AA
AVS Automotive VAP Solutions
Unclaimed Business
AA
AVS Automotive VAP Solutions
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About AVS Automotive VAP Solutions
AVS Automotive VAP Solutions has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked AVS Automotive VAP Solutions across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDM
David M
1 reviews | Active since Jan 2020
15 Feb 2026, 09:21
Claims Johan Swanepoel
They are willing to receive your money but if the receive a claim they are not willing to help. Out of a claim of R43 000.00 they are willing to pay R9 000.00. So this is the last that they will hear from me.
Helpful (0)
|Replies (0)DM
David M
1 reviews | Active since Jan 2020
15 Feb 2026, 09:21
Claims Johan Swanepoel
They are willing to receive your money but if the receive a claim they are not willing to help. Out of a claim of R43 000.00 they are willing to pay R9 000.00. So this is the last that they will hear from me.
0
Replies (0)MJ
Mjozi J
1 reviews | Active since Jan 2020
10 Jun 2025, 07:47
Do not use or recommend AVS Automotive VAP Solutions for mechanical and electrical motor warranty
I have an Electrical and Mechanical motor warranty with AVS Automotive VAP Solutions (underwritten by GenRic Insurance) for my Mercedes-Benz GL350 BLUTEC. The car jerks when I drive it, and I suspect it has a gearbox problem. I was advised to take it to Mercedes-Benz for diagnosis. Indeed, the car was found to need a gearbox repair. AVS Automotive VAP Solutions refuses to honor the claim, yet it's covered in the policy. I'm so disappointed with them. Please do not use them or recommend them to anyone. Regards R J
Helpful (0)
|Replies (0)MJ
Mjozi J
1 reviews | Active since Jan 2020
10 Jun 2025, 07:47
Do not use or recommend AVS Automotive VAP Solutions for mechanical and electrical motor warranty
I have an Electrical and Mechanical motor warranty with AVS Automotive VAP Solutions (underwritten by GenRic Insurance) for my Mercedes-Benz GL350 BLUTEC. The car jerks when I drive it, and I suspect it has a gearbox problem. I was advised to take it to Mercedes-Benz for diagnosis. Indeed, the car was found to need a gearbox repair. AVS Automotive VAP Solutions refuses to honor the claim, yet it's covered in the policy. I'm so disappointed with them. Please do not use them or recommend them to anyone. Regards R J
0
Replies (0)JW
FB
TJ
Ty J
1 reviews | Active since Jan 2020
29 Nov 2023, 09:30
BEST SERVICE EVER !!!!!!
Was so sceptical when the dealer offered me this warranty and wow was i surprised when i needed it 18 months later. Spoke to me dealer Autocorp and they put me in contact with Lelanie who personally handled everything and made sure my repair was approved within 24 hours. Thank you guys i will definitely extend this warranty or take another one when i purchase my next vehicle from Autocorp. Well done team as promised you guys are really like a family.
Helpful (0)
|Replies (0)TJ
Ty J
1 reviews | Active since Jan 2020
29 Nov 2023, 09:30
BEST SERVICE EVER !!!!!!
Was so sceptical when the dealer offered me this warranty and wow was i surprised when i needed it 18 months later. Spoke to me dealer Autocorp and they put me in contact with Lelanie who personally handled everything and made sure my repair was approved within 24 hours. Thank you guys i will definitely extend this warranty or take another one when i purchase my next vehicle from Autocorp. Well done team as promised you guys are really like a family.
0
Replies (0)SL
Shélainé Labuschagne
1 reviews | Active since Jan 2020
6 Sept 2023, 13:52
WOW!!! WOW!!! WOW!!!
I just want to compliment AVS and all their staff from the beginning to end, with signing up to claims to payouts. They have assisted me and they have gone above and beyond the moon to get everything sorted asap. And a very very special thank you to Lelanie Hoffman for all her kind assistance, if there is one person with exceptional customer care skills it is her. I would recommend them to anyone, any day of the week. WELL DONE TEAM !!!
Helpful (0)
|Replies (0)SL
Shélainé Labuschagne
1 reviews | Active since Jan 2020
6 Sept 2023, 13:52
WOW!!! WOW!!! WOW!!!
I just want to compliment AVS and all their staff from the beginning to end, with signing up to claims to payouts. They have assisted me and they have gone above and beyond the moon to get everything sorted asap. And a very very special thank you to Lelanie Hoffman for all her kind assistance, if there is one person with exceptional customer care skills it is her. I would recommend them to anyone, any day of the week. WELL DONE TEAM !!!
