK to make the vehicle more appealing. It is actually totally irrelevant who was responsible for the spray painting effected to the vehicle. The DISHONEST fact entails that the vehicle has been resprayed before it was sold to us without Dewald Vermaak or anybody else at MOSSELBAY AUTOMARK TOYOTA pointing it out to us. Such badly done spray painting is now deteriorating worse than the original "factory paint" on the vehicle becoming yellowish with the "clear coat" also starting to peel off on some places. Now for the biggest and crudest joke, MOSSELBAY TOYOTA refuses to pay accredited TOYOTA Panelbeaters of our choice to respray the vehicle in accordance with TOYOTA standards, entire costs just above R10K. Believe it!!!!!!!!!! In the same breath, Dewald Vermaak in his capacity as MOSSELBAY TOYOTA AUTOMARK Manager offers to us IN WRITING "that he will, TO ASSIST US, arrange with a Panelbeater in Mosselbay to respray the vehicle but we must bring the vehicle there and be prepared to leave the vehicle in MOSSELBAY for at least a week". Without any guarantees or assurances in respect of the materials and workmanship!!!!! We rejected such "offer of assistance" with the contempt that it deserved and this is now how the fight is starting off. We will not allow MOSSELBAY TOYOTA, DEWALD VERMAAK, or TOYOTA SOUTH AFRICA to escape their much advertised and bragged about AUTOMARK PROMISES so watch this space, it will in all probability get more interesting by the day. If you perhaps have the direct contact details of the current CEO of TOYOTA SOUTH AFRICA, please provide such details to us. It is totally unacceptable that he is most probably in France watching the World Cup rugby matches with us fighting on the ground in shady areas with his MOSSELBAY TOYOTA DEALERSHIP. ALSO, if you have any information that might assist us further, the VIN nr. of the Hilux DC 2.4 GD6 is AHTJB8DD004761911 and the previous owner is indicated in the vehicle's "book of life" as SAYLIN CONSTRUCTION CC with Tel. Nr. 0785306251. ALL OF THIS FOR JUST OVER R10K!!!!!!!!!!!!!!
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Gerhard B
1 reviews | Active since Jan 2020
21 Oct 2023, 12:16
MOSSELBAAI TOYOTA, AUTO MARK (Avoid them!!!!!!!!!!!)
Toyota is a huge conglomerate spending millions on marketing and advertising, with their entire focus to sell as many Toyotas as possible. BUT on ground level they allow individual dealer principals and their employees to treat a client with huge disrespect claiming in effect that such client is dishonest when he makes certain claims. So much for customer satisfaction actually being tantamount to a crude joke. Mosselbay Toyota and specifically Dewald Vermaak as manager of their "AUTOMARK" division just managed to make me become nauseous when I hear the word Toyota. And adding injury to insult, Toyota customer service acting through Lorraine van Wyk hammered the nail in even deeper by doing absolutely nothing about our serious complaint. This is only the kickoff before this big match commences. Dewald Vermaak, o.b.o Mosselbay Toyota, sold a used D/C vehicle to us quite a while ago, alleging that "such vehicle was traded in by a good client of them, a person who looks well after his vehicles". In the same vein, alleging and actually GUARANTEEING, that the vehicle in dispute, passed their TOYOTA AUTOMARK million check tests with flying colors. To our huge dismay, experts recently brought it under our attention that at least 4 panels on both sides of the vehicle have at some point in time been resprayed and that it was actually quite badly done. Because of such facts, a prospective private buyer declined to buy the vehicle from us. The facts are simple and straightforward, we NEVER had any spray painting effected to the vehicle so it must have happened whilst in the possession of the previous owner or by MOSSELBAY TOYOTA AUTOMARK to make the vehicle more appealing. It is actually totally irrelevant who was responsible for the spray painting effected to the vehicle. The DISHONEST fact entails that the vehicle has been resprayed before it was sold to us without Dewald Vermaak or anybody else at MOSSELBAY AUTOMARK TOYOTA pointing it out to us. Such badly done spray painting is now deteriorating worse than the original "factory paint" on the vehicle becoming yellowish with the "clear coat" also starting to peel off on some places. Now for the biggest and crudest joke, MOSSELBAY TOYOTA refuses to pay accredited TOYOTA Panelbeaters of our choice to respray the vehicle in accordance with TOYOTA standards, entire costs just above R10K. Believe it!!!!!!!!!! In the same breath, Dewald Vermaak in his capacity as MOSSELBAY TOYOTA AUTOMARK Manager offers to us IN WRITING "that he will, TO ASSIST US, arrange with a Panelbeater in Mosselbay to respray the vehicle but we must bring the vehicle there and be prepared to leave the vehicle in MOSSELBAY for at least a week". Without any guarantees or assurances in respect of the materials and workmanship!!!!! We rejected such "offer of assistance" with the