BB
Baked by Nataleen
Unclaimed Business
BB
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
100
Recommended: Very Likely
Review Distribution
5|1 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Baked by Nataleen
Baked by Nataleen has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Baked by Nataleen across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Ntombi M
1 reviews | Active since Jan 2020
20 Sept 2025, 04:48
Great cake, outstanding service
Amazing experience with this bakery! The cake was to die for, and the team was super responsive and on time. 5 stars!. Responded to my messages even after business hours. I recommend!!!!
Helpful (0)
|Replies (0)LM
TM
Tracey M
1 reviews | Active since Jan 2020
15 Jul 2022, 14:10
Baked By Nataleen and Tshwane Leadership Foundation Cookie Jar Campaign
On behalf of Tshwane Leadership Foundation, I would like to thank Baked By Nataleen for thinking of the less fortunate in support of Hungerday 2022. Thank you for the cookie jars you donated. All our kids were really happy today.
Helpful (0)
|Replies (0)TM
Tracey M
1 reviews | Active since Jan 2020
15 Jul 2022, 14:10
Baked By Nataleen and Tshwane Leadership Foundation Cookie Jar Campaign
On behalf of Tshwane Leadership Foundation, I would like to thank Baked By Nataleen for thinking of the less fortunate in support of Hungerday 2022. Thank you for the cookie jars you donated. All our kids were really happy today.
0
Replies (0)EM
Ella M
1 reviews | Active since Jan 2020
12 Jul 2022, 15:57
BEST OF THEM ALL 😍BAKED BY NATALEEN
Freshly baked, adorable designs and affordability. 1 thing I deeply appreciate is that it is affordable and their customer service is exquisite. Thank you Nataleen may God bless you n your team
Helpful (0)
|Replies (0)EM
Ella M
1 reviews | Active since Jan 2020
12 Jul 2022, 15:57
BEST OF THEM ALL 😍BAKED BY NATALEEN
Freshly baked, adorable designs and affordability. 1 thing I deeply appreciate is that it is affordable and their customer service is exquisite. Thank you Nataleen may God bless you n your team
0
Replies (0)BV
Belinda V
1 reviews | Active since Jan 2020
11 Jul 2022, 06:06
BEST PLATTERS EVER!!!!
Just wanted to give you the biggest thank you ever. Your platters were absolutely amazing and everyone wanted to know where they were from. They were delicious and more than enough for the people that were there. You and your team are Rockstar's. Thank you so so so much. There aren't enough words to describe the absolutely amazing food and service we received. ❤️🌸🌸🌸 I HIGHLY RECOMMEND THEM TO ANYONE!
Helpful (0)
|Replies (0)BV
Belinda V
1 reviews | Active since Jan 2020
11 Jul 2022, 06:06
BEST PLATTERS EVER!!!!
Just wanted to give you the biggest thank you ever. Your platters were absolutely amazing and everyone wanted to know where they were from. They were delicious and more than enough for the people that were there. You and your team are Rockstar's. Thank you so so so much. There aren't enough words to describe the absolutely amazing food and service we received. ❤️🌸🌸🌸 I HIGHLY RECOMMEND THEM TO ANYONE!
