BL
Battlefield Live SA
Unclaimed Business
BL
Battlefield Live SA
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Entertainment & Gaming
NPS Score
0
Recommended: Unlikely
Review Distribution
2.5|2 Reviews
Jun '25 - May '26
5(0%)
4(50%)
3(0%)
2(0%)
1(50%)
5(0%)
4(50%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Battlefield Live SA
Battlefield Live SA has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Battlefield Live SA across 3 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJP
Jareth P
1 reviews | Active since Jan 2020
30 Aug 2025, 15:25
Updated Review (4★) – Follow-Up to My Original (1★) Review
This is a follow‑up to my original review: Misleading, unprofessional, and deeply disappointing, which I posted five days ago What’s improved, and what still hasn’t: As stated before, the booking process was mishandled. Despite requesting a timeslot hold, it was given away without notice. The staff member responsible still has not owned up to the mistake or offered an apology, this remains a significant issue. However, the actual event execution was top-notch. The on-site team delivering the experience was professional, enthusiastic, and went above and beyond to ensure the kids had an exceptional day. Why I’ve revised my rating to 4 stars: The end result, the event itself, was excellent and truly made the day special for our son. The ground team deserves full credit. But the lack of accountability in the initial stages is unacceptable, and Battlefield Live SA still needs to strengthen its communication and booking process.
Helpful (0)
|Replies (0)JP
Jareth P
1 reviews | Active since Jan 2020
30 Aug 2025, 15:25
Updated Review (4★) – Follow-Up to My Original (1★) Review
This is a follow‑up to my original review: Misleading, unprofessional, and deeply disappointing, which I posted five days ago What’s improved, and what still hasn’t: As stated before, the booking process was mishandled. Despite requesting a timeslot hold, it was given away without notice. The staff member responsible still has not owned up to the mistake or offered an apology, this remains a significant issue. However, the actual event execution was top-notch. The on-site team delivering the experience was professional, enthusiastic, and went above and beyond to ensure the kids had an exceptional day. Why I’ve revised my rating to 4 stars: The end result, the event itself, was excellent and truly made the day special for our son. The ground team deserves full credit. But the lack of accountability in the initial stages is unacceptable, and Battlefield Live SA still needs to strengthen its communication and booking process.
0
Replies (0)JP
Jareth P
1 reviews | Active since Jan 2020
25 Aug 2025, 18:32
Misleading, unprofessional, and deeply disappointing
My wife reached out to Battlefield Live SA to reserve a booking for our son’s 11th birthday party. In her third response, she specifically asked them to hold the timeslot until she confirmed final details. The communication went back and forth, and only one hour later, when she asked for payment instructions to secure the booking, she was informed that the slot had been given away. This was extremely misleading. She was led to believe the timeslot was still available, and by then, she had already informed other parents and started planning around the new arrangement. Instead of owning up to the mistake or offering a genuine solution, she was simply told to book another slot, as if nothing had happened. This careless and dishonest handling has left our son sad and disappointed, while also throwing our arrangements into chaos. Rather than showing accountability and understanding, the company showed no regard for the impact their actions had, prioritising another sale over customer trust. This experience was unprofessional, irresponsible, and utterly unacceptable. I would strongly caution anyone considering this company to think twice before relying on their promises for an important event. We chose this company based on the good reviews, but sadly it seems they care far more about squeezing in another sale than honouring their word or treating customers with integrity.
Helpful (0)
|Replies (0)JP
Jareth P
1 reviews | Active since Jan 2020
25 Aug 2025, 18:32
Misleading, unprofessional, and deeply disappointing
My wife reached out to Battlefield Live SA to reserve a booking for our son’s 11th birthday party. In her third response, she specifically asked them to hold the timeslot until she confirmed final details. The communication went back and forth, and only one hour later, when she asked for payment instructions to secure the booking, she was informed that the slot had been given away. This was extremely misleading. She was led to believe the timeslot was still available, and by then, she had already informed other parents and started planning around the new arrangement. Instead of owning up to the mistake or offering a genuine solution, she was simply told to book another slot, as if nothing had happened. This careless and dishonest handling has left our son sad and disappointed, while also throwing our arrangements into chaos. Rather than showing accountability and understanding, the company showed no regard for the impact their actions had, prioritising another sale over customer trust. This experience was unprofessional, irresponsible, and utterly unacceptable. I would strongly caution anyone considering this company to think twice before relying on their promises for an important event. We chose this company based on the good reviews, but sadly it seems they care far more about squeezing in another sale than honouring their word or treating customers with integrity.
0
Replies (0)AK
Annemarie K
1 reviews | Active since Jan 2020
12 Jun 2024, 10:17
Outdoor laser tag
Renar and her Battlefield Live team were amazing. Quick response to queries prior to the event. The team were already set up at Wynberg Park by the time I arrived with party goods. The boys were briefed and then allowed to choose their weapons. The facilitators kept the boys engaged with a variety of different scenarios in teams. The boys had so much fun. Tired but happy after running around the park, my son says it was one of his best birthdays ever! (One of the easiest parties I have ever hosted!). Thank you for making the day special. The lovely photographs were a bonus!
Helpful (0)
|Replies (0)AK
Annemarie K
1 reviews | Active since Jan 2020
12 Jun 2024, 10:17
Outdoor laser tag
Renar and her Battlefield Live team were amazing. Quick response to queries prior to the event. The team were already set up at Wynberg Park by the time I arrived with party goods. The boys were briefed and then allowed to choose their weapons. The facilitators kept the boys engaged with a variety of different scenarios in teams. The boys had so much fun. Tired but happy after running around the park, my son says it was one of his best birthdays ever! (One of the easiest parties I have ever hosted!). Thank you for making the day special. The lovely photographs were a bonus!
0
Replies (0)