BM
BB Mahindra Menlyn
Unclaimed Business
BM
BB Mahindra Menlyn
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
3.7|3 Reviews
May '25 - Apr '26
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
Frequently Asked Questions About BB Mahindra Menlyn
BB Mahindra Menlyn has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked BB Mahindra Menlyn across 21 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAT
Adele T
1 reviews | Active since Jan 2020
27 Jan 2026, 14:02
Mahindra XUV700 2.0 AX7L A/T (7 seater) – unresolved defects, misinformation, and significant financial loss .
Mahindra XUV700 2.0 AX7L A/T (7 seater) – unresolved defects, misinformation, and significant financial loss I am sharing my experience to warn other consumers and to document what I believe to be serious issues of misinformation, unresolved defects, and poor after-sales handling. I purchased a new Mahindra XUV700 2.0 AX7L A/T (7 seater) in August 2025 from Mahindra Menlyn. From the day after delivery, the vehicle began exhibiting faults. Over the following months, the vehicle was returned six (6) times for repairs. The main issues included: • Infotainment system freezing, disconnecting Apple CarPlay during use, and going blank • Repeated electrical-related faults • Safety concerns related to the vehicle’s behaviour • Unreliable performance despite multiple repair attempts Despite Mahindra SA repeatedly confirming that the vehicle was “repaired” and “fit for purpose”, the same infotainment failure reoccurred even after the vehicle had been in their possession for over a month. A further concern, which was raised before purchase, was safety-related: I specifically asked the salesperson whether all doors unlock when switching the vehicle off. I was told this was “just a setting” and that only the driver’s door would unlock. After purchase, I was informed that no such setting exists, and that all doors unlock automatically when the vehicle is switched off. This was never disclosed upfront and is a significant safety concern, particularly for women travelling alone. After exhausting all reasonable avenues — including Mahindra SA and the Motor Industry Ombudsman of South Africa (MIOSA) — I was left with no confidence in the vehicle and no practical resolution. As a result, I was forced to trade the vehicle in at a loss of R135,000, despite having purchased it new for R605,000 (including a maintenance plan). This experience has been financially and emotionally exhausting. I believe consumers deserve transparency, accurate information at point of sale, and vehicles that are safe, reliable, and fit for purpose. I hope this review helps other potential buyers make an informed decision.
Helpful (0)
|Replies (0)AT
Adele T
1 reviews | Active since Jan 2020
27 Jan 2026, 14:02
Mahindra XUV700 2.0 AX7L A/T (7 seater) – unresolved defects, misinformation, and significant financial loss .
Mahindra XUV700 2.0 AX7L A/T (7 seater) – unresolved defects, misinformation, and significant financial loss I am sharing my experience to warn other consumers and to document what I believe to be serious issues of misinformation, unresolved defects, and poor after-sales handling. I purchased a new Mahindra XUV700 2.0 AX7L A/T (7 seater) in August 2025 from Mahindra Menlyn. From the day after delivery, the vehicle began exhibiting faults. Over the following months, the vehicle was returned six (6) times for repairs. The main issues included: • Infotainment system freezing, disconnecting Apple CarPlay during use, and going blank • Repeated electrical-related faults • Safety concerns related to the vehicle’s behaviour • Unreliable performance despite multiple repair attempts Despite Mahindra SA repeatedly confirming that the vehicle was “repaired” and “fit for purpose”, the same infotainment failure reoccurred even after the vehicle had been in their possession for over a month. A further concern, which was raised before purchase, was safety-related: I specifically asked the salesperson whether all doors unlock when switching the vehicle off. I was told this was “just a setting” and that only the driver’s door would unlock. After purchase, I was informed that no such setting exists, and that all doors unlock automatically when the vehicle is switched off. This was never disclosed upfront and is a significant safety concern, particularly for women travelling alone. After exhausting all reasonable avenues — including Mahindra SA and the Motor Industry Ombudsman of South Africa (MIOSA) — I was left with no confidence in the vehicle and no practical resolution. As a result, I was forced to trade the vehicle in at a loss of R135,000, despite having purchased it new for R605,000 (including a maintenance plan). This experience has been financially and emotionally exhausting. I believe consumers deserve transparency, accurate information at point of sale, and vehicles that are safe, reliable, and fit for purpose. I hope this review helps other potential buyers make an informed decision.
