VW Barons Woodmead

I would like to express my disappointment regarding the level of unprofessionalism I’ve experienced at VW Barons Woodmead. The front-desk staff, in particular, have demonstrated poor customer service on multiple occasions.

Unanswered Calls: The staff rarely answer their phones. For instance, I have tried contacting Kopano several times, but she is always "unavailable." Strangely, when I arrived at the dealership, she was seen walking around with the handset in her hand.

Lack of Communication: Mpumi was assigned to assist with my car. However, she did not answer any of my calls, nor did she respond when my insurer attempted to contact her multiple times.

Booking Difficulties: Booking a service over the phone is practically impossible because calls go unanswered. I even tried sending an email and received no response. This has happened to me twice now, and I can provide proof if necessary.

To make matters worse, after leaving my car at the dealership at 8:00 AM, I was informed just before closing time (after 5 PM) that the car had not been serviced. When I arrived at the store, I still had to wait while someone went to collect my vehicle from the workshop.

This level of service is unacceptable, and I hope that this feedback prompts the necessary improvements in customer care at your branch.