0
Replies (0)QW
Quintin W
1 reviews | Active since Jan 2020
28 Apr 2023, 15:10
Poor Service from Genric Insurance (AVS Motor Plan underwritten by Genric Insurance)
AVS Mechanical and Electrical Warranty, underwritten by Genric Insurance. Would not recommend to anyone. Took out cover when I purchased my vehicle and took out the plan August 2021. Since then I have had 2 claims - Clutch and an oil leak, in both instances, as workshops I prefer (RMI Registered), do not wish to deal with them/mechanical warranty insurers, Genric paid me direct after repairs were done to my vehicle and I paid the workshop direct. On 21/04/2023 my vehicle's radiator burst/started leaking. I contacted the AVS representative I deal with, who confirmed that radiator is covered and I need to send a quote. I requested the workshop to give me a quote, but also to go ahead with repairs as I needed my vehicle back asap (I could not wait and sit without a vehicle). The next afternoon at 3PM (Friday) my vehicle was done and I collected. The workshop provided me with a written quote/report and invoice, which I then paid. The same afternoon I sent all documents to Genric Insurance Claims Dept. On Monday 24/04/2023 I received an email from Genric saying that they will not process a claim as I had proceeded with repair without getting authorisation. They then quoted clauses which I had never seen, signed for, acknowledged at all in the past. My argument has since been simple - this is a valid claim and insured event, and was confirmed by an AVS representative. They cannot in my mind reject a claim simply due to me having my vehicle repaired as I needed transport asap, and claiming from the insurer afterwards. I have since had no luck with Genric claims dept, with a consultant in one email saying I am "misunderstanding the outcome of this claim", and no response from the complaints department for 5 days (only after resending the same email numerous times and reporting to the Ombudsman). I have since also reported this matter to the Ombudsman as well. My opinion is that they are simply trying to get out of this on a technicality, and *********ly. Would never reccommend AVS or any policy underwritten by Genric Insurance after this experience.
Helpful (0)
|Replies (0)QW
Quintin W
1 reviews | Active since Jan 2020
28 Apr 2023, 15:10
Poor Service from Genric Insurance (AVS Motor Plan underwritten by Genric Insurance)
AVS Mechanical and Electrical Warranty, underwritten by Genric Insurance. Would not recommend to anyone. Took out cover when I purchased my vehicle and took out the plan August 2021. Since then I have had 2 claims - Clutch and an oil leak, in both instances, as workshops I prefer (RMI Registered), do not wish to deal with them/mechanical warranty insurers, Genric paid me direct after repairs were done to my vehicle and I paid the workshop direct. On 21/04/2023 my vehicle's radiator burst/started leaking. I contacted the AVS representative I deal with, who confirmed that radiator is covered and I need to send a quote. I requested the workshop to give me a quote, but also to go ahead with repairs as I needed my vehicle back asap (I could not wait and sit without a vehicle). The next afternoon at 3PM (Friday) my vehicle was done and I collected. The workshop provided me with a written quote/report and invoice, which I then paid. The same afternoon I sent all documents to Genric Insurance Claims Dept. On Monday 24/04/2023 I received an email from Genric saying that they will not process a claim as I had proceeded with repair without getting authorisation. They then quoted clauses which I had never seen, signed for, acknowledged at all in the past. My argument has since been simple - this is a valid claim and insured event, and was confirmed by an AVS representative. They cannot in my mind reject a claim simply due to me having my vehicle repaired as I needed transport asap, and claiming from the insurer afterwards. I have since had no luck with Genric claims dept, with a consultant in one email saying I am "misunderstanding the outcome of this claim", and no response from the complaints department for 5 days (only after resending the same email numerous times and reporting to the Ombudsman). I have since also reported this matter to the Ombudsman as well. My opinion is that they are simply trying to get out of this on a technicality, and *********ly. Would never reccommend AVS or any policy underwritten by Genric Insurance after this experience.
0
Replies (0)HVdM
Heleen Van der Merwe
1 reviews | Active since Jan 2020
10 Nov 2022, 15:29
Tereible service
Terrible service. I have been waiting forever to get feedback. Did not even get a reference number. How do I get this people to react. I need my car and there service are not cheap
Helpful (0)
|Replies (0)HVdM
Heleen Van der Merwe
1 reviews | Active since Jan 2020
10 Nov 2022, 15:29
Tereible service
Terrible service. I have been waiting forever to get feedback. Did not even get a reference number. How do I get this people to react. I need my car and there service are not cheap
0
Replies (0)