contempt that it deserved and this is now how the fight is starting off. We will not allow MOSSELBAY TOYOTA, DEWALD VERMAAK, or TOYOTA SOUTH AFRICA to escape their much advertised and bragged about AUTOMARK PROMISES so watch this space, it will in all probability get more interesting by the day. If you perhaps have the direct contact details of the current CEO of TOYOTA SOUTH AFRICA, please provide such details to us. It is totally unacceptable that he is most probably in France watching the World Cup rugby matches with us fighting on the ground in shady areas with his MOSSELBAY TOYOTA DEALERSHIP. ALSO, if you have any information that might assist us further, the VIN nr. of the Hilux DC 2.4 GD6 is AHTJB8DD004761911 and the previous owner is indicated in the vehicle's "book of life" as SAYLIN CONSTRUCTION CC with Tel. Nr. 0785306251. ALL OF THIS FOR JUST OVER R10K!!!!!!!!!!!!!!
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gius K
1 reviews | Active since Jan 2020
22 Jan 2023, 07:07
Car was bought at the auction in USA, destryoed in accident, repaired in Uae and sold as family car
Bought a car from this place. Imported from Usa. Seller and owner of this activity kindly assured me that only few body repairs have been done prior to selling it. But seller said it was not his car, the real owner is one of his family, who do the same job anyway, sell cars in Dubai . After I signed cotnract and paid, I took it to a mechanich for some checks (never thrust anyone), and found out, by verifican of VIN number, the exact status of this car. It had been bought at an online auction in USA, after a disastrous accident an year ago for few thousand dollars, car was totally destroyed. I saw all the photos online by looking at one of the many american online websites. Than the wreck has been shipped to Dubai, repaired quickly by the owner, reprogramming all by computer and disabling airbags and many other safety features. This way the car looks new, but actually it's all been tricked by mechatronics. I asked to repair all the problems or take it back. Obvioulsy, the dealer said to relay on the former owner, even if I signed the contract with the car dealer, and paid cash the Automark car dealer, not the former owner. In the end, no one was able to repair nothing, car keeps showing all warnings at random times. More important, the ex-owner who promised he would take care or give money back (they call you brother) disappeared without ever answering . Car dealer declines any responsability, even if I signed contract with him and paid without discount. The former owner disappeared, as well as my money
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gius K
1 reviews | Active since Jan 2020
22 Jan 2023, 07:07
Car was bought at the auction in USA, destryoed in accident, repaired in Uae and sold as family car
Bought a car from this place. Imported from Usa. Seller and owner of this activity kindly assured me that only few body repairs have been done prior to selling it. But seller said it was not his car, the real owner is one of his family, who do the same job anyway, sell cars in Dubai . After I signed cotnract and paid, I took it to a mechanich for some checks (never thrust anyone), and found out, by verifican of VIN number, the exact status of this car. It had been bought at an online auction in USA, after a disastrous accident an year ago for few thousand dollars, car was totally destroyed. I saw all the photos online by looking at one of the many american online websites. Than the wreck has been shipped to Dubai, repaired quickly by the owner, reprogramming all by computer and disabling airbags and many other safety features. This way the car looks new, but actually it's all been tricked by mechatronics. I asked to repair all the problems or take it back. Obvioulsy, the dealer said to relay on the former owner, even if I signed the contract with the car dealer, and paid cash the Automark car dealer, not the former owner. In the end, no one was able to repair nothing, car keeps showing all warnings at random times. More important, the ex-owner who promised he would take care or give money back (they call you brother) disappeared without ever answering . Car dealer declines any responsability, even if I signed contract with him and paid without discount. The former owner disappeared, as well as my money
0
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Phumzile K
1 reviews | Active since Jan 2020
22 Jul 2021, 19:52
Automark
I bought a car in 2019 polo vivo after 3 months had some challenges took it back they promised to fix n I took it to there warehouse and collect after they were done, little did I know that it was not fixed to my satisfaction I took my car to vw at Constantia Kloof I cried after seeing a quotation of more than 10000 as the car has serious problems I can name one, a steering rack had to be replaced as i was at danger. Am still fixing a lot and I really regret that why did I buy my car at Automark i should have went straight to any VW dealership. I am not happy at all.