0
Replies (0)CK
Carolyn K
1 reviews | Active since Jan 2020
7 Sept 2021, 08:06
BakedbyNataleen baking classes refusal to honor refund agreement
Unreasonable sudden delay tactics of cancellation of refund nightmare has now reduced me to near death BP which is an underlying chronic condition that I take medication for however I am finding myself sitting at Dischem since this morning and the next step will be a public hospital,whereas BakedbyNataleen is on a joy ride on an entire R2500 from an unknowing poor black South African female,who has children to feed during this hard times of COVID-19 False advertising/“bait marketing” is how one sums up the urgency of payment/proof of payment without explaining the T.Cs or any unsuspecting callencetion on their part seeing that BakedbyNataleen offers the same classes in Pretoria as well as Polokwane which could mean double bookings and cashing in on desperate poor black South African females like myself..I was not aware that she conducts the cookie and dikuku classes I was meant to attend,I only found out that my classes were cancelled after I had made payment with the assistant of my brothers FNB account,I had to ask him for help seeing that the entire amount is from a Black African previously disadvantaged and uneducated single mothers who are mostly illiterate and I made a loan from their month to month Dimelegi Women Stokel R2000 which I promised to pay back in the remaining two months before December 2021 ends. This payment was made as per the agreed time frame that BakedbyNataleen and I made on the same day that the classes mysteriously got cancelled.( note after payment was recieved ) This only proves that BakedbyNataleen was aware of the fact that she would take advantage of a poor and desperate single mother of two children that was only trying to learn a quick skill so that she could feed and cloth her children. If at all she was honest and a caucasian with the slightest of emphathy for any black African which is something that is very non existent considering S.As fresh past with still the visible effects of the apartheid regime that only filters through povertu,violence,death and the slave mentality it brought and still brings in our lives as Black Africans,she would have immediately reversed the R2000 and inclusive of R500 registration so I could then find a quick plan B or more thananything return home and give the monies back to the stokvel. Since the 3rd September 2021 I have been back and forth with one lie to another lie,the excuses keep changing and therefore this only delays my urgent needs i.e transport/accommodation and food now going on to my chronic medication that I need a prescription from my local doctor in order to refill it. Their service or behaviour from BakedbyNataleen has proven that it is discriminatory towards,previously disadvantaged,unemployed,single Black African women and in this regard me. Considering how tremendous the pandemics plight has been on the entire economic growth,development and more than anything the surving black community,not forgetting that we are below the caucasian minority in terms of education,housing,wealth and our ever so visible township/rural living conditions vs their urban,well safe/secured/gated surburbs. Terms and conditions as per their offered cooking classes do not mention anything about BakedbyNataleen cancelling any classes close or less than 24hours to the confirmed commencement of classes. Looking at all the attached proof of communication with their whatsapp account,their office hours are 8am - 5pm Monday to Friday 8am -13pm Sat. However their cancellation was communicated to me after hours 17:30pm to be exact. Supplier not honouring their written word of making payment and Incorrect including misleading display yes we are sending you back the money,which I specifically asked from the 2nd September 2021 for the refund to be paid out via an ewallet/cash or better still pay it into my capitech account,which BakedbyNataleen agreed to do so and even requested for my account details. ( evening immediately after they "decided to pkay me and take food out of my childrens mouth ) We even went back and forth with the refund not being available immediately due to the different banks transfer,which we could easily solve by BakedbyNataleen simply selecting my refund to be paid via immediate transfer. This morning I literally ran to BakedbyNataleen premises in Erich Mayer Street 135,Pretoria North which was another R100 loan from one of the tenants of the backpackers I'm boarding in and behind payment due to being toyed with and eventually treated like I was at fault for my urgent situation,I was reduced to tears when the receptionist Irene who told me she feels my pain and told to go have a cup off coffee coz Nataleen the owner"was still magically in Polokwane" and to make matters worse another spokesman who had no place to chip in the conversation but kept on mentioning how the business or Nataleen would have any papertrail or proof that I was refunded. I was then patted on the back as i carried the entire 5days money taken out of my childrens mouth drama.