0
Replies (0)GS
Guy S
1 reviews | Active since Jan 2020
30 Dec 2025, 17:15
BB Mahindra Menlyn: Exceptional Service and Excellent Value – Highly Recommended!”
I purchased both a Mahindra car and a Mahindra bakkie from BB Mahindra, working with their agent, Andre. From the very start, the service we received was exceptional. Andre was knowledgeable, patient, and ensured that every aspect of the purchase went smoothly. The vehicles themselves have exceeded our expectations in terms of performance, reliability, and comfort. We are extremely pleased with our purchase and feel confident in recommending BB Mahindra to anyone looking for a vehicle that delivers excellent value for money and top-notch service. Their professionalism and attention to customer satisfaction truly set them apart.
Helpful (0)
|Replies (0)GS
Guy S
1 reviews | Active since Jan 2020
30 Dec 2025, 17:15
BB Mahindra Menlyn: Exceptional Service and Excellent Value – Highly Recommended!”
I purchased both a Mahindra car and a Mahindra bakkie from BB Mahindra, working with their agent, Andre. From the very start, the service we received was exceptional. Andre was knowledgeable, patient, and ensured that every aspect of the purchase went smoothly. The vehicles themselves have exceeded our expectations in terms of performance, reliability, and comfort. We are extremely pleased with our purchase and feel confident in recommending BB Mahindra to anyone looking for a vehicle that delivers excellent value for money and top-notch service. Their professionalism and attention to customer satisfaction truly set them apart.
0
Replies (0)SS
Susan S
1 reviews | Active since Jan 2020
17 Nov 2025, 06:23
BBMenlyn Mahindra-Superior service. In my opinion, check out their used cars 1st
From the first phone call, Andre's service was excellent. BB Menlyn Mahindra and he went above and beyond. I appreciate the work done to the car and admin wise, to ensure that all I had to do was drive away . Although 5 years old, the car looked immaculate, felt and smelt new. Thank you for your outstanding assistance.
Helpful (0)
|Replies (0)SS
Susan S
1 reviews | Active since Jan 2020
17 Nov 2025, 06:23
BBMenlyn Mahindra-Superior service. In my opinion, check out their used cars 1st
From the first phone call, Andre's service was excellent. BB Menlyn Mahindra and he went above and beyond. I appreciate the work done to the car and admin wise, to ensure that all I had to do was drive away . Although 5 years old, the car looked immaculate, felt and smelt new. Thank you for your outstanding assistance.
0
Replies (0)SS
PA
Pieter A
1 reviews | Active since Jan 2020
6 Dec 2024, 07:54
Excellent Service by Michelle
All thumbs up for excellent service from salesperson Michelle. Not only did she go the extra mile to ensure I receive a vehicle of my specific color choice. She maintained regular contact throughout the whole process and even made contact on more than one occasion after the sale to ensure satisfaction with my purchase. keep up the good work.
Helpful (0)
|Replies (0)PA
Pieter A
1 reviews | Active since Jan 2020
6 Dec 2024, 07:54
Excellent Service by Michelle
All thumbs up for excellent service from salesperson Michelle. Not only did she go the extra mile to ensure I receive a vehicle of my specific color choice. She maintained regular contact throughout the whole process and even made contact on more than one occasion after the sale to ensure satisfaction with my purchase. keep up the good work.