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Phumzile K
1 reviews | Active since Jan 2020
22 Jul 2021, 19:52
Automark
I bought a car in 2019 polo vivo after 3 months had some challenges took it back they promised to fix n I took it to there warehouse and collect after they were done, little did I know that it was not fixed to my satisfaction I took my car to vw at Constantia Kloof I cried after seeing a quotation of more than 10000 as the car has serious problems I can name one, a steering rack had to be replaced as i was at danger. Am still fixing a lot and I really regret that why did I buy my car at Automark i should have went straight to any VW dealership. I am not happy at all.
0
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Kathleen G
1 reviews | Active since Jan 2020
17 Mar 2020, 18:58
Car Repair
I had purchased a vehicle in October 2019 I have had the car back several times for repairs i took the car in today and because this problem has been there since it was bought he is doing it an no charge good company
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Kathleen G
1 reviews | Active since Jan 2020
17 Mar 2020, 18:58
Car Repair
I had purchased a vehicle in October 2019 I have had the car back several times for repairs i took the car in today and because this problem has been there since it was bought he is doing it an no charge good company
0
Replies (0)MN
Mulangira N
1 reviews | Active since Jan 2020
11 Aug 2019, 11:01
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Helpful (0)
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Mulangira N
1 reviews | Active since Jan 2020
11 Aug 2019, 11:01
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Arno Z
1 reviews | Active since Jan 2020
16 Jul 2019, 11:43
Non- Genuine Automark Certificate
I purchased a used vehicle on 31 May last year (2018) and was issued with an approved Toyota Automark Warranty from Caledon Toyota, 30 Prins Albert road, Caledon, Western Cape. The air conditioner never worked from the first day of purchase. I then waited 4 months for the instructors manual to arrive and still could not get the aircon to work. On the advise from the dealership I took the car for a aircon regas where it is pointed out to me by Dunlop Stellenbosch that certain pipes are missing from the air conditioner and the car has seemingly been in a front end collision. They are unable to proceed. Audi Somerset West also check and confirm possible front end collision and inferior workmanship. On 26 October I personally request a full refund from Caledon Toyota. On 31 October dealership sends me a legal letter saying they will refund me if I can prove the car has been in an accident. On 2 November 2018 an independent AA Dekra report confirms several undisclosed defects. The car has seemingly been involved in a prior head on collision. It has even been spray painted from front to back. None of this was ever disclosed prior to purchase. I have the voice recording of the sales representative Johan Wentzel telling me that the car is accident free. Instead of a full refund as requested I am offered the trade in value of which I must also pay for the kms and usage. The shortfall amounts to R38 824 which I would need to pay for out of my own pocket. I reject the offer and report the matter to MIOSA which in turn refers me to the NCC. The case is ongoing. Upon further requests for a refund I am threatened several times with defamation by the dealership. This should I follow through with my threat to take the matter to the media and if I continue to refer to the transaction as “fraudulent.” I have contacted Toyota SA who are unable to assist as this is an independently owned franchise. 1 year and 3 months later I am still driving the same defective vehicle. Section 56(2) of the Consumer Protection Act clearly states that if a consumer purchases goods that do not comply with the requirements set out in section 55 a consumer may within six months of the purchase return the goods to the seller at the seller’s risk and expense and the seller must at the direction of the consumer either: Repair or replace the defective goods; or Refund the consumer fully for the goods purchased. Nothing of this has happened. This seems like a never ending nightmare.
