Misleading, unprofessional, and deeply disappointing

My wife reached out to Battlefield Live SA to reserve a booking for our son’s 11th birthday party. In her third response, she specifically asked them to hold the timeslot until she confirmed final details. The communication went back and forth, and only one hour later, when she asked for payment instructions to secure the booking, she was informed that the slot had been given away.

This was extremely misleading. She was led to believe the timeslot was still available, and by then, she had already informed other parents and started planning around the new arrangement. Instead of owning up to the mistake or offering a genuine solution, she was simply told to book another slot, as if nothing had happened.

This careless and dishonest handling has left our son sad and disappointed, while also throwing our arrangements into chaos. Rather than showing accountability and understanding, the company showed no regard for the impact their actions had, prioritising another sale over customer trust.

This experience was unprofessional, irresponsible, and utterly unacceptable. I would strongly caution anyone considering this company to think twice before relying on their promises for an important event.

We chose this company based on the good reviews, but sadly it seems they care far more about squeezing in another sale than honouring their word or treating customers with integrity.