0
Replies (0)NN
Natalie N
1 reviews | Active since Jan 2020
29 Aug 2024, 12:49
Bad after sales assistance
Bought the car second hand, one month, took it for a service Mahindra Eden vale the brakes was finished. They had to be skim the brakes and put in new brakes. My question was how did it pass the extensive 120 point check and pass roadworthy if the brakes was finished in a months time, and ask them to meet me half way or contribute the parts money as did not know i had to apparently take the car back to them. They admit that they were going to fix it if i brought the car to them but wont contribute as it was not brought to them but no one communicated this to me when they sold me the extended warranty. Its a disgrace as you have 6 months after you receive the car CPA, for the dealership to fix problems on the car but they always find a sneaky way around this point, in this case they did not fix it, but it would have cost them money they could at least pay the parts. See most people complaining is woman so my advice ladies avoid them the after sales is not helpful at all. Disgruntled client
Helpful (0)
|Replies (0)NN
Natalie N
1 reviews | Active since Jan 2020
29 Aug 2024, 12:49
Bad after sales assistance
Bought the car second hand, one month, took it for a service Mahindra Eden vale the brakes was finished. They had to be skim the brakes and put in new brakes. My question was how did it pass the extensive 120 point check and pass roadworthy if the brakes was finished in a months time, and ask them to meet me half way or contribute the parts money as did not know i had to apparently take the car back to them. They admit that they were going to fix it if i brought the car to them but wont contribute as it was not brought to them but no one communicated this to me when they sold me the extended warranty. Its a disgrace as you have 6 months after you receive the car CPA, for the dealership to fix problems on the car but they always find a sneaky way around this point, in this case they did not fix it, but it would have cost them money they could at least pay the parts. See most people complaining is woman so my advice ladies avoid them the after sales is not helpful at all. Disgruntled client
0
Replies (0)AT
Adelia T
1 reviews | Active since Jan 2020
8 May 2024, 07:40
Poor Workmanship - Mahindra Menlyn
As a loyal Mahindra customer, I expected nothing but the highest standards of workmanship, yet unfortunately, my experience fell far short of this expectation with my dealing with BB Mahindra Menlyn On 24 October 2023, I brought my Mahindra Karoo to their service centre for maintenance, specifically addressing issues with the diesel tank. The tank was replaced. After receiving the vehicle back, there were issues with the tank, and I had to bring the vehicle back a few days later as another item had to be replaced inside the tank because the gage did not work correctly. Despite assurances of quality service, I was dismayed to discover that the work performed on the diesel tank was subpar and ultimately led to additional costs on my end. The poor workmanship resulted in the diesel tank falling off as I was driving on 19 March 2024, causing inconvenience, financial burden, and a significant loss of trust in Mahindra's service standards. As a result, I had to seek alternative solutions and incur additional expenses to rectify the situation. I phoned their workshop and was told to call for a tow in service, which we did, and the vehicle was towed to the nearest Mahindra as per their policy which is Mahindra in Montana. The vehicle was inspected, and we were told that the cause of this is due to poor workmanship of the bolts not being fastened correctly. The report was sent to the DP as well as Mahinda HO. Since the tank was already claimed and replaced recently, we have to pay for the tank out of pocket. Since the fault resulted because of poor work performed, I do believe that Mahindra Menlyn should take responsibility. This is not the first issue we have had with their workshop. We have a list of problems we had with the workshop where our vehicle had to be brought back several times after being taken into BB Menlyn Mahindra. The list of issues below: Door sensors not working - This has been addresses several times, and every time we take the vehicle in, one sensor is repaired, and the rest is not working. We are then told that we have to come in again to have the others looked at. Then once again, one is looked at and we drive away with the same issue. I fitted a bonnet guard at the workshop. When I drove home, the bonnet guard fell off. I took it in again for fitment, and the same happened. Took it in for a third time, after leaving again on the highway it came off and was damaged. I phoned again and was told to come in with it again. I was told that these bonnet guards are not a good patent, and we should go somewhere else to have a new one fitted. This is not acceptable. If staff is of meaning that the bonnet guards are not of good quality and a bad patent, why was I not advised? I took it back three times! Only after it was broken on the last incident shoulders are pulled up and I have to spend more money elsewhere for something that was not fitted properly the first time!! This is unacceptable. When we complained about the diesel tank the first time, it took almost 3 weeks to be sorted out and I had to email the DP to get a response from the workshop. I believe that as a reputable company, Mahindra should stand behind its products and services, ensuring that customers receive the quality they rightfully expect. I would not recommend anyone to make use of BB Mahindra Menlyn, as i am of opinion that they preform below quality work on repairs, leading to customs incurring addition cost and frustration. U till now, the DP is refusing to acknowledge the issue and has failed to even contact us via email or phone call during this ordeal. The indifference shown by the DP towards my issue is unacceptable. It reflects poorly on the Mahindra's commitment to customer satisfaction and safety.
