BS
Bathu SA
Claimed Business
BS
AI Review Summary
Based on recent customer reviews, Bathu SA is facing severe criticism around its online order fulfillment and refund processes. Customers consistently report orders placed in December 2025 going undelivered for weeks, with refund requests dragging on for months without resolution. Communication channels, including email, phone, and WhatsApp, are described as unresponsive or unhelpful. Product quality concerns have also surfaced, with shoes deteriorating after minimal wear. In-store experiences at select locations have drawn complaints about rigid exchange policies and dismissive staff. A small number of reviewers praised fast shipping and good packaging.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|24 Reviews
May '25 - Apr '26
5(8.7%)
4(0%)
3(0%)
2(0%)
1(91.3%)
5(8.7%)
4(0%)
3(0%)
2(0%)
1(91.3%)
Frequently Asked Questions About Bathu SA
Based on recent customer reviews, Bathu SA is facing severe criticism around its online order fulfillment and refund processes. Customers consistently report orders placed in December 2025 going undelivered for weeks, with refund requests dragging on for months without resolution. Communication channels, including email, phone, and WhatsApp, are described as unresponsive or unhelpful. Product quality concerns have also surfaced, with shoes deteriorating after minimal wear. In-store experiences at select locations have drawn complaints about rigid exchange policies and dismissive staff. A small number of reviewers praised fast shipping and good packaging.
Bathu SA has a TrustIndex of 0 out of 10 on Hellopeter, based on 24 reviews in the last 12 months. Hellopeter has tracked Bathu SA across 214 total reviews. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
Monica S
1 reviews | Active since Jan 2020
24 Feb 2026, 19:39
Pathetic Service
Extremely poor service in handling my refund . They collected my returned parcel almost two months ago and been sending follow up emails with the same lame response of escalating and getting back to me
Helpful (0)
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Sthembile H
1 reviews | Active since Jan 2020
11 Feb 2026, 00:59
Poor service from Bathu SA Sneakers
I placed an order on the 7nth of December 2025..didn't received my order on time so I had to cancel and requested a refund till today I haven't received my money back, I've been sending emails after emails, being promised my refund but I haven't received it today is 11/02/2026... I will never buy anything from Bathu again, there service stinks...
Helpful (0)
|Replies (0)SH
Sthembile H
1 reviews | Active since Jan 2020
11 Feb 2026, 00:59
Poor service from Bathu SA Sneakers
I placed an order on the 7nth of December 2025..didn't received my order on time so I had to cancel and requested a refund till today I haven't received my money back, I've been sending emails after emails, being promised my refund but I haven't received it today is 11/02/2026... I will never buy anything from Bathu again, there service stinks...
0
Replies (0)SS
Sebonang S
1 reviews | Active since Jan 2020
5 Feb 2026, 02:07
Bathu with lies and empty promises
I placed an order with Bathu last year, but they failed to deliver on time. I cancelled and up to now I still haven’t received my refund. They even **** saying it was refunded via Payflex, but nothing reflected. Very disappointing service.
Helpful (0)
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Sebonang S
1 reviews | Active since Jan 2020
5 Feb 2026, 02:07
Bathu with lies and empty promises
I placed an order with Bathu last year, but they failed to deliver on time. I cancelled and up to now I still haven’t received my refund. They even **** saying it was refunded via Payflex, but nothing reflected. Very disappointing service.
0
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Nonkululeko N
1 reviews | Active since Jan 2020
3 Feb 2026, 09:12
😡
I had a bad experience with Bathu,I've ordered my sneakers since 8 December 2025 but till today they haven't delivered my order, I've been sending emails telling me them to refund me but till today nothing I'm so disappointed at their service.
Helpful (0)
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Nonkululeko N
1 reviews | Active since Jan 2020
3 Feb 2026, 09:12
😡
I had a bad experience with Bathu,I've ordered my sneakers since 8 December 2025 but till today they haven't delivered my order, I've been sending emails telling me them to refund me but till today nothing I'm so disappointed at their service.
0
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Mpho P
1 reviews | Active since Jan 2020
16 Jan 2026, 05:33
Poor customer service.
On the 07th of December 2025 ordered sneakers online from bathu order no BT1199908 but they kept on delaying the delivery, which resulted on the 17th December I cancelled the order. Now Bathu is taking forever to refund me numerous emails have been send to their customer service and numerous called have also been made and they don’t have a timeframe to resolve my issues.
Helpful (0)
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Mpho P
1 reviews | Active since Jan 2020
16 Jan 2026, 05:33
Poor customer service.
On the 07th of December 2025 ordered sneakers online from bathu order no BT1199908 but they kept on delaying the delivery, which resulted on the 17th December I cancelled the order. Now Bathu is taking forever to refund me numerous emails have been send to their customer service and numerous called have also been made and they don’t have a timeframe to resolve my issues.
0
Replies (0)NM
Nonhlanhla M
1 reviews | Active since Jan 2020
7 Jan 2026, 09:33
BATHU online
Not even one star is deserved. Orders placed in December have still not been delivered, with zero communication from Bathu. WhatsApp messages are ignored, and calling the landline means waiting for hours with no assistance. Customers are left in the dark and forced to complain on HelloPeter just to be noticed. This is unacceptable service and a complete failure in customer accountability. It is deeply disappointing that a South African, Black-owned brand treats its customers this way. The experience is no different from dealing with organisations that take money and avoid responsibility. Bathu has completely lost my trust.
Helpful (0)
|Replies (0)NM
Nonhlanhla M
1 reviews | Active since Jan 2020
7 Jan 2026, 09:33
BATHU online
Not even one star is deserved. Orders placed in December have still not been delivered, with zero communication from Bathu. WhatsApp messages are ignored, and calling the landline means waiting for hours with no assistance. Customers are left in the dark and forced to complain on HelloPeter just to be noticed. This is unacceptable service and a complete failure in customer accountability. It is deeply disappointing that a South African, Black-owned brand treats its customers this way. The experience is no different from dealing with organisations that take money and avoid responsibility. Bathu has completely lost my trust.
0
Replies (0)SS
TM
Thapelo M
1 reviews | Active since Jan 2020
31 Dec 2025, 07:29
Unhappy customer
I placed an order on the 18th of December 2025, but till today I haven't received my order. I tried calling to no avail and I've sent numerous emails, the only respond I get is order in the way till date. I'm very disappointed with online purchases there is zero professionalism
Helpful (0)
|Replies (0)TM
Thapelo M
1 reviews | Active since Jan 2020
31 Dec 2025, 07:29
Unhappy customer
I placed an order on the 18th of December 2025, but till today I haven't received my order. I tried calling to no avail and I've sent numerous emails, the only respond I get is order in the way till date. I'm very disappointed with online purchases there is zero professionalism
0
Replies (0)