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Arno Z
1 reviews | Active since Jan 2020
16 Jul 2019, 11:43
Non- Genuine Automark Certificate
I purchased a used vehicle on 31 May last year (2018) and was issued with an approved Toyota Automark Warranty from Caledon Toyota, 30 Prins Albert road, Caledon, Western Cape. The air conditioner never worked from the first day of purchase. I then waited 4 months for the instructors manual to arrive and still could not get the aircon to work. On the advise from the dealership I took the car for a aircon regas where it is pointed out to me by Dunlop Stellenbosch that certain pipes are missing from the air conditioner and the car has seemingly been in a front end collision. They are unable to proceed. Audi Somerset West also check and confirm possible front end collision and inferior workmanship. On 26 October I personally request a full refund from Caledon Toyota. On 31 October dealership sends me a legal letter saying they will refund me if I can prove the car has been in an accident. On 2 November 2018 an independent AA Dekra report confirms several undisclosed defects. The car has seemingly been involved in a prior head on collision. It has even been spray painted from front to back. None of this was ever disclosed prior to purchase. I have the voice recording of the sales representative Johan Wentzel telling me that the car is accident free. Instead of a full refund as requested I am offered the trade in value of which I must also pay for the kms and usage. The shortfall amounts to R38 824 which I would need to pay for out of my own pocket. I reject the offer and report the matter to MIOSA which in turn refers me to the NCC. The case is ongoing. Upon further requests for a refund I am threatened several times with defamation by the dealership. This should I follow through with my threat to take the matter to the media and if I continue to refer to the transaction as “fraudulent.” I have contacted Toyota SA who are unable to assist as this is an independently owned franchise. 1 year and 3 months later I am still driving the same defective vehicle. Section 56(2) of the Consumer Protection Act clearly states that if a consumer purchases goods that do not comply with the requirements set out in section 55 a consumer may within six months of the purchase return the goods to the seller at the seller’s risk and expense and the seller must at the direction of the consumer either: Repair or replace the defective goods; or Refund the consumer fully for the goods purchased. Nothing of this has happened. This seems like a never ending nightmare.
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Liza O
1 reviews | Active since Jan 2020
1 May 2019, 08:49
Automark contact?
If there are problems with a car purchased via an Automark "certified used vehicles" dealer, how does one claim against this? Automark's call centre was unable to assist other than to advise that I should contact the dealer. 1. Query regarding RAV 4 purchased end 2014/beginning 2015. The first service done after the service plan and extended warranty expired resulted in horrific problems discovered, none of which had occurred over-night. Gearbox required replacement etc. Issues queried with the dealer over a year ago. No response to date. 2. Query regarding Toyota Corolla Quest 1600 purchased April 2018. An issue regarding brakes discovered two weeks ago after travelling 8000km since purchase. The service technician advised it is dangerous to drive a car in this condition. In both instances, the dealer showed the signed vehicle inspection list but kept on file. I don't have copies. Regards Liza
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Liza O
1 reviews | Active since Jan 2020
1 May 2019, 08:49
Automark contact?
If there are problems with a car purchased via an Automark "certified used vehicles" dealer, how does one claim against this? Automark's call centre was unable to assist other than to advise that I should contact the dealer. 1. Query regarding RAV 4 purchased end 2014/beginning 2015. The first service done after the service plan and extended warranty expired resulted in horrific problems discovered, none of which had occurred over-night. Gearbox required replacement etc. Issues queried with the dealer over a year ago. No response to date. 2. Query regarding Toyota Corolla Quest 1600 purchased April 2018. An issue regarding brakes discovered two weeks ago after travelling 8000km since purchase. The service technician advised it is dangerous to drive a car in this condition. In both instances, the dealer showed the signed vehicle inspection list but kept on file. I don't have copies. Regards Liza
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