Helpful (0)
|Replies (0)AT
Adelia T
1 reviews | Active since Jan 2020
8 May 2024, 07:40
Poor Workmanship - Mahindra Menlyn
As a loyal Mahindra customer, I expected nothing but the highest standards of workmanship, yet unfortunately, my experience fell far short of this expectation with my dealing with BB Mahindra Menlyn On 24 October 2023, I brought my Mahindra Karoo to their service centre for maintenance, specifically addressing issues with the diesel tank. The tank was replaced. After receiving the vehicle back, there were issues with the tank, and I had to bring the vehicle back a few days later as another item had to be replaced inside the tank because the gage did not work correctly. Despite assurances of quality service, I was dismayed to discover that the work performed on the diesel tank was subpar and ultimately led to additional costs on my end. The poor workmanship resulted in the diesel tank falling off as I was driving on 19 March 2024, causing inconvenience, financial burden, and a significant loss of trust in Mahindra's service standards. As a result, I had to seek alternative solutions and incur additional expenses to rectify the situation. I phoned their workshop and was told to call for a tow in service, which we did, and the vehicle was towed to the nearest Mahindra as per their policy which is Mahindra in Montana. The vehicle was inspected, and we were told that the cause of this is due to poor workmanship of the bolts not being fastened correctly. The report was sent to the DP as well as Mahinda HO. Since the tank was already claimed and replaced recently, we have to pay for the tank out of pocket. Since the fault resulted because of poor work performed, I do believe that Mahindra Menlyn should take responsibility. This is not the first issue we have had with their workshop. We have a list of problems we had with the workshop where our vehicle had to be brought back several times after being taken into BB Menlyn Mahindra. The list of issues below: Door sensors not working - This has been addresses several times, and every time we take the vehicle in, one sensor is repaired, and the rest is not working. We are then told that we have to come in again to have the others looked at. Then once again, one is looked at and we drive away with the same issue. I fitted a bonnet guard at the workshop. When I drove home, the bonnet guard fell off. I took it in again for fitment, and the same happened. Took it in for a third time, after leaving again on the highway it came off and was damaged. I phoned again and was told to come in with it again. I was told that these bonnet guards are not a good patent, and we should go somewhere else to have a new one fitted. This is not acceptable. If staff is of meaning that the bonnet guards are not of good quality and a bad patent, why was I not advised? I took it back three times! Only after it was broken on the last incident shoulders are pulled up and I have to spend more money elsewhere for something that was not fitted properly the first time!! This is unacceptable. When we complained about the diesel tank the first time, it took almost 3 weeks to be sorted out and I had to email the DP to get a response from the workshop. I believe that as a reputable company, Mahindra should stand behind its products and services, ensuring that customers receive the quality they rightfully expect. I would not recommend anyone to make use of BB Mahindra Menlyn, as i am of opinion that they preform below quality work on repairs, leading to customs incurring addition cost and frustration. U till now, the DP is refusing to acknowledge the issue and has failed to even contact us via email or phone call during this ordeal. The indifference shown by the DP towards my issue is unacceptable. It reflects poorly on the Mahindra's commitment to customer satisfaction and safety.
0
Replies (0)