Helpful (0)
|Replies (0)CK
Carolyn K
1 reviews | Active since Jan 2020
7 Sept 2021, 08:06
BakedbyNataleen baking classes refusal to honor refund agreement
Unreasonable sudden delay tactics of cancellation of refund nightmare has now reduced me to near death BP which is an underlying chronic condition that I take medication for however I am finding myself sitting at Dischem since this morning and the next step will be a public hospital,whereas BakedbyNataleen is on a joy ride on an entire R2500 from an unknowing poor black South African female,who has children to feed during this hard times of COVID-19 False advertising/“bait marketing” is how one sums up the urgency of payment/proof of payment without explaining the T.Cs or any unsuspecting callencetion on their part seeing that BakedbyNataleen offers the same classes in Pretoria as well as Polokwane which could mean double bookings and cashing in on desperate poor black South African females like myself..I was not aware that she conducts the cookie and dikuku classes I was meant to attend,I only found out that my classes were cancelled after I had made payment with the assistant of my brothers FNB account,I had to ask him for help seeing that the entire amount is from a Black African previously disadvantaged and uneducated single mothers who are mostly illiterate and I made a loan from their month to month Dimelegi Women Stokel R2000 which I promised to pay back in the remaining two months before December 2021 ends. This payment was made as per the agreed time frame that BakedbyNataleen and I made on the same day that the classes mysteriously got cancelled.( note after payment was recieved ) This only proves that BakedbyNataleen was aware of the fact that she would take advantage of a poor and desperate single mother of two children that was only trying to learn a quick skill so that she could feed and cloth her children. If at all she was honest and a caucasian with the slightest of emphathy for any black African which is something that is very non existent considering S.As fresh past with still the visible effects of the apartheid regime that only filters through povertu,violence,death and the slave mentality it brought and still brings in our lives as Black Africans,she would have immediately reversed the R2000 and inclusive of R500 registration so I could then find a quick plan B or more thananything return home and give the monies back to the stokvel. Since the 3rd September 2021 I have been back and forth with one lie to another lie,the excuses keep changing and therefore this only delays my urgent needs i.e transport/accommodation and food now going on to my chronic medication that I need a prescription from my local doctor in order to refill it. Their service or behaviour from BakedbyNataleen has proven that it is discriminatory towards,previously disadvantaged,unemployed,single Black African women and in this regard me. Considering how tremendous the pandemics plight has been on the entire economic growth,development and more than anything the surving black community,not forgetting that we are below the caucasian minority in terms of education,housing,wealth and our ever so visible township/rural living conditions vs their urban,well safe/secured/gated surburbs. Terms and conditions as per their offered cooking classes do not mention anything about BakedbyNataleen cancelling any classes close or less than 24hours to the confirmed commencement of classes. Looking at all the attached proof of communication with their whatsapp account,their office hours are 8am - 5pm Monday to Friday 8am -13pm Sat. However their cancellation was communicated to me after hours 17:30pm to be exact. Supplier not honouring their written word of making payment and Incorrect including misleading display yes we are sending you back the money,which I specifically asked from the 2nd September 2021 for the refund to be paid out via an ewallet/cash or better still pay it into my capitech account,which BakedbyNataleen agreed to do so and even requested for my account details. ( evening immediately after they "decided to pkay me and take food out of my childrens mouth ) We even went back and forth with the refund not being available immediately due to the different banks transfer,which we could easily solve by BakedbyNataleen simply selecting my refund to be paid via immediate transfer. This morning I literally ran to BakedbyNataleen premises in Erich Mayer Street 135,Pretoria North which was another R100 loan from one of the tenants of the backpackers I'm boarding in and behind payment due to being toyed with and eventually treated like I was at fault for my urgent situation,I was reduced to tears when the receptionist Irene who told me she feels my pain and told to go have a cup off coffee coz Nataleen the owner"was still magically in Polokwane" and to make matters worse another spokesman who had no place to chip in the conversation but kept on mentioning how the business or Nataleen would have any papertrail or proof that I was refunded. I was then patted on the back as i carried the entire 5days money taken out of my childrens mouth drama.
0
Replies (0)DK
Dimakatso K
1 reviews | Active since Jan 2020
29 Jul 2020, 10:04
GREAT SERVICE
Thank you so much for your great service
Helpful (0)
|Replies (0)DK
Dimakatso K
1 reviews | Active since Jan 2020
29 Jul 2020, 10:04
GREAT SERVICE
Thank you so much for your great service
0
Replies (0)HK
Hazel K
1 reviews | Active since Jan 2020
13 Apr 2018, 07:09
Cake Boss Lady
If there was an option of 10 stars I’d give her that. She is so professional, so patient, so understanding, very reliable, trustworthy and very honest. I called her very last minute looking for a design cake she did the cake and delivered 10 minutes before our agreed time. Nataleen is one Cake Boss Lady. I was flawed by her business etiquette.
Helpful (0)
|Replies (0)HK
Hazel K
1 reviews | Active since Jan 2020
13 Apr 2018, 07:09
Cake Boss Lady
If there was an option of 10 stars I’d give her that. She is so professional, so patient, so understanding, very reliable, trustworthy and very honest. I called her very last minute looking for a design cake she did the cake and delivered 10 minutes before our agreed time. Nataleen is one Cake Boss Lady. I was flawed by her business etiquette.
0
Replies (0)