A battle to book!

If you consider to have your child's laser tag birthday party at Battle Zone in Brightwater Commons, I would strongly advise you to seek another venue and spare yourself buckets full of frustration. I have been battling since 6 August to book a party for 15 August. If the phone isn't endlessly ringing with no one answering, I am told their system is out of order and they wait on a company in NZ to fix their software remotely. I even went there in person and was shown that their computer was under construction. I asked them why they don't keep a desk diary to sync the bookings on their system, but was informed that this is the digital era and they don't operate like that. They could also not give me a time frame of when the system will be working, due to the time zone differences between SA and NZ! I told the manager Grant that I am then contacting another laser tag venue for the party, and he told me that I can do whatever I want and go ahead and enjoy it. They really don't need the public's money or a back-up system when their software crashes or during loadshedding... So battle forth guys, best of